The items I had ordered on-line were, unfortunately, out of stock so I was sent an e-mail informing me of this. I was offered alternatives but said I would like to wait until new stock had arrived and mentioned the date I needed the items by. I was then kept informed of the order progress via e-mail and received the items in time, beautifully gift wrapped too. I would highly recommend Havens and will be ordering again from them in the future.
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