I ordered a book through amazon on prime yesterday, it was marked as dispatched last night through HDNL who i'd never heard of so after a quick google I decided to check out the reviews here and I had a horrid feeling of dread. Some of the reviews sounded truly awful and I was doubtful my parcel would arrive on time if at all. But it's just arrived safe and sound, to my work address no less which is a little obscure and had no hassle whatsoever.
So perhaps the reviews on here are a little harsh, it's not all that often that people will leave reviews after a positive experience, but a negative one and you can't tell the world fast enough. I'm sure they've had their problems, like any company, but just because someone else had issues doesn't mean you will. Of course i could have just been one of the lucky ones but I remain optimistic!
Been having the same problems with my order from amazon delivered by hdnl/yodel. According to their tracking page they tried to deliver many times over 3 days, was home for every one of those occasions, no ring and no card left. At some point it even said "delivery refused by customer, returning back to seller" I obviously never refused delivery! After many amazon customer service conversations I'm finally being sent a replacement. By guess who? Yodel! Am I ever going to get my package? I'm having to miss a doctors appointment now waiting for this and it might never arrive. This is the fifth day I'm waiting at home for this parcel. Not happy.
I've never written a review for a courier service before but after countless terrible experiences I've had with HDNL or so called YODEL, I was determined to write a review so other customers won't fall in to them just like me. I made an order with the Disney store on line and I was texted the item would be delivered on certain date and the Disney store sent me an e-mail with a link to track the order so did I tracked at the end of the day since I haven't received it and it said they tried to deliver but there was no body at the address and left a card which is a lie. I was there waiting for the order all day no one showed up or no cards were left so I picked up the phone to their customer service on the following day and explained them the situation but by the time I call it was already again on the van for redelivery but this time they tried to deliver and left a card. They did apologized for that though I asked them not to redeliver it again as I already have had bad experiences with their service before and I told them to leave a note for the depot and that I'll come and collect the item on the next day. As I told them I was gonna go to the depot on the next day but just thought of tracking the order before I leave to the depot and guess what those dumb as*** put my order back on the delivery van to be delivered again so I called their customer service again asked them what should I do now though I had to have on that day and if I don't get on that it was useless for me anyway and they said as it's already been loaded to the van and the van has left the depot they can't do nothing about it and asked me wait until it get delivered and I waited and waited never turned up again so I traced the order again and what was on the website surprised me! guess what it said, it was mentioned the item has been delivered to the customer, I was waiting for the courier to call up even having all my appointments cancelled on that day because it was so important for me to get my order on that day. What I don't understand is? first of all they lied about trying to deliver and after that they got the address right and left a card because they couldn't deliver and the then they delivered the item to elsewhere which had the same address when they left a card on their first attempt. The verdict is I never got the item I ordered and HDNL or so called YODEL suck at what they do and I am so utterly disgusted about it :( just a friendly suggesion to my fellow customers and businesses please don't use them for your courier service and get disappointed or businesses don't loose your trust on you by your valuable customers loose your profits because of a lame ars* company like HDNL/ YODEL
NB: I don't like to swear but these countless bad experiences made me use my French and I do apologise for that but don't regret it one bit.
PS: I'll never order anything from any business who use HDNL/ YODEL as their courier ever again and if it's gonna cost me more, let it, but I'm not ready to be let down time and time again and I am intend to write the same review every where I possibly could just make people aware how dodgy are these cun** ...
I have actually never written an online review of a company before, but the service we have received from HDNL was so appalling that I felt I had to write something. We ordered 4 identical PC's through amazon, all being collected from and delivered to the same address.
HDNL delivered two to the correct address & two to the billing address. Fine. Pretty stupid but these things happen. They now refuse to accept that the deliveries went to the wrong address and have told amazon to contact their depot directly rather than central office. Oh yeah, and the depot has no phone line, so amazon have to send them an email.
They then agree a time and date to pick them up - but dont show up. They then say they have no record of this conversation and I have to start the whole thing again.
