HeatandPlumb.com reviewed by

7 Reviews

Review by confirmed purchaser
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Stay Clear..!!!

After reading good reviews,
I ordered a basin monobloc tap, they sent a pair of taps!

I asked if they could sort the problem and call me back on my mobile as I was
on a job and couldn't access my email.
No call came, I got home to find an email stating that the tap I ordered was no longer available and asking for a date to collect the taps they had sent.
No apology!

I asked them to collect on Saturday, but they replied,
they don't do Saturdays!
They eventually collected the taps, but I had to email them for my refund.

Heat and plumb need to educate their warehouse staff on the difference between a monobloc tap and a pair of taps!
They also need a better customer service policy,
like apologising and maybe compensating.

Most companies value customers, not these guys!
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