they use Royal Mail, I have nothing against Royal Mail, their service is reliable but way too slow even it's "priority" or "express", it usually takes almost three weeks to get your package.With the same delivery price, DHL is much more faster.
I have checked Charles Tyrwhitt, Austin Reed, Thomas Pink, T.M. Lewin...etc, they all provide very high-quality shirts, but a bit too mature for me and their shirts are mostly grey/black/white, conservative and lack of varieties, Hawes&Curtis' shirts have more bright and innovative patterns and more colours to choose therefore are more suitable for young people.
Can companies today choose their delivery partners more wisely?
I've shopped on their web a couple of times, every time being a success. Online size chart is exact, customer support is very responsive and willing to guide you through the process if needed, packaging is pretty.
Visited Liverpool St store. Wanted a choice of both button down and formal collar. Not impressed. with the service. There was a couldn't care less attitude from the two female sales staff. Was iI being served by work-experience employees? Then went to Jermyn Street Flagship store, were I had to iterrupt 3 staff who were busy gossiping! Gets three stars for good product. Not what I expected!!!
To reply as a company, please sign up here.