Heartinternet reviews

Heartinternet reviews

Good
8.4
from 0 - 10
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Unimpressed

The first hint of trouble came with the blocking of my domain name. No warning, no message. Nothing. Suddenly I wasn't getting any emails and couldn't send any. 'Our customers love us' screamed the headline on the Heart website. 'Get in touch'

So I did - except that I 'failed the security test' Went back to look at where I'd gone wrong. Nothing about any security requirement on the page.

Why had I been shut down? Apparently they had sent an email (to the wrong address) requiring me to verify who I was. They didn't get a reply - I wonder why - so they closed me down. Eventually managed to verify who I was - but hey - why bother to do the decent thing and switch me back on. It must be time for a cup of tea at Heart HQ.

And all this from a customer of 14 years standing..
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Dependable service at a great price

The fact that I have been a customer for a good few years says plenty. The seldom occasions I've had to contact them regarding a problem has resulted in not only a timely solution, but good and friendly communication. Needless to say, I can't recommend them enough.
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Responsive with great clarity given the ambiguous subject!

We were recommended to use Heart Internet by our website designers and found the sign-up simple and straightforward. We had one technical issue from the outset (I'd inadvertently bought the product for Linux server type rather than Windows) - I contacted Heart online and fed this back to their representative explaining that the option to select server type (being off to the left-hand side, when the design of the website encourages you to look at your product choice in a column) was easily missed. This was taken on board and the resolution to credit our account allowing us to re-purchase the product on the correct server type was processed quickly and friendly. The experience was pleasantly surprising especially as it's done all online which often can make you concerned on it's successful outcome!
I am delighted we've chosen to move our hosting provider and feel very positive to recommend Heart internet to others.
A companies success is measured in my mind by how they deal with problems and rectify solutions, hence the 5/5 star rating - thank you!
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the best customer service I've ever experienced

I've had a reseller account with Heart since 2008 so plenty of time to get to know them
Heart deliver the best customer service I've ever experienced
They are online 24x7 which is vital to me as I am in Australia 10 weeks every year
They have even solved a problem on Christmas Day (really!)
Their customer service people talk to you like a human being, avoiding jargon and other cr+p that other companies hide behind
I can't understand the 1 star ratings on this site, the experience is completely opposite to their assertions - come on guys, be honest
Heart are also great value for money and their hosting packages are unlimited
Very very difficult to fault
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Great service for the past 4 years

I've been using Heartinternet for a while now. I have over 20 domains, I've had a home and business hosting package and now I use their VPS service which is great for all my websites and clients. There has been a few times when I've needed quick service to resolve problems and I know I can always rely on Heartinternets amazing customer service to help out. I always recommend them to friends and family.
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Great product, excellent service.

I've been using Heart Internet since 2009, and as a reseller since 2012.

The services offered are very good, all of the menus and control panels are coherently laid out and straight forward. Features do what they're supposed to and and do it well.

But best of all is the support which I have found to be superb. Responses to support tickets are fast and helpful, never condescending or with any hint of negative attitude.

Highly recommended.
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Brilliant service that I didnt expect to be done so quickly as such a late hour!

This was amazing as it was quite late at night when I called and they did what I asked within minutes of setting up the query.
Step by step, message by message was polite and helpful. sorted this morning by the third party I wanted.
Its nice to get service like this!
Many thanks.
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Really surprised me when requesting domain move

I needed to move my domain to another company. When I called and was asked to raise ticket I was worried. Once ticket was raised the team on the help desk had the job complete and closed out within 2 minutes. I absolutely will use Heart Internet again. Well done all. Thank you so much. Conor Murphy, CEO and MD, Leinster Oil.
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Reasonable Support, and reliable Service

Support tickets get answered quickly, although there is no phone option.
Professional company though. Just hope they don't end being tarnished by Webfusion now they are part of the same group!
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Fast and reliable servers with good support.

Hi

I run a small web development studio and need fast reliable servers for my clients, Heartinternet have filled that need perfectly, they are quick to respond on the few occasions where you may need support, and their servers are excellent value for money.

The interphases and admin panels are easy to use, and the servers are fast and reliable....all in all, I am very satisfied with the level of service provided.

G.W.Mclelland...http://www.teignmouthwebservices.co.uk
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Excellent Customer Service and Reliable Hosting - improving continuously

I have been with Heart Internet over 4 years hosting over 100 websites(As an example my worldwide famous valuation website is hosted with them: http://www.urlrate.com) and I can say the main things that stand out are the fast and knowledgeable helpdesk and reliable web hosting.

