I have wasted days out of my life waiting for parcels as part of Amazon prime from the thieves, jokers, con artists called Yodel / HDNL.
I sit here again after two consequtive days of failure added to the previous times over the past six months. Today, yet again, they say they have attempted to deliver only minutes after a scan at depot. The red arrows couldn't get here in that time to say i am not in. The fact remains, they use temp drivers, and nooone wants to work for them, so the bosses scam amazon, and you and I and say they have delivered.
For the life of me, why do Amazon persist in using this shower of crap ?
I've been using Amzon for years, but i'm afraid i can only now shop with those that do not use yodel/hdnl.
STAY CLEAR ! BOYCOTT AMAZON UNTIL THEY DROP THIS SHOWER OF A COMPANY and trustpilot, please give us a zero star option
Cindy Riquier found this review useful
When people like something, they may say: 'I couldn't complain about it...'. Well I couldn't IN A MILLION FLIPPING YEARS COMPLIMENT THESE I D I O T S!!
Only twice have we had items 'delivered' by HDNL, both times, items have failed to be delivered. It says they have left it in a safe place on the porch...I don't have a porch! You didn't knock on the door when I've been in all day. It is terrible. And both times, the items being delivered cost more than £150. They are absolutely terrible and it is disgraceful Amazon use them. Why can they not just stick to FedEx and good ol' Royal Mail. This is the most RIDICULOUS, PATHETIC excuse for a delivery company and they should pick up their sticks and go p**s off some other people because in busy Britain where people work, people are preoccupied, people don't have time for this IT IS ABSOLUTELY RIDICULOUS TO HAVE THIS S**T company going around claiming they have delivered expensive packages when, in actual fact, they've bloody lost 'em. To top it ALL off...they have rubbish customer service INSISTING they delivered the parcel at 7PM when I was most definitely in at the time. C'mon Amazon, I don't pay £50 Prime for this.
Ordered something from Amazon.
Didn't receive anything.
On hdnl website they say "delivered through letterbox"...
Now, the ordered item wasn't VERY big, but definitely cannot pass through the letterbox!
How can Amazon still do business with this people after all the complains? Or they just don't care?
So they persistently wont delivery to my work address because its 'not accessible' . Funny, since Royal Mail, UPS, TNT, Parcelforce and UKMail all delivery there just fine.
Then they lie on their tracking info on their website saying they left a card and attempted twice to deliver but nobody was there!?
Amazon need to drop their contract with these idiots.
It feels like HDNL have been ganged up on here! The internet is all well and good as a place for people to spout off when something goes wrong, but do they ever come on here and say when they have done something right?
I am working 2000 miles away from home at the moment so ordered a Valentines Gift from Moonpig (Flowers, Chocolate, Balloon and Card) for my Girlfriend to get delivered to her office today. After seeing the horror stories on this site I thought the worst.
However, at 12.20pm today, the gift box arrived with her in perfect condition!
Top knotch service HDNL!
Seems all the complaints for HDNL are linked to Amazon has anyone ever thought it could be due to the systems integration between Amazon and HDNL giving incorrect information?
Only given one star as it is not possible to score nothing. I ordered a camera lens from Amazon last week. Tracking it today apparently HDNL delivered it on Wednesday to the "Front Porch". We don't have a front porch and neither do any of our neighbours so heaven only knows where they have left it. Fortunately Amazon are sending a replacement for the lens, hopefully not with HDNL this time.
After buying roughly same product in November and the like through amazon, I am gonna be skeptical, but I wont review being skeptical as I ordered through prime, told amazon about them who also said deliver by early morning that I said, it was not until I told amazon that HDNL/Yodel need to deliver because I bought them for the midnight opening, it went past the time, told em the final limit, nothing by then, so I got onto amazon again, though I dont know when it turned up I would rather have another company deliver my latest package containing two psp games and a six pack self heating coffee by rocket fuel and HDNL pay for it as I am a prime customer what I order should reach me by the date specified, not the 12th of never, and let this be a warning HDNL us prime members are your premium customers, screw with me and you screw your contract with amazon, and kiss it goodbye as screw me once shame on you, screw me twice you will pay the price as I dont go prime for nothing nor do I let prime products be ignored, I forked out £30+ calling amazon last time about you if you do it again I wont be happy nor will you now sort out the tracking cus I aint seen any tracking data so you might of pulled a fast one before you had got it in depot so do you want your ears bashing from amazon or would you hand over to another company and pay them because I am a prime customer of amazon cus if you do neither I better see my parcel tomorrow and you gotta promisepromise it
I am just going to repeat what everyone else has already said, useless, liars.