I have wasted days out of my life waiting for parcels as part of Amazon prime from the thieves, jokers, con artists called Yodel / HDNL. I sit here again after two consequtive days of failure added to the previous times over the past six months. Today, yet again, they say they have attempted to deliver only minutes after a scan at depot. The red arrows couldn't get here in that time to say i am not in. The fact remains, they use temp drivers, and nooone wants to work for them, so the bosses scam amazon, and you and I and say they have delivered. For the life of me, why do Amazon persist in using this shower of crap ? I've been using Amzon for years, but i'm afraid i can only now shop with those that do not use yodel/hdnl.
STAY CLEAR ! BOYCOTT AMAZON UNTIL THEY DROP THIS SHOWER OF A COMPANY and trustpilot, please give us a zero star option
When people like something, they may say: 'I couldn't complain about it...'. Well I couldn't IN A MILLION FLIPPING YEARS COMPLIMENT THESE I D I O T S!! Only twice have we had items 'delivered' by HDNL, both times, items have failed to be delivered. It says they have left it in a safe place on the porch...I don't have a porch! You didn't knock on the door when I've been in all day. It is terrible. And both times, the items being delivered cost more than £150. They are absolutely terrible and it is disgraceful Amazon use them. Why can they not just stick to FedEx and good ol' Royal Mail. This is the most RIDICULOUS, PATHETIC excuse for a delivery company and they should pick up their sticks and go p**s off some other people because in busy Britain where people work, people are preoccupied, people don't have time for this IT IS ABSOLUTELY RIDICULOUS TO HAVE THIS S**T company going around claiming they have delivered expensive packages when, in actual fact, they've bloody lost 'em. To top it ALL off...they have rubbish customer service INSISTING they delivered the parcel at 7PM when I was most definitely in at the time. C'mon Amazon, I don't pay £50 Prime for this.
Ordered something from Amazon. Didn't receive anything. On hdnl website they say "delivered through letterbox"... Now, the ordered item wasn't VERY big, but definitely cannot pass through the letterbox!
How can Amazon still do business with this people after all the complains? Or they just don't care?
So they persistently wont delivery to my work address because its 'not accessible' . Funny, since Royal Mail, UPS, TNT, Parcelforce and UKMail all delivery there just fine. Then they lie on their tracking info on their website saying they left a card and attempted twice to deliver but nobody was there!? Amazon need to drop their contract with these idiots.
It feels like HDNL have been ganged up on here! The internet is all well and good as a place for people to spout off when something goes wrong, but do they ever come on here and say when they have done something right?
I am working 2000 miles away from home at the moment so ordered a Valentines Gift from Moonpig (Flowers, Chocolate, Balloon and Card) for my Girlfriend to get delivered to her office today. After seeing the horror stories on this site I thought the worst.
However, at 12.20pm today, the gift box arrived with her in perfect condition!
Top knotch service HDNL!
Seems all the complaints for HDNL are linked to Amazon has anyone ever thought it could be due to the systems integration between Amazon and HDNL giving incorrect information?
Only given one star as it is not possible to score nothing. I ordered a camera lens from Amazon last week. Tracking it today apparently HDNL delivered it on Wednesday to the "Front Porch". We don't have a front porch and neither do any of our neighbours so heaven only knows where they have left it. Fortunately Amazon are sending a replacement for the lens, hopefully not with HDNL this time.
