I went with Havens as a previous experience with another companies's courier service put me off ordering anything from them, so I cancelled the order and went with Havens.
Fabulous experience is all I can say. Their courier service spot on ! Good communication all around. Perfectly packaged ( was dinnerware, ) loads of bubble wrap etc ! Many, many thanks Havens AND THEIR COURIER SERVICE .
We needed some replacements for some crystal glasses which have gradually succumbed to wear and tear, that is, we have broken them, one at a time, over a period of years. The local shop we bought them from has gone out of business. Research on the Internet revealed that Havens were offering the glassware at the best price, so we took a chance and ordered some. We were a bit worried about the condition the glasses might arrive in - but we need not have been. The delivery service was personalised and trackable, and the glasses were extremely well packaged. We are very pleased with the service from Havens, and we will be placing another order soon.
The dinner service was delivered within 24 hours of placing my order. I was even texted the name of the courier and what time it would be delivered - very impressed.
Dinner service very well packaged and labelled as fragile. Customer service very professional and friendly - I phoned twice regarding my order as I wanted to check stock availabilty and I input the wrong postcode for delivery!
Having been let down by a major high street brand who badly packaged their dinner service, resulting in two broken pieces and my cut finger. They were to re-deliver within two weeks which then ended up being 11 weeks. So placed my order with Havens and so glad I did - I even got 4 cups and saucers, which i did not get with the previoust set all for an extra £5! I am a very happy customer and will certainly buy from Havens again and recommend to my family and friends.
I ordered two crystal glasses from Havens on Monday. On Tuesday I was informed that they would be delivered that afternoon between 16.35 and17.35. imagine my surprise and delight when they arrived, beautifully packaged, at 16.37!! Terrific! Best ever!
Ordered a gift late Sunday night and it was delivered on Tuesday morning. Super fast. It came beautifully gift wrapped as requested with a hand written gift tag. Excellent communication regarding my order status. 10/10 service. Thank you. And my father loves his gift.
China arrived well packaged and within 3 days. I was kept informed of the delivery details and it arrived within the hourly slot. I liked the postcard of the black and white photo of the shop and realised my mother used to shop there!
I bought a couple of crystal brandy glasses recently and they arrived so quicly beautifuly packed. I will remember to look at Haven's online store first anytime I need traditional tableware.
Bought the Maxwell Williams 2 tier heart shaped cake plates and the Enchanted teaset. Really pleased with both items. Havens kept me informed that the 2 tier cake plates were out of stock and that delivery will be delayed, whether I would be happy to wait. As I don't need to have those urgently, I said I will wait for stock to arrive. Received them yesterday and both items are beautiful and well made. Thank you, Havens.
I ordered the plates etc expecting them to come a week later, couldn't believe when I had an email the next day saying they were being delivered in two days time, I was given alternative days if that didn't suit or I could have had them delivered to a neighbour, I even tracked where the delivery man was & knew exactly when he would be knocking the door, my goods were Packed so well.I will definitely be using them again.
Having not dealt with Haven before, am highly impressed with their service and the professional way they dealt with all aspects of my order. Lisa was extremely helpful. Will use them again.
I chose to deal with Havens again after a previous excellent shopping experience. No other company has communicated better, keeping me informed of order status and expected delivery in the way Havens do. A very personal approach making you feel that you are very important to them.
Your goods are always well packaged and dispatched quickly.
A great company to do business with.
could not beat the product over the moon with it and the sirvice is second to none . if you want to shop where you still get the personnel touch and nothing is a bother well in havens i found it brilliant from start to finish what a team
Arrived on time and goods are perfect.
The website was easy to use and my order was handled promptly.The china that I ordered arrived incredibly quickly, was well wrapped and arrived in perfect condition.
The personalised note from Havens makes you feel like a valued customer. You would be hard pushed to find customer service to this standard nowadays. Items were beautifully packed and arrived in a timely manner. I would recommend Havens to others and will definitely use Havens again.
I received amazing service, I had a phone call to say that the item ordered was not available and an alternative was offered. My gift was delivered promptly with notifications of the time along the journey. Unfortunately the recipient is on holiday so the parcel has yet to be opened. I have ordered from Havens before and would not hesitate to do so again..
I bought a beautiful decanter for my son's 30th birthday present from the Havens website. The order was placed late on a Friday night. I was really surprised and most impressed to receive a text message on the Monday telling me the item would be delivered on the Tuesday. On Tuesday I received another text to let me know my order would be delivered between 12.11 and 13.11 that day. Absolutely fantastic! The decanter is beautiful, very classy! It had been packaged really well with bubble wrap and polystyrene packing. I will definitely be using Havens again. Impeccable service and a lovely touch having a personalised thank you card for purchasing from them. I will certainly recommend Havens to everyone I know. The best service I have ever known. Thank you Havens.
I can thoroughly recommend on-line shopping with Havens since they have an excellent web site that is really a pleasure to use with regard to speed and accessibility. I made a telephone enquiry and was pleased with the response including a quick call back to answer my query.
The china I ordered arrived days before I expected it as it was a special order, but having shopped with them previously I shouldn't have been surprised that the delivery was so quick.
Having purchased from Havens in the past and have found the staff (and particularly in the Ritzenhoff Department) to be extremely helpful, especially when explaining and offering an alternative item when an initial product ordered has been out of stock. 1st Class Service! Thank You.
My sister ordered these on our behalf for a wedding gift for a family friend.
Excellent customer services, great product, speedy delivery - thank you
I was very pleased with the 2 red Kimono plates I had ordered, they are beautiful and will be most useful. I was most disappointed to find the red kimono mugs have been discontinued as I was most keen to purchas more to add to my collection.
Good service from Havens.
I was delighted to receive my order of Maxwell Williams Cashmere Enchante £104.24. Even more pretty than the picture. I went straight on line to order matching items to the value of £94. To my disappointment i received an email to say i would incur an £18 postage charge. I am thoroughly disappointed as a Northern Ireland customer i feel discrimimated against and the charge is very high. Consequently i cancelled my order and will not be a repeat customer nor will i recommend.
Very pleased with the whole package from Haven's and will be back to spend my money off voucher (an unexpected surprise with my order!) very soon!
The items I had ordered on-line were, unfortunately, out of stock so I was sent an e-mail informing me of this. I was offered alternatives but said I would like to wait until new stock had arrived and mentioned the date I needed the items by. I was then kept informed of the order progress via e-mail and received the items in time, beautifully gift wrapped too. I would highly recommend Havens and will be ordering again from them in the future.
Havens provided a hassle-free shopping experience; delivering items safely, in a timely fashion.
Informative curteous emails confirmed order and dispatch, and when I contacted the company I got an immediate response in a professional tone.
After becoming accustomed to being let down, their service was greatly appreciated.
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