The pottery ordered arrived on time in perfect condition (thank you for the extra packaging). We were given full tracking information and the options for delivery suited our lifestyle.
The order was as good a value as we could get elsewhere online, but we also value going to a company that is rated highly, and we know and trust from when we lived and worked in Essex.
Thank you for the swift and complete service.
Dishes delivered within days .product was lovy and well packed .very pleased
Lovely product and well packaged, but whole shopping experience was ruined by poor delivery service. After paying extra for a next day delivery service it took two days to get to me. As well as tracking not working on couriers website was disappointing and comes across as unprofessional.
I ordered gift on the Thursday lunchtime and was delivered early morning on the Friday. It was an amazing service and also found an email from Havens when parcel would be delivered. The item is absolutely amazing so all round quality on product and company.
Sent three options on delivery date I went for 3rd option to be delivered on Weds 1st May received a text saying it will be delivered on Mpn 29th April between 10.56 - 11.56 lucky I was in at this time any later and I was out for the day. But overall parcel was received at 11.31 and pleased with gift
Once again excellent service and very prompt delivery from Havens. Nice touch to have a signed postcard from the lady who packed my order. Havens have successfully managed to keep the old department store charm with 21st century internet sales.
The order was received, well packaged within one day of ordering. I was contacted re the items not available the next day by e-mail with details of possible availability. A very good service.
I love these Stuart Replacement Crystal Glasses, Nice looking goblet / wine glass, good in the hand, what I mean by that is, it feels good when held and filled with wine.
I will definitely be adding more to our collection.
I have no hesitation in recommending Havens, they even gift wrapped my item for free! Good prices, fast delivery and they kept me in touch every step of the way. I would definitely buy from them again.
I was impressed with you keeping me informed when there was a slight delay with my order. It arrived safe & sound and was beautifully packaged . I would have no hesitation in using your services again.
When I placed my order, I received a conformation through very quickly. They unfortunately didn't have my items in stock, but they could detail exactly when they would receive new stock, when my order would be dispatched and when it would arrive, allowing me to arrange someone to take the parcel in. I received text messages confirming delivery specifications which I found very helpful. My order was swiftly dispatched and delivered, I am very impressed :-) many thanks.
Havens have been a pleasure to do business with. I ordered an item which was out of stock and awaiting more being made. When the next shipment was sold out again, Havens offered me the option of my money back, or holding it in reserve for when the order could be fufilled. My payment has expired and they kindly called to let me know and emailed my and allowed me time to sort it out. I elected to pay over the phone in the end and that was fine. The parcel arrived in 'airbags' type protection, which were brilliant. They also delivered it to the neighour I specified and left a card and there is a tracking service online. I found this very reassuring.
I haven't opened it yet, as it was beautifully gift wrapped with a handwritten card for my husband. I'm sure it will be perfect when he opens it on Thursday!
Always use Havens when looking for a special gift ie 21st birthdays, weddings or christmas presents. I have oredered lots of glass ware and the order normally arrives by the next day with no extra postage charge for the service. Excellent service all round.
I ordered some small jugs without handles to go with some I was gifted but when they arrived, I had ordered the wrong size. I called Havens and I spoke to Lisa and Danielle and they were so very helpful and speedy and sorted it out for me there and then and I now have the ones that I wanted. Great job Havens and I would not hesitate to use them again or to recommend them.
A very efficient reliable company with brilliant customer service! Highly recommended!
The same day my first order arrived, I was back on the web-site placing another one. I would certainly recommend Havens to my friends and relatives. The web-site is full of bright, high quality items all at amazing prices too. Once you take a look you'll be hooked too.
Super service, my plates were delivered on time and perfectly packed. I would definately use Havens again.
We have had a dinner service for over 40 years, some of which has survived! We still like it very much and were delighted to find that Havens stock it. We placed an order by telephone, being assisted with courteous and friendly advice. Within a couple of days the goods were delivered just as hoped for - together with a very nice postcard showing some pictures of the firm in bygone days. A nice touch. We shall probably order some more of the same in the future and will definitely recommend Havens' excellent, attentive service.
The person or persons whom I spoke to on the phone after the order was placed could not of been more helpfull it was much apprecated.The order was placed on the 25th of february with a 2-3week delivery the parcel finally arrived on the 6th of April .we will just say weeks are longer in England than in Scotland.
Thanks just now. M Duncan
The team at Havens dealt with my order courteously and arranged rapid delivery of the goods - even arranging gift wrapping!
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