Faulty porcelain, no anwers to my emails for 2 weeks. UPDATE: problem resolved.
I'm trying to get an answer regarding faulty porcelain that I've received for 2 weeks already but with no response. If you won't fix the issue you'll get very BIG NEGATIVE and it won't be on the site owned by yourself.
UPDATE: After negative review I've been contacted quickly and problem has been resolved.
It was related to the fact that simply replying to their emails sends them to the black hole called 'noreply' account. I'd advise you to improve that - either by changing this address to customer service or adding clear feedback from your mail server that email has not been delivered.
Overall - positive but yes, with some friction.
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Dear Witold, We sent your Maxwell and Williams platter on the 2nd October but have not had any emails or calls from you subsequent to that. I am not sure what email address you are using but if you would like to call or email me personally email@example.com or 01702 606 290 I will resolve your issue for you. Kind regards, Nigel Havens