The next day delivery worked really well and I was delighted to receive this product 2 days ago. Assembly took a good few hours, however the product looks good when assembled. The reason for the poor review is the product performance itself. It apparently heats 10 square metres but it is not very hot even if you are stood within 10 centimetres. It will probably work fine in the summer when it is warm anyway but the product is less effective than my old cheap plug in electric model.
As a UK manufacturer Chillchaser rely on distribution partners around the world to represent their products in a positive and timely manner. Heat-Outdoors epitomises the type of partner any supplier or customer would want to deal with. Well done ladies on keeping out refered customers happy and the efficient way you deal with any issues that occur from time to time. Keep up the good work.
MD Chillchaser Products.
I have been really impressed by the service from this company and also the quick delivery time. I bought the remote control 1.5kw shadow ultra low glare but even though it is a great little heater it is only suited in my opinion to a very sheltered undercover or indoor area as it doesn't pump out as much heat as I expected from reading the product information. Having now installed it (just this weekend) I now wish I had been advised to purchase the 2kw unit as we have to sit directly beneath the heater to really benefit from its heat output. But overall, I am pleased with the heater and I am very impressed with the quality so far. Just go for the 2kw as a minimum if you plan to use it outdoors.
Delivered on the day I requested, driver very helpful.
A little surprised at how many piece in the box, but when I got stuck in making it, went together really easily. (This is from a 49 blonde making it up on my own as a surprise for my husband! )
Looks great in my garden, will get a lot of use all year round
Well, it took 4 hours to put together with very misleading, unhelpful instructions! Would never have bought it if we had known you had to put together inch by inch! Also one panel scratched and rusty!!!! :(
I ordered 2 patio heaters from Heat Outdoors and the products were delivered as required. Before ordering I had a few questions and had to call them a couple of times for clarification. On both occasions they answered the phone directly and in a couple of rings, dealt with my questions satisfactorily and clarified that next day delivery was available. That was a good sign and it transpires that the courier company they use is equally good: I missed the first attempt at delivery and had to call their local office to see when the items would arrive; the guy I dealt with again answered the phone within a couple of rings at 7:45 am and went out of his way to find out from the driver an exact time.
The products I ordered were exactly what I wanted and as ordered.
I am very happy to recommend this company highly
Bought the Athena Flame heater from here last week, delivery arrived between the times it said it would. The box was a bit battered on arrival however most of the component parts were in their own boxes inside of the main one so most were ok apart from one of the side panels which were not protected very well in the box and one had a dent on it. I contacted Heat Outdoors who asked me to take a photo of the damage and they arranged for a new one to be sent out today which I have just received. Packaged very very well and arrived in tact. Apparently they have had issues with damage to parts of their products and were looking at changing the courier. Assembly wasn't too bad, instructions weren't great but I managed to work them out. Wheels are sent with the heater however there is no reference at all to these in the instructions. All in all very happy with the heater and the service I received following my damaged side panel.
The staff over the phone very very helpful and polite. Things could not have gone smoother. I would defiantly use them a gain and recommend to my family and friends.
I ordered it on Wednesday and received it the next day. I was expecting a couple of days before it arrived. The website was really easy to use and so was checkout. Have already recommended this company to some friends.
Used services for first time and were very satisfied.
Tracy who was looking after our order was excellent. We needed delivery to Poland, she organized everything for us, after we proceed payment, delivery was in Poland within 4 days.
I can recommend this company to everyone, I am sure they will be able to help you !!!
Excellent customer service and always a fast response to any questions I had. I would thoroughly recommend this company. When one of my packages was damaged during delivery, they were very apologetic and rectified the problem immediately by despatching a replacement within 24 hours.
Don't Hesiate!!! Steve was an amazing help in picking the right heater for our circumstances, as he really knows his stuff and picked us the most perfect heater in which we are all over the moon with!! There was nothing that he didn't know about it which was very impressive!!
Kevin in the Tech Department helped me with my second heater and the service and after sales were second to none!! I really feel happy and contented, especailly knowing that the after care was infact as good as the purchase, A M A Z I N G!!
Thank You Heat Outdoors Team!!
Courier delivered bang on time. Works well. Good heat. No assembly apart from attaching to pole. I had to put some extra "shims" to make the bracket fit the pole. It might be useful, and only cost a few pence to supply some extra strips of rubber to allow the bracket to adjust to smaller poles as I think the nominal sizing isn't quite right for my pole which seems to be about 32 mm.
The heater is just great.
It works perfect, and I reveived it with no delay.
The only thing I could wish better, was if the heater was like a bow, so that the heat would be distributed over a wider area.
Bought a patio heater and the assembly instructions were unclear, there are loads of leftover washers and things that weren't on the assembly instructions
Some of the holes in the metal components were too small to accept the bolts made for them this made construction very tricky indeed!
The heater was delivered promptly, no problem with that, but upon opening one of the two elements was found to be broken. I called Heat Outdoors straight away and was assured that a replacement element would be dispatched the same day. This duly arrived, but upon opening, this too was smashed! Another call to Heat Outdoors and they said they would dispatch yet another element. This time it turned up the next day and thank goodness was intact! However upon trying to fit it, I discovered that it wasn't at all straightforward as the unit needed taking to pieces and the ends of the cables were crimped rather than screwed connectors, requiring a special tool and new crimps to install it - a specialist operation. They should have known this and sent me a replacement unit or an engineer to fit the new element.
My Cyclops, 360 degree infra red heater arrived. Actually does as it was advertised, heats you not environment, lights up, fab trendy design and can use as drinks table. Already been showing off to few other friends.
Thanks to Heat Outdoors Co. quick no hassel delivery, excellent price and as live in Jersey no VAT issues.
Ordered a replacement glass tube for a patio heater that I had really been struggling to find - was so relieved to discover this site! My order from Heat Outdoors was dispatched immediately and delivered on time. Email confirmations kept me up to date. Overall, first class product and service!
Bought to replace worn out ones at my pub. These are much superior and look well worth the money. Quite heavy and well sealed against weather
Some issue with Interlink Express punching in my postcode wrong and not being able to find me but Heat Outdoors were quick to respond, sort it out with them and even refunded delivery costs without me asking because they pride themselves on next day delivery.
Good company, need improvement on Internet question section.
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