Boat was 'shabbier' than I expected and the certificates aboard were out of date.
We have just spent an excellent week on the Broads; perfect weather, beautiful scenery and great service from Herbert Woods. We arrived after office hours on Friday evening and were given sound instruction so that we could handle our boat safely. The boat itself, Princess Light 1 was a little dated, but we booked at the last minute and the images on the website prepared us for that. It was however, spotlessly clean and had everything that we needed for the week. Handover of the boat when we returned to Herbert Woods at the end of the week could not have been easier. Staff were friendly and courteous. We would certainly use Herbert Woods again, but would book earlier and go for a newer boat.
We hired a boat for a friends stag. The deposit was hefty but this was returned in full at the end. We were checked in quickly by the reception desk and shown our boat on time. The only