After buying roughly same product in November and the like through amazon, I am gonna be skeptical, but I wont review being skeptical as I ordered through prime, told amazon about them who also said deliver by early morning that I said, it was not until I told amazon that HDNL/Yodel need to deliver because I bought them for the midnight opening, it went past the time, told em the final limit, nothing by then, so I got onto amazon again, though I dont know when it turned up I would rather have another company deliver my latest package containing two psp games and a six pack self heating coffee by rocket fuel and HDNL pay for it as I am a prime customer what I order should reach me by the date specified, not the 12th of never, and let this be a warning HDNL us prime members are your premium customers, screw with me and you screw your contract with amazon, and kiss it goodbye as screw me once shame on you, screw me twice you will pay the price as I dont go prime for nothing nor do I let prime products be ignored, I forked out £30+ calling amazon last time about you if you do it again I wont be happy nor will you now sort out the tracking cus I aint seen any tracking data so you might of pulled a fast one before you had got it in depot so do you want your ears bashing from amazon or would you hand over to another company and pay them because I am a prime customer of amazon cus if you do neither I better see my parcel tomorrow and you gotta promisepromise it
I am just going to repeat what everyone else has already said, useless, liars. Waited in all day, no sign, at 3pm checked tracking only to find out parcel had been delivered at 1.21pm to my front porch hmmm, I dont have a front porch, and no-one has been anywhere near my house all day. Spent the following 2 hours on the phone to what is now Yodel who just palmed me off to amazon and the overseas call centre, which is a nightmare Never again. And we're losing HMV.
How a "company" with such horrendous customer service and poor operation management is still afloat/ still wins contracts from big names/ has still NOT been shut down or at very least had its internal processes reviewed in this day and age is beyond me.
Found a failed delivery card left in the morning - was in all morning with the door within earshot, no knock or sign of attempted delivery apart from the failed delivery card. Fair enough, perhaps I'd gone temporarily deaf.
On trying to reschedule delivery/ pick-up from depot with the reference number on their card as advised, was told numerous times by their website AND their phone line that the reference number was not recognised. Bare in mind I tried this various different times throughtout the day on the day of failed delivery and the following day just incase theyre system hadnt been updated yet.
No telephone number to ACTUALLY SPEAK to someone on HDNL website apart from the useless rescheduling line, though fortunately I managed to get hold of two different depot numbers from some nice people on the web for my nearest depot. BUT noone actually answers either of the phonelines for the depot.
So, I contact Office (who i ordered from) they eventually (4 working days later) let me know that theyve asked the courier to redeliver, though with no ETA
Day 1 (day i was informed id have a redelivery) - no parcel. Fair enough. Day 2 - no parcel Day 3 - no parcel Day 4 - thats today.....STILL NO PARCEL
I JUST WANT MY ORDER! DELIVERY OR PICK UP I DONT CARE I JUST WANT IT!!!!!
Also note: unlike so many other people on this site, I have actually once received an order from HDNL, however this was only after a failed delivery and i picked up from my local depot. Okay the failed delivery wasnt their fault that time and they did leave a valid referenced card - WELL DONE. However when I went to collect my parcel, I did get it, but the Norwich Depot was an absolute state, parcels piled/ toppling everywhere looked horrendously disorganised...I thought not alot of it at the time as they did actually find my parcel, but perhaps the shockingly kept depot was just scatching the surface on a truely catastrophically run sham of an organisation.
STEER CLEAR AT ALL COSTS - POOR COMMUNICATION WITH CUSTOMERS, POOR ORGANISATION AND POOR SERVICE.
THEY MAKE ME HATE INTERNET SHOPPING AND THATS SAYING SOMETHING BECAUSE INTERNET SHOPPING IS LIKE CRACK TO ME!
here is a warning to any Amazon customers who read this. if your parcel is marked for delivery by a company called 'HDML' or 'Yodel' - cancel your order straight away. They are an awful delivery company, simply Google HDML and read the reviews. I have been waiting for a parcel from Amazon (I will also point out that the order was split into two packages, one delviered by City Link - which arrived on christmas eve, and the other by HDML (the package entrusted to them values at over £400) which I am still wating for) which was supposed to be delivered on the 28th. the company has since claimed an 'address problem' and an 'attempted delivery', yet no attempt has been made by the company to contact me or let me know they could not deliver despite clear instructions being left on the door. The company also has no way of contacting them other than a premium rate call line and an postal adress - no email or anything The so called 'live chat' that I used seems to be nothing more than an automated response machine answering my very descriptive and complicated queries with questions like 'The system is loading your details, this wont take a moment' so in the end - DO NOT USE THIS COMPANY shame on you Amazon for using such a awful company