HeatandPlumb.com reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Item smashed when arrived, no warning about pavement delivery

I thought I'd be okay ordering from this company given the reviews, but our experience was not great. We ordered a bath and accessories, and a toilet.

Firstly the toilet pan arrived but not the cistern, so we had to ring up and re-arrange delivery for that. It didn't arrive when they said it would (a week later) and I had to ring up again. We finally got it and I stored it upstairs, but stupidly I didn't check it (this was in the beginning of February). When the builder came to open it this week (mid-March) the cistern was smashed. I know it must have been smashed either during delivery or before it was even sent as I took it upstairs as soon as it was delivered into our spare room where it remained until the builder went to open the box as he's wanted to install it. Given the problems we've had with this company already I opted to order the cistern from another company to ensure we recieve it in time for our builder to finish work on the bathroom.

The bath was fine (a cleargreen bath - I would recommend), but what we were not warned about was the fact it was delivered on a pallet and was roadside delivery, meaning it was literally left on the street. As I was at home alone with a toddler, this was really difficult for me to sort otu and I literally had to call on a neighbour to help me. It would have been nice to have been warned about this so I could have arranged for someone else to be around to help bring the bath in.

Needless to say I won't be using them again.
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