Good old fashioned service as it should be!
Review by confirmed purchaser
I ordered several things online from Havens, and the website was really easy to use. The giftwrapping was free, and so was postage for orders over £50. The next morning after I had placed my order, Sarah Havens called me because two of the candles were out of stock. She went through several ideas for replacements, and her judgement was spot on! The items arrived well packaged two days after ordering!! I had received an email from the courier company telling me when i could expect my delivery. The night before I received another one telling me what time it would be there, and my choices if I wished to change it. On opening the package there was a lovely old fashioned post card card signed by the lady who packed it, which was a lovely touch. I would definitely recommend Havens mail order to everyone. It was simple, and the range was vast. It was a very personal service which you rarely get nowadays. Courteous staff and a simple to use website-a customers dream! I will definitely be ordering from them in the near future!