Waited in all day, no sign, at 3pm checked tracking only to find out parcel had been delivered at 1.21pm to my front porch hmmm, I dont have a front porch, and no-one has been anywhere near my house all day. Spent the following 2 hours on the phone to what is now Yodel who just palmed me off to amazon and the overseas call centre, which is a nightmare Never again. And we're losing HMV.
How a "company" with such horrendous customer service and poor operation management is still afloat/ still wins contracts from big names/ has still NOT been shut down or at very least had its internal processes reviewed in this day and age is beyond me.
Found a failed delivery card left in the morning - was in all morning with the door within earshot, no knock or sign of attempted delivery apart from the failed delivery card. Fair enough, perhaps I'd gone temporarily deaf.
On trying to reschedule delivery/ pick-up from depot with the reference number on their card as advised, was told numerous times by their website AND their phone line that the reference number was not recognised. Bare in mind I tried this various different times throughtout the day on the day of failed delivery and the following day just incase theyre system hadnt been updated yet.
No telephone number to ACTUALLY SPEAK to someone on HDNL website apart from the useless rescheduling line, though fortunately I managed to get hold of two different depot numbers from some nice people on the web for my nearest depot. BUT noone actually answers either of the phonelines for the depot.
So, I contact Office (who i ordered from) they eventually (4 working days later) let me know that theyve asked the courier to redeliver, though with no ETA
Day 1 (day i was informed id have a redelivery) - no parcel. Fair enough.
Day 2 - no parcel
Day 3 - no parcel
Day 4 - thats today.....STILL NO PARCEL
I JUST WANT MY ORDER! DELIVERY OR PICK UP I DONT CARE I JUST WANT IT!!!!!
Also note: unlike so many other people on this site, I have actually once received an order from HDNL, however this was only after a failed delivery and i picked up from my local depot. Okay the failed delivery wasnt their fault that time and they did leave a valid referenced card - WELL DONE. However when I went to collect my parcel, I did get it, but the Norwich Depot was an absolute state, parcels piled/ toppling everywhere looked horrendously disorganised...I thought not alot of it at the time as they did actually find my parcel, but perhaps the shockingly kept depot was just scatching the surface on a truely catastrophically run sham of an organisation.
STEER CLEAR AT ALL COSTS - POOR COMMUNICATION WITH CUSTOMERS, POOR ORGANISATION AND POOR SERVICE.
THEY MAKE ME HATE INTERNET SHOPPING AND THATS SAYING SOMETHING BECAUSE INTERNET SHOPPING IS LIKE CRACK TO ME!
here is a warning to any Amazon customers who read this. if your parcel is marked for delivery by a company called 'HDML' or 'Yodel' - cancel your order straight away. They are an awful delivery company, simply Google HDML and read the reviews. I have been waiting for a parcel from Amazon (I will also point out that the order was split into two packages, one delviered by City Link - which arrived on christmas eve, and the other by HDML (the package entrusted to them values at over £400) which I am still wating for) which was supposed to be delivered on the 28th.
the company has since claimed an 'address problem' and an 'attempted delivery', yet no attempt has been made by the company to contact me or let me know they could not deliver despite clear instructions being left on the door.
The company also has no way of contacting them other than a premium rate call line and an postal adress - no email or anything
The so called 'live chat' that I used seems to be nothing more than an automated response machine answering my very descriptive and complicated queries with questions like 'The system is loading your details, this wont take a moment'
so in the end - DO NOT USE THIS COMPANY
shame on you Amazon for using such a awful company
I bought a psVita and a case with a game a few days ago for more than £200. They posted on the tracking site that they had been in a van for 8 hours, then a delivery was attempted. Not true, someone was in the house at all times. Don't use.
