Well it would be if you could enter a zero rating. Yet another "next day" guarantee delivery from Amazon that has not materialised. Yet for some reason Amazon continue to use this bunch. Amazon were due to deliver 3 packages to my address today. Two arrived via other couriers and true to form HDNL missed their delivery. I have spent all day at home waiting for these guys. If you can possibly avoid doing so then DO NOT USE under any circumstance.
Ordered a laptop and paid extra for a speedy delivery. HDNL failed to move it 15 miles in 12 and a half hours and, after waiting in all day, had the audacity to claim they attempted delivery and left a card, which they didn't.
Anybody who is unfortunate enough to have their order handled by this carrier should cancel it at the earliest opportunity.
**FYI*** Even though your contract is with the seller and not the courier, you can't even query things with this company unless they truthfully leave a card with an 8 digit reference number. So that's zero customer support for missing items.
Opted for Amazon one-day delivery on 3Dec. On 4Dec, HDNL claimed there was an attempted delivery and that a card was left. Someone was home the entire day, but no one rang the bell, the mailbox was empty, and there was no card. On 6Dec, HDNL claimed the parcel was delivered. But there was nothing, no doorbell, empty mailbox. Ridiculous.
I had 3 parcels under the 'Prime' service with Amazon and for some reason this week they are all coming via HDNL. They were due to be delivered on Monday and according to the Amazon website (which I can only assume comes from information that HDNL supply them) my parcels were delivered at 1109 03 Dec! However on checking the HDNL website they went out for delivery on 04 Dec was then returned and went back out again on the 05 Dec and no more information after that. I contacted amazon who said that looking through the records that it says there was no access to the property! I am on a Military Base that has 24hr manning at the main guard room, this company has delivered (slowly) to the address in the past (unfortunately the OU use them too) and they are aware they should arrive before 5pm for the main post room and carry identification just like all the other delivery companies that have no problems with delivering packages.
I even called them once to hold a package so that I could collect it myself which they assured me they had put aside when I got to the depot (it’s a 40 minute drive away) the parcel was nowhere to be seen and so they called the driver who said he had just delivered it to me and updated there system saying it was signed for by me which was a lie as I was stood in the depot!
Do not use them, on many occasions they have 'delivered' my items yet i have not received them. One even stated 'Delivered - left on porch' - i don't even have a porch and surprise surprise i never got my item. I have no idea why Amazon use them!
They are either thieves or imbeciles perhaps both who knows. All i know is DO NOT TRUST THEM WITH YOUR DELIVERIES unless not receiving your order is what you are after!
I have been let down once again by HDNL delivery service who pretend that they have attempted a delivery and left a card but I can prove now on two different occasions thet they make up different stories to cover up that they are not capable of delivering items when they say they will. Last time I was told a card had been left when they attempted a delivery but on asking the driver the next day he told me that he had returned to the depot because of a mechanical problem with the van. Yesterday I was told that a card had been left at my address at mid day, totally made up, and today they promised delivery but I have been in all day and still nothing. Amazon must do something about this very very poor service, It does not look good on them!!
DONT EVEN DESERVE THE 1 STAR! I waited in alllllllllllllll day! I went online to track order this is what it said.
24 Nov 2012 05:00:01 PM Bam_Bridge Van UK Delivery attempted, card left with customer with carrier contact detail 24 Nov 2012 06:29:00 AM Bam_Bridge Van UK Out for delivery 24 Nov 2012 04:59:00 AM Bam_Bridge Depot UK Arrival Scan 23 Nov 2012 03:58:39 PM Hatfield UK Arrival Scan
PROBLE BEING:: NO ATTEMPTED DELIVERY AND NO CARD WAS LEFT! THEY ARE LIERS! I WANT Y ORDER WAS EXPENSIVE and I have PRIME!
I have no idea how to contact them as no details or card was left at all...
I can't believe Amazon are still using these last minute.com ametuers. Once I ordered a TV and it went 'missing'. After a while Amazon had to just take charge and send out another one express delivery free of charge.
Recently I ordered some clothes and it had a tracking number. I clicked on it after a day or so and nothing there. Tried every day for a few more days and at last I get a response. To my horror it's HDNL and they have only just got around to processing the order. Usually despite having selected free delivery most other parcel services beat the estimated delivery dates by a few days because they are well organised and offer a good customer service. HDNL/YODEL on the other hand are content to to just either get the delivery to you on the exact day Amazon has estimated or worse afterwards because they can argue delivery times are just estimates and they are legally entitled to be late by a few more days. To me that's just rubbish service.
I can only assume the reason behind Amazon using them is because Yodel must have offered Amazon a stupidly cheap deal that none of the other superior services can match and probably contracted to do so for a set number of years at the least. I just hope one day Amazon comes to their senses and stops using them for good.