They keep improving the services regarding hosting and VPS services and hope this positive improvement continues and good luck to them.
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Reliable, robust with a human face - that's Heart Internet.

I started using Heart because they were a 'local' to me company, based in Nottingham. I like the thought that I might walk through the city and bump into one of the tech team who's just given me first class service. In this internet age we've lost a lot of that personal interaction, so the way the tech team responds plays a key element in my continued support for and trust in Heart. I like the feature-set of the hosting package and have seen the interface grow and develop. Although I am a keen single-user I have been able to set up clients with Heart in the sure knowledge that they'll get excellence. I did approach the sales team when I was involved in a project to set up a national network of nine thousand virtual sites and was impressed by the company's enthusiasm - in this instance we went elsewhere because of existing commercial arrangements but there was technically nothing in it. I trust Heart because they deliver - every time!
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Superb Customer Services Department

I am in the process of moving a large number of websites over to Heart Internet. As I am unfamiliar with their dashboard and processes, I have had cause to contact their Customer Services team numerous times at all hours of the day and night.

They are quick to respond and extremely helpful.

Having made a couple of howlers with the system that could have embarrassed me in front of my clients, Heart made sure that didn't happen.

The main concern I had when moving over was that I couldn't ring their Support staff, but I needn't have worried as the speed and efficiency with which they deal with Support Tickets is impressive.

Totally happy to recommend Heart Internet - first class service. :-)
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Excellent service, very helpful and top notch system

In my opinion the best in the UK for what they offer and I have put a number of my friends and collegues their way now.

I have no major problems to report. If I do have an issue the support team are back to me within the hour with a solution. Their help and advice has been excellent. Their products, service and all round system is superb. I have been using them now for several years and I hope the next several are as good as the past several have been.

Thanks to everyone at Heart!
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I don't know much, but I know I love Heart

Heart support have been quick and helpful with all our issues.
The interface takes a bit of getting used to, but once you get it, there are more options than hot dinners.
Their service isn't the cheapest but it is efficient and you can trust it.
It feels safe.
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Excellent Service Provider

HearInternet is one the best web hosting service provider in the market. In the past we have also tried other companies but now after we have their services, we will never think of moving or even testing other company. They are the best in providing services, very quick in response, 100% problem solving and most importantly the best web hosting service.
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Brilliant service and very helpful

I find Heart a great company for there help when I have issues they have explained things very clearly and are willing to help whatever my problem is.
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Excellent service and support. Reasonable price. So far nothing but excellent service.

We have been with Heart Internet for just over 12 months after being recommended their hosting by one of our suppliers. So far there has nothing to complain about and the cost is very reasonable and there have been no issues with our services.

There was a concern initially about having no phone support but so far the times I have used the ticket system my questions have been answered promptly (usually within minutes) and during weekend and evening hours as well.

The level of service has been so good from them that we are considering moving some of our other hosting over to them as well.

I will say that there are a few negative reviews out there which was a little off putting but so far our experience has been fantastic and would suggest anybody gave them a look.

Lee Redhead
Lounge Hopper Limited
www.loungehopper.co.uk
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Efficient and Relaiable

As a new customer to Heart Internet, I looked into all that was on offer with a certain reserve. Having been with another service provider for some years (with other projects), my attitude was - better the SP you know than the SP (Service provider) you don't know.
My reserve was unfounded - The control Panel is tremendous, a joy to work with. The Customer Care marvelous. As a result I shall confidently be transferring my other projects directly to Heart Internet. QED.
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Fast response times, good level of knowledge, we are a happy satisfied customer.

We have been with Heart Internet for many years now and have a reseller account with them.
As a company we use this for all our clients websites which we host and would have no problems recommending them as a hosting company.
As a web designer company we are looking for good quality hosting with the minimum of server downtime, fuss and set up times etc.
We build in HTML, WordPress, Joomla & Drupal etc and have also Pearl Forums with many thousands of subscribers all running without a problem or issue.
On the odd occasion we have needed to contact the support team we have found all of them to be friendly, helpful and quick to respond.
They have been able to assist with any questions we may have had.
We would happily recommend them.
Stuart Sheppard
SVS Web Design
www.svswebdesign.com

Heart Internet Details

About this company

Reseller Hosting, Web Hosting & Domain Names | Web Hosting Heart Internet - Web Hosts UK. Reseller Web Hosting with Unlimited Bandwidth and Web Space.

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Heartinternet is ranked 8 out of 23 in the category

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