These are 2 example of many mistakes by this shambles HDNL :
1) Updated tracking info online to say a parcel had been delivered on the scheduled day. Instead they delivered the next day without any notice.
2) They said they attempted delivery and left a card. No card. And no contact number for complaints.
Well I'm the latest in the list of unhappy campers. I've been waiting all day and upon looking for their tracking details online saw that it had been in the van in lichfield since 08:18. I came across this website after trying to contact them with no success and on the back of all this negative opinion called and asked Amazon to change over to Royal mail for this order. Unfortunately Amazon said that couriers were chosen at random and offered to call the company for me They could not get ahold of HDNL/Yodel any better than I could, but assured me that it was in their best interest to deliver ontime as their drivers get paid less if they do not deliver on time. Well from what I have seen on here they must be balancing the books somehow because their delivery times are all over the place.
Anyway imagine my surprise when the Yodel delivery page I have been refreshing all day to see if anything has changed at 20:57 suddenly says: " Delivery attempted, call card left Lichfield van 22nd Dec 2012 08:48"!! This is news to me as I didn't see the card and the website didn't confirm it until less that ten minutes ago.
I guess that somebody couldn't be bothered and just updated the system with false information at the end of their shift either that or the van went back in time and the driver posted an invisible/intangible card through my front door. My what a wondrous age we must live in!!
I'm so happy everyone else has been as appalled as I have with this disgrace that goes by the name of "HDNL". Although in HDNL's defence, their order tracking system states that they have delivered my parcel twice within a ten minute period, yesterday. Although I was at home I must've missed them both times! Luckily for me, they've told me that I should be expecting it for a third time today. As well as tomorrow. If that doesn't work, having waited over a week, they suggest calling them, even though their listed phone number expired in 2009. I support any initiative to remove HDNL of their position as Amazon's couriers. In future, I will revert to walking to the Amazon depot rather than rely on these fucking idiots. Merry Christmas x
NEVER EVER order anything with amazon prime next day delivery. I have waited an entire week for some Christmas presents which I ordered on Saturday. First they were meant to arrive on Monday, then Tuesday, then Wednesday, it is now Thursday and these items are still not here. Amazon has refunded me but this company still has the books and I wasted a lot of my life waiting at home. Amazon do use some other more reliable couriers, though it turns out the choice of courier for a delivery is random... So more likely than not you'll end up with HDNL, pay extra for prime and get the items a lot later than with the free royal mail service (if ever?!). I for one am not going to use Amazon prime anymore until Amazon gets rid of this terrible service. Check out these reviews for more information.
You've been a victim of the worst delivery company in Britain according to this website. Amazon employ them and should be ashamed. I ordered a camera with next day delivery as I go on holiday on Saturday. The liars that are HDNL / Yodel claim they tried to deiver it yesterday. They didn't as my office is open 24 hours. No card, nothing. You can't even contact them. I've been on with Amazon and have managed to negotiate a refund after 45 minutes on the phone. I won't have the refund for at least 3 days, which is after I go on hoilday. No camera and no money. I reckon everynoe who comes on here should send their info to the BBC, a rogue traders special on HDNL, or watchdog, or even Crimewatch.... HDNL are complete and utter bullsh1tters. 0 / 10
I'm going to add my sad story to this thread. HDNL have 'delivered' two packages to us this week - neither of which have appeared at our house. No cards through the door either, of course. And you cannot call them without this magic 'failed delivery' notice. We have called Amazon who have refunded our orders, but that means we now don't have a gift for our 5 year old daughter for Christmas and I don't think we can find a replacement in time. Thanks for ruining my daughter's Christmas HDNL! I guess Santa won't be bringing that gift after all.
By the way, we have no problem with any other carrier delivering to our house. DPD have been awesome.
This company is horrendous, they take ages to deliver parcels even though they have them in their possession! No one answers the phones! Absolute disgrace, so much so i hope the recession bites them hard next and they go bust, we would all be better off without them!