I ordered some boots from office, they were to be delivered within 5-7 days. The parcel was delivered quite quickly however it was left on the doorstep. Someone was in the house when they said the package had arrived on the website, however never heard a knock on the door and there was no postcard put through the door to say that the package had been put in a safe place and as we don't use our front door very much i found the package the next morning, thank god it hadn't been stolen as those were an expensive pair of shoes!!!!! But at least they turned up, read all the horror stories on here of HDNL lying about it being delivered when it was sitting in some warehouse somewhere.
HDNL take the crown of being useless. The parcel was supposed to be delivered to a company located on an industrial estate. Now, granted, these units on industrial estates can sometimes be difficult to find but it really doesn't take much to look for the big sign above a door screaming "[company name] here I am". Or how about asking one of the many members of the public/other tradesmen that work on the industrial estate. If this was a regular occurence with other delivery companies then I would cut them some slack but seriously.... The first day HDNL tracking states that delivery was attempted and a card was left, WRONG. No delivery was attempted, at least not to the address it should have been. On the second day HDNL tracking states that the company has moved, WRONG. So what can I do as the helpless customer waiting for a very important and expensive parcel that was paid for next day delivery? I phone the customer services contact centre for some help. How can they help me? Arrange for the parcel to be delivered to the same address the next day and leave a message for the delivery driver. All this at the cost of 10 pence per minute. AAAAGGGGHHHHHH. If the numbskull couldn't find the place two days in a row then what makes them think he will find it on the third day? The funniest thing is, this address is really not difficult to find, absolutely no one else has struggled to find us. Every other delivery company (and we get a lot of deliveries) has managed to find us no problem so what kind of idiots are HDNL employing and will I ever get my parcel??
I ordered an expensive car stereo unit on the Saturday from Amazon, for Monday delivery, nothing arrived for 2 days. I contacted Amazon who sent out another unit, also next day delivery, and that didn't turn up either. It's now been a week and HDNL/Yodel have no record of the packages and seem to have put fake tracking information. I assume the drivers stole both packages. This has happened SO much with HDNL. It took them a week to deliver a camera memory card to me, from their Gatwick Depot, about 25 minutes from me. F*cking terrible.
Worst Courier IMO, I ordered 2 PC components from Amazon one first class the other free delivery. At first 4 days had past and still nothing I was annoyed and assumed they had sent them together in which if this was the case I'd want a refund on the first class payment. 1 week past and still nothing. I decided to use the tracking and the only updates on the tracker were telling me that the day after I ordered it They received it into the Sandwell depot and then saying it was despatched later that day. that was 6 days ago. I decided to give them a call. I didn't want to at first because of the steep call price but decided it was worth it. After waiting 10 minutes on the phone so paying £1 I was finally put through I gave them my tracking number and was put on hold for about 2 minutes when I hear "The Other person has cleared" At this point I was incredibly angry. I'd just payed £1.20 wasted 12 minutes of my time to get no where. I reluctantly rang them again. After 3 minutes on the phone I got put through and gave them my tracking number. The assistant then replied."Umm, It doesn't look good. It seems like the parcel has been lost." At this point I had had enough. He said to give him until the end of the week to track it down and he then said If they found nothing they would contact Amazon to see about a refund/replacement. It came Saturday. I had received no word from Amazon. I rang Amazon and they told me they had heard nothing from HDNL. Fuming, I asked Amazon to contact them. After Amazon getting back to me they told me HDNL would try to track it down and reply the NEXT Friday. At this point I cancelled the order. I got a refund from Amazon and Ordered it again both first class. The next day it was delivered by Royal Mail I was so pleased. IF YOU FIND OUT YOUR ITEM IS BEING DELIVERED BY HDNL/YODEL CANCEL AND REORDER!
I would advise anyone to steer clear of HDNL if at all possible. I buy lots of things from Amazon and most times the parcels are dumped outside the communal entrance of the sheltered accomodation i live in. Usually a neighbour will spot it and bring the parcel to me. There is a keypad by the door to tap in the address and enter the building, but some of these couriers are either to bone idle or thick to do a proper job. Other couriers and royal mail are great so no complaints there.
