We bought the Chillchaser Hercules patio heater online from Heat Outdoors. We bought it online Saturday afternoon and it was delivered Tuesday morning within the requested time frame. The customer service people at heat outdoors were very helpful as I had called them to ask a few questions about the setup. The setup was very straightforward, I just did not know that some of the parts are neatly stored in the back of the heater where the plug resides. They were very friendly and told me not to hesitate to call with any questions I may have.
The product is superb. It heats our patio up so nicely so we can enjoy a BBQ outside in the evening or a nice glass of wine or 2!
I needed a part for my patio heater and came across your web site when searching. I located the part ordered and it was delivered when expected. Easy to use website and fast efficient service. I have kept your details for future reference.
I saw this heater following a Google search and it met my needs for an infra red heater which could fit under a parasol and then be transferred to my Japanese Tea house when needed. although haven' yet had chance to try it out - too rainy! It looks well made and good quality materials. The service from Heat Outdoors was excellent, very prompt and easy to deal with. Many thanks, just bring on the barbecue season!!
Overall I would recommend Heat Outdoors for their very good customer service and the product looks great in the box (not fitted yet so I reserve judgement!) a good experience even though the initial order colour of the heater sent was wrong!
it is a quick delivery company as soon as you pay but it is difficult to resolve a simple issue. if you request a call back you shouldnot expect of call back it is up to you that you have to chase it up otherwise they dont get back to you.
I am planning a party and the weather forecast says 'DRY'. It's the 7th March and I need a Patio Heater in my garden in the next 24 hours. I had a great experience with this company. I was able to choose the model on-line (great, easy to navigate website) and the sales lady was incredibly helpful regarding delivery options. I received all the necessary courier information (as assurance that the order had been processed and as a tracking tool in case of delay knowing that Heat-Outdoors were not open on Saturday). No need to worry, the goods turned up at 0800 on Saturday morning, I had a great party and lots of warm, happy guests! Thanks guys
I highly recommend heat-outdoors.co.uk .I was very impressed with the quality of products on sale on their website. It is great to deal with an organization that is so responsive to the customer's needs, delivers results in a timely manner and provided technical support services to our electricians when need. I will certainly do business with heat-outdoors.co.uk again.
I have dealt with heat-outdoors on several occasions. The ordering (Rachel Scott), delivery and after sales service is superb. Required some assistance from the service division recently (Kevin) - he was extremely helpful and professional - another first class service. Thank you.
Very helpful phone conversation to decide the model heater I required for my patio. Was delivered the next day within the time parameters. Very well packaged and all was looking good until it was unwrapped and it was the wrong colour. It was invoiced correctly, just not despatched right !!
My husband had a gas out door heater to repair for a friend it had been blown over in the gales,we initialy contacted the company that this had been purchased from,to be told that they did not keep spare parts, I hunted around and found Heat Outdoors,the person who my husband spoke to could not help with the question,would the Athena lamp fit the one we have, we spoke and a few emails went back and fore to the engineer who was most helpful,the replacement lamp came next day delivery and my husband fitted it,job done.so helpful,the friend who owns the lamp is delighted to have it working again.
Recent storms demolished the glass of our Athena patio heater; Heat outdoors to the rescue. We'll packed - it needed to be shipping a metre high glass tube! It arrived only two days after ordering - and that's good when you live on the Isle of Wight
I asked the company about the delivery time because I needed this product within a few days and the delivery was outside the UK in the Netherlands. And Chrismas coming I was worried about being in time. They said it should be delivered in time and they did. In fact they even send me emails to keep me updated about the status. Packet arrived at the 4 day and was packed very good to avoid damage during transportation. And the price, I couldn't find a cheaper one. Thanks!
We do a lot of business with Heat Outdoors and inevitably there are times when things don't go according to plan. It is during these odd occasions that Heat-Outdoors exemplary customer service kicks in. The staff give a brilliant backup service and are friendly to boot. We are proud to count them as partners and friends in business and they are an example of how British Companies should treat customers !