Hdnl reviewed by

London, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Time to stop buying from Amazon???

When oh when are Amazon going to start listening to their customers and ditch the apology for a delivery company called HDNL (Yodel). Other well known companies have already done so ie John Lewis Matalan etc so what is stopping Amazon.

I ordered an item using the free trial of Amazon Prime, pay them 50 quid and then get free or cheaper delivery charges for a year. Received an email confirming the order and giving delivery date today 14/12. Have stayed in all day waiting to receive the delivery having followed the tracking of it upto 0742 this morning. Neither myself nor my wife have left our home even for a minute. At 1154 there is an entry on the tracking site 'returned to seller - refused by customer'. Now today being Friday this is not going to be delivered until Monday at the earliest, which means another day wasted waiting for the van.

Amazon are very sorry and have contacted the delivery company who confirm it will be Monday (if I am lucky). This is not the first time I have had such bad service from this mickey mouse outfit, but it will be the last, as it is my intention to inform Amazon that any future orders that are scheduled to be delivery by this shambles, will be cancelled. Perhaps if they start losing customers they will do something about their delivery practices
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