Ordered a package in good time to be delivered for my daughters birthday. The expected delivery date came and went with no parcel. Called Amazon who confirmed that the parcel was loaded and would be delivered the next day. The day came and went, no delivery. Found the phone number for the depot (not easy by the way) called and was told " we dont 'ave yer parcel mate", I advised them that according to the website it was at your depot, only to be told "I've just effing told ya, we dont have it" followed by the click of the phone being put down. Again advised Amazon who again assured me it was out for delivery, but alas still no parcel! Asked Amazon to arrange for parcel to be returned which the they did and refunded the money. Low and behold, 3 weeks later HDNL try and deliver the parcel they were supposed to have returned to Amazon! Unbelievable!!!!!!! What a disgrace of a company! I am surprised researching this shambolic company that Amazon continues to use them, there are 1000's of complaints and bad reviews. COME ON Amazon, ditch them to save your reputation. I for one will not use Amazon again until it is confirmed they are not using HDNL. Stay away, for your own sanity! What a shame we have to give 1 star, they dont deserve any!!!!
Waited in all day for a delivery from Amazon via their Prime next day service. Nothing delivered. Just checked with the tracking details and it records that a delivery was attempted at 11.00 this morning and that a card had been left with contact details. THIS IS UNTRUE AS NO ATTEMPT WAS MADE TO DELIVER MY PARCEL AND NO CARD WAS LEFT. I have been in contact with Amazon who are arranging delivery for tomorrow. I don't hold out much hope with this outfit.
You’re a mean one HDNL
You really are a Thief
You're as reliable as a chocolate tea pot
And have a customer service that doesn't care
You're a bad company,
with the worst delivery record in the world!
You're a monster, HDNL!
Your drivers tell you fibs.
They say deliver goods .
When obviously they don't!!
I wouldn't touch you
With a thirty-nine-and-a-half foot pole!!!
To be honest at least the Grinch changed his ways, but after years of complaining you just change your name. I am currently waiting for a truthful answer to where my 2 year old's safety helmet and pads are and also his superhero books. Yesterday after complaining to Amazon that our order hadn't been delivered, you quickly change our details on your website to delivered!! But delivered to who?? Father Christmas??
Someone is telling porkies HDNL and its certainly not us!!!
Date Time Location Event Details
17 Dec 2012 05:00:01 PM Bam_Bridge Van UK Delivery attempted, card left with customer with carrier contact detail
17 Dec 2012 09:23:00 AM Bam_Bridge Van UK Out for delivery
17 Dec 2012 03:01:00 AM Bam_Bridge Depot UK Arrival Scan
16 Dec 2012 07:49:29 PM Wednesbury UK Arrival Scan
NO ATTEMPTED TO DELIVER ITEM I HAVE BEEN HOME ALL DAY AND NO CARD WAS LEFT AS SO PHONE NUMBER TO CONTACT THEM. ?
NOT A HAPPY CUSTOMER AS I NEEDED TO POST ITEM TOMORROW AS IT'S DADS CHRISTMAS PRESENT
The only thing that this company delivers efficiently - or at all - is the worst service imaginable. To put it very simply: If you see that this company will be delivering your parcel, DO NOT order the parcel. I made the terrible mistake of ordering something from Amazon a couple of days ago without checking first to see if HDNL would be delivering, and I now accept fully that I will never, ever see it. So if you really need something delivered, find somebody else to do it. Even if it's Interlink Express or a gibbon on a bicycle, you are guaranteed to get it in better form and time than HDNL, and from somebody / something with more knowledge of how to run a delivery system.
My experience isn't as bad as some people's on here - ordered yesterday from Amazon on their '1 Day Delivery' service, tracking shows package 'with driver' since 9am this morning. It's now 9pm. Their depot is only 15 miles away. Tried phoning them but the phone number listed on their website is non operational. I've also heard several stories from friends. What every single one of them has in common - like every single review on this website and the opinion of every sane person to have ever done business with them - is that they state the service of this 'company' - not that it merits any name other than, simply, a singular, steaming lump of shit - is so astonishingly bad you can't respond in any way except shock. Everyone involved with this travesty of a company ought to be thoroughly ashamed of themselves.
Waited in all day for a delivery with Amazon joke "guaranteed delivery". Tracking said parcel sat at the local delivery HDNL depot since 7:45am this morning. Tracking recently said out for delivery and then 1 second later delivered. WOW fast vans or complete lies. My money is on the latter.... The item has not been delivered.
Come on Amazon ditch HDNL/Yodel. Your customers are getting frustrated.
