Havens have been a pleasure to do business with. I ordered an item which was out of stock and awaiting more being made. When the next shipment was sold out again, Havens offered me the option of my money back, or holding it in reserve for when the order could be fufilled. My payment has expired and they kindly called to let me know and emailed my and allowed me time to sort it out. I elected to pay over the phone in the end and that was fine. The parcel arrived in 'airbags' type protection, which were brilliant. They also delivered it to the neighour I specified and left a card and there is a tracking service online. I found this very reassuring. I haven't opened it yet, as it was beautifully gift wrapped with a handwritten card for my husband. I'm sure it will be perfect when he opens it on Thursday!
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