There are not enough four letter words to describe this rubbish company.
I'm going to add my sad story to this thread. HDNL have 'delivered' two packages to us this week - neither of which have appeared at our house. No cards through the door either, of course. And you cannot call them without this magic 'failed delivery' notice. We have called Amazon who have refunded our orders, but that means we now don't have a gift for our 5 year old daughter for Christmas and I don't think we can find a replacement in time. Thanks for ruining my daughter's Christmas HDNL! I guess Santa won't be bringing that gift after all.
By the way, we have no problem with any other carrier delivering to our house. DPD have been awesome.
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