Update. Upon investigation HDNL told Amazon that the driver had a signature from the me. Bunch of utter liars...
When oh when are Amazon going to start listening to their customers and ditch the apology for a delivery company called HDNL (Yodel). Other well known companies have already done so ie John Lewis Matalan etc so what is stopping Amazon.
I ordered an item using the free trial of Amazon Prime, pay them 50 quid and then get free or cheaper delivery charges for a year. Received an email confirming the order and giving delivery date today 14/12. Have stayed in all day waiting to receive the delivery having followed the tracking of it upto 0742 this morning. Neither myself nor my wife have left our home even for a minute. At 1154 there is an entry on the tracking site 'returned to seller - refused by customer'. Now today being Friday this is not going to be delivered until Monday at the earliest, which means another day wasted waiting for the van.
Amazon are very sorry and have contacted the delivery company who confirm it will be Monday (if I am lucky). This is not the first time I have had such bad service from this mickey mouse outfit, but it will be the last, as it is my intention to inform Amazon that any future orders that are scheduled to be delivery by this shambles, will be cancelled. Perhaps if they start losing customers they will do something about their delivery practices
Whenever I order from a retailer, usually Amazon and I see its via HDNL my heart always sinks. Yesterday I was expecting delivery but by 6pm nothing had arrived and I had to go out, when I looked on website it states parcel left with neighbour, but no card left to tell me which one.
Lego also use this firm and my last experience was they threw my package over the fence and left it in the pouring rain.
I can't understand why Amazon still use them when the other couriers always deliver, especially DPD who even give you a 1 hour time slot on the day and only once out of about 40 deliveries have they been outside of this. I wish DPD did all of Amazons parcels
As everyone else has noted Amazon continue to use this company however they have no intention of delivering any product within the stated timeframes.
They continue to state customers miss deliveries yet do not actually attempt to deliver anything to the address or if they have do not leave any note to state delivery attempted and missed.
I ordered 2 products on the 9th for delivery via Prime on 10th...when nothing received by 12th tracked package and was told I had missed delivery on 12th even tho I did not leave the house all day and no card left. Re arranged delivery for 13th and once again informed that I had missed delivery but no card left.
Amazon, get your act together and kick this rubbish into touch, strangely product ordered on 12th was delivered on the 13th via Royal Mail, professionals vs amateurs.
I ordered a Samsung Smart TV end Nov. as a present from Amazon. Was never delivered but was marked as "Delivered" by HDNL. Complained to Amazon and they sent out a replacement straight away which I received the following day. I have since ordered quite a few items for Xmas presents, most of which arrived. I was waiting for three packages yesterday, two arrived (one from Royal Mail and the other from Parcel Force). The third was supposedly delivered by HDNL, and guess what it did not arrive but was marked as "Delivered" by HDNL. This was using Amazon Prime next day delivery. Spoke to Amazon today about it and asked for replacements. I wanted to know why HDNL could simply put that the package was delivered when it clearly wasn't. Didn't get an answer. I was in all day and spent most of it looking out of the window waiting for HDNL to arrive, not.
I won't be ordering anything else from Amazon. I have been a customer of theirs since their inception from Jungle.com. Too much hassle now.
Package delivered this morning 13 December. Has been left in a damp place as the packaging was damp and the paperback book is misshapen and wavy. Other item, aftershave gift pack, appears to be ok. Book will be returned.
I ordered 2 items off Amazon, without ever hearing of this company so I thought nothing of it. I ordered late Thursday night, was dispatched on Friday, and I should have got it on Saturday. They are still yet to deliver it to me. (Note- this was next day delivery, I'm on prime.) I have rung them, countless times, and each time they have said you should get it today, or the driver attempted delivery, of which is all a lie, as I have been in this entire time.
Last night, I spoke with them again, and apparently, each parcel delivered is tracked with GPS. The funny thing is, according to the person on the other end of the phone, they were not once near my property. The driver is going to be pulled up, and maybe something will happen, I don't know. This is by far, without a doubt the worst service. I would recommend, never using them, and if you see they have your stuff, cancel it.