Okay so the buyer lived in Scotland and he wanted to send the TV back. No problem I said. So I sent the buyer instructions to return the item. It's pretty straight forward, a six year old could follow it. He sent it off and I began tracking it from then on. Then Parcel was held up at the HDNL Glasgow depot from Friday. It was still there over the weekend into the following week. After calling the assistant on the phone at YODEL/HDNL at the Glasgow depot, she said I have to contact CollectPlus. SIGH
I contacted CollectPlus and told them about the hold up and after I gave her an ear full, she finally got it to move from Glasgow to Sandwell depot. Phew. The parcel was out for delivery and was due to be at my door, only when I checked the tracking notice, it said it got delivered. HUH? To whom I thought? I haven't received anything. I've read bad reviews about YODEL/HDNL before hand, and I began to panic. I called CollectPlus and told them I didn't receive any item at my door from HDNL. She told me it was delivered to someone buy the name of ''Gale''. Well whose this ''Gale'' I asked? She said she'll check with the driver at the depot to see where he had delivered it to and will notify me of any updates by phone.
The next day came and all through out the day they hadn't replied. So I then had to make a phone call at my own expense. She told me the depot informed them the driver who delivered the parcel was off sick, but they'll notify me of any updates when the driver returns to work at the depot. So the next day came and again I had to make the call and waited another 10 minutes on the phone. She said they still haven't had anything new because the driver was still off sick. Suspicious.
I then replied ''will you definitely know who the driver is?'' She replied ''Oh yes, they will definitely know, because of time logs.'' I told her then to call me back on my phone if you have anything new. The weekend came and YET AGAIN I had to make the call and they had no new updates for me except to tell me the driver was STILL off sick. Okay. I then threatened to involve the Police.
My back was against the wall. Too much time was being wasted and the process was moving VERY SLOWLY. The male assistant at CollectPlus told me I should make a claim. I filled out the claims form and sent it in PDF format via email. The following week and again I had to make the call, and waited 7 minutes to talk to someone.
I wanted to check the status of my claim and he told me its still being processed. Okay, so I then asked him if he knows the where about of my parcel? He said "the driver still has not turned up at work which is a cause for concern'' and added ''so I'd follow through with the claim because you most likely never see it again.'' Two weeks later, I finally got a response in the form of a cheque sent to me to the sum of £106 pounds. I never had to refund a buyer on Amazon before and if I was fully aware of the partial refund feature on Amazon, I would have paid the full amount (£10/£200 cover) for the return of my TV. This whole experience has left me feeling very angry with myself.
I am normally a very curious person and totally I disregarded the shear amount of bad reviews on here, on Google and other review sites regarding YODEL aka HDNL. Evidence that HDNL/Home Delivery Network AKA YODEL deliver a bad service was all to see. All in all I lost £40 paying for the shipping and returns. £106 in refunds from Collect Plus doesn't total up to the complete value of the item plus delivery (£146.18). Verdict - CollectPlus = EPIC FAIL.
CollectPlus were very slow with dealing with my case - when you finally get to talk to someone at their office after an average waiting time of 10 minutes on the phone queues. Listening to the most annoying music going around in a continuous loop. I felt I had to galvanize them to DO something with investigating the whereabouts of my TV. Please, if you have any common sense at all (of which I was seriously LACKING OF at the time), you'll avoid Collect Plus and HDNL/Home Delivery Network AKA YODEL, because you only get what you pay for.
I placed an order on amazon.co.uk on the 23rd of August, as i write this it is the 29th! Contacted amazon yesterday who told the company to send out the item today (29th) as it had not arrived. I checked the item status at 6pm today and it said UNDELIVERABLE!! I had not been emailed, phoned and a note had not been left at my door. Also i had been in the whole day! I rang amazon who told me that the item had been damaged. This was the second time i had tried to get this item delivered, unbelievable and atrocious i though. I and many others deserve to be compensated for this atrocity! How any company could work like this shocks me!! And why do a good, reputable company like amazon use them?? No wonder watchdog investigated, but it seems they still haven't changed! I felt so strongly i felt i just had to write a review!! 1 Star makes them look good!! DO NOT USE!!! You have been warned!
6 Aug 2012 06:00:00 PM Customer UK Delivered 6 Aug 2012 02:54:00 PM Loughborough Van UK Out for delivery 6 Aug 2012 04:58:00 AM Loughborough Depot UK Arrival Scan 5 Aug 2012 10:15:46 PM Prime Sort UK Arrival Scan
Only problem - it wasn't delivered!
No delivery or attempted delivery - we were at home all day. someone's not being truthful, are they?
Amazon now have to send out a replacement.
This is the second time in as many weeks that HDNL have failed miserably yo deliver to me on time . I pay for Amazon prime which guarantees next day delivery - I shudder when I see its coming via HDNL - total pants!
03/08/2012 20:46:00 DROITWICH The parcel has been sorted at our hub 04/08/2012 03:25:00 STOKE DEPOT The parcel has been received into depot 04/08/2012 05:52:00 STOKE VAN The parcel has been loaded on to the drivers van
04/08/2012 09:32:00 Yes! I got the package.
I think those haven't had any problems, are not posting their experience.