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Going the Extra Mile

I ordered a Waterford Crystal Ship's Decanter as a retirement gift (Thursday) and thought I had clicked on the express delivery for the next morning (Friday). However when I received the confirmation of the order I realised I hadnt.
I was imperative that it was delivered on the Friday as I live abroad and a colleague who was in the UK at the time was flying back on the Saturday and the plan was for her to bring it back.
I couldnt get through on the phone lines so emailed the MD directly and explained the situation. He immediately upgraded the order, checked it was in stock and kept me updated of the order status even giving me the name of the Dispatch Manager. Exact times of delivery were given by the courier (even the name of the driver) and were spot on!
Being in the Service industry (International Airline) I thought this was an exceptional service. The personal touch goes a long way.
It arrived beautifully gift wrapped, with a hand written tag.
Thank you so much
PS Our colleague loved it!
    Havens
    TrustScore 9.8 / 10
    1,936 Reviews

    Reply from Havens

    Dear Janet,
    Many thanks for your kind words. So pleased that it all worked out as planned. Delighted that your colleague liked the generous gift too.
    Look forward to helping you again in the future,
    Kindest regards,
    Nigel Havens
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