I only rate them 1 star, as i can not rate them any worse, but believe me, I would if I could!
they lied about bringing my item to my door
they have taken the piss completely
they spent the better part of 13 hours lieing to me and over 25 hours later on a delivery that was ment to be here yesterday im still waiting for it
they claim to have attempted delivery and left a card, they did not
the time they are ment to have done this was when i had my take out delivered so they are lieing shits who are full of crap
do not use them
thy are shit!
Well it would be if you could enter a zero rating. Yet another "next day" guarantee delivery from Amazon that has not materialised. Yet for some reason Amazon continue to use this bunch. Amazon were due to deliver 3 packages to my address today. Two arrived via other couriers and true to form HDNL missed their delivery. I have spent all day at home waiting for these guys. If you can possibly avoid doing so then DO NOT USE under any circumstance.
Ordered a laptop and paid extra for a speedy delivery. HDNL failed to move it 15 miles in 12 and a half hours and, after waiting in all day, had the audacity to claim they attempted delivery and left a card, which they didn't.
Anybody who is unfortunate enough to have their order handled by this carrier should cancel it at the earliest opportunity.
**FYI*** Even though your contract is with the seller and not the courier, you can't even query things with this company unless they truthfully leave a card with an 8 digit reference number. So that's zero customer support for missing items.
Opted for Amazon one-day delivery on 3Dec.
On 4Dec, HDNL claimed there was an attempted delivery and that a card was left. Someone was home the entire day, but no one rang the bell, the mailbox was empty, and there was no card.
On 6Dec, HDNL claimed the parcel was delivered. But there was nothing, no doorbell, empty mailbox.
I had 3 parcels under the 'Prime' service with Amazon and for some reason this week they are all coming via HDNL. They were due to be delivered on Monday and according to the Amazon website (which I can only assume comes from information that HDNL supply them) my parcels were delivered at 1109 03 Dec! However on checking the HDNL website they went out for delivery on 04 Dec was then returned and went back out again on the 05 Dec and no more information after that. I contacted amazon who said that looking through the records that it says there was no access to the property! I am on a Military Base that has 24hr manning at the main guard room, this company has delivered (slowly) to the address in the past (unfortunately the OU use them too) and they are aware they should arrive before 5pm for the main post room and carry identification just like all the other delivery companies that have no problems with delivering packages.
I even called them once to hold a package so that I could collect it myself which they assured me they had put aside when I got to the depot (it’s a 40 minute drive away) the parcel was nowhere to be seen and so they called the driver who said he had just delivered it to me and updated there system saying it was signed for by me which was a lie as I was stood in the depot!
Do not use them, on many occasions they have 'delivered' my items yet i have not received them. One even stated 'Delivered - left on porch' - i don't even have a porch and surprise surprise i never got my item. I have no idea why Amazon use them!
They are either thieves or imbeciles perhaps both who knows. All i know is DO NOT TRUST THEM WITH YOUR DELIVERIES unless not receiving your order is what you are after!
I have been let down once again by HDNL delivery service who pretend that they have attempted a delivery and left a card but I can prove now on two different occasions thet they make up different stories to cover up that they are not capable of delivering items when they say they will. Last time I was told a card had been left when they attempted a delivery but on asking the driver the next day he told me that he had returned to the depot because of a mechanical problem with the van. Yesterday I was told that a card had been left at my address at mid day, totally made up, and today they promised delivery but I have been in all day and still nothing. Amazon must do something about this very very poor service, It does not look good on them!!
DONT EVEN DESERVE THE 1 STAR!
I waited in alllllllllllllll day!
I went online to track order this is what it said.
24 Nov 2012 05:00:01 PM Bam_Bridge Van UK Delivery attempted, card left with customer with carrier contact detail
24 Nov 2012 06:29:00 AM Bam_Bridge Van UK Out for delivery
24 Nov 2012 04:59:00 AM Bam_Bridge Depot UK Arrival Scan
23 Nov 2012 03:58:39 PM Hatfield UK Arrival Scan
PROBLE BEING:: NO ATTEMPTED DELIVERY AND NO CARD WAS LEFT!
THEY ARE LIERS!
I WANT Y ORDER
and I have PRIME!
I have no idea how to contact them as no details or card was left at all...
NOT A HAPPY CUSTOMER!
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