it is a quick delivery company as soon as you pay but it is difficult to resolve a simple issue. if you request a call back you shouldnot expect of call back it is up to you that you have to chase it up otherwise they dont get back to you.
I am planning a party and the weather forecast says 'DRY'. It's the 7th March and I need a Patio Heater in my garden in the next 24 hours. I had a great experience with this company. I was able to choose the model on-line (great, easy to navigate website) and the sales lady was incredibly helpful regarding delivery options. I received all the necessary courier information (as assurance that the order had been processed and as a tracking tool in case of delay knowing that Heat-Outdoors were not open on Saturday). No need to worry, the goods turned up at 0800 on Saturday morning, I had a great party and lots of warm, happy guests! Thanks guys
I highly recommend heat-outdoors.co.uk .I was very impressed with the quality of products on sale on their website. It is great to deal with an organization that is so responsive to the customer's needs, delivers results in a timely manner and provided technical support services to our electricians when need. I will certainly do business with heat-outdoors.co.uk again.
I have dealt with heat-outdoors on several occasions. The ordering (Rachel Scott), delivery and after sales service is superb. Required some assistance from the service division recently (Kevin) - he was extremely helpful and professional - another first class service. Thank you.
Very helpful phone conversation to decide the model heater I required for my patio. Was delivered the next day within the time parameters. Very well packaged and all was looking good until it was unwrapped and it was the wrong colour. It was invoiced correctly, just not despatched right !!
My husband had a gas out door heater to repair for a friend it had been blown over in the gales,we initialy contacted the company that this had been purchased from,to be told that they did not keep spare parts, I hunted around and found Heat Outdoors,the person who my husband spoke to could not help with the question,would the Athena lamp fit the one we have, we spoke and a few emails went back and fore to the engineer who was most helpful,the replacement lamp came next day delivery and my husband fitted it,job done.so helpful,the friend who owns the lamp is delighted to have it working again.
Recent storms demolished the glass of our Athena patio heater; Heat outdoors to the rescue. We'll packed - it needed to be shipping a metre high glass tube! It arrived only two days after ordering - and that's good when you live on the Isle of Wight
I asked the company about the delivery time because I needed this product within a few days and the delivery was outside the UK in the Netherlands. And Chrismas coming I was worried about being in time. They said it should be delivered in time and they did. In fact they even send me emails to keep me updated about the status. Packet arrived at the 4 day and was packed very good to avoid damage during transportation. And the price, I couldn't find a cheaper one. Thanks!
We do a lot of business with Heat Outdoors and inevitably there are times when things don't go according to plan. It is during these odd occasions that Heat-Outdoors exemplary customer service kicks in. The staff give a brilliant backup service and are friendly to boot. We are proud to count them as partners and friends in business and they are an example of how British Companies should treat customers !
The next day delivery worked really well and I was delighted to receive this product 2 days ago. Assembly took a good few hours, however the product looks good when assembled. The reason for the poor review is the product performance itself. It apparently heats 10 square metres but it is not very hot even if you are stood within 10 centimetres. It will probably work fine in the summer when it is warm anyway but the product is less effective than my old cheap plug in electric model.
As a UK manufacturer Chillchaser rely on distribution partners around the world to represent their products in a positive and timely manner. Heat-Outdoors epitomises the type of partner any supplier or customer would want to deal with. Well done ladies on keeping out refered customers happy and the efficient way you deal with any issues that occur from time to time. Keep up the good work. Eddie Middleton MD Chillchaser Products.