Hdnl reviewed by

Plymouth, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Crap service - liars!

I had 3 parcels under the 'Prime' service with Amazon and for some reason this week they are all coming via HDNL. They were due to be delivered on Monday and according to the Amazon website (which I can only assume comes from information that HDNL supply them) my parcels were delivered at 1109 03 Dec! However on checking the HDNL website they went out for delivery on 04 Dec was then returned and went back out again on the 05 Dec and no more information after that. I contacted amazon who said that looking through the records that it says there was no access to the property! I am on a Military Base that has 24hr manning at the main guard room, this company has delivered (slowly) to the address in the past (unfortunately the OU use them too) and they are aware they should arrive before 5pm for the main post room and carry identification just like all the other delivery companies that have no problems with delivering packages.

I even called them once to hold a package so that I could collect it myself which they assured me they had put aside when I got to the depot (it’s a 40 minute drive away) the parcel was nowhere to be seen and so they called the driver who said he had just delivered it to me and updated there system saying it was signed for by me which was a lie as I was stood in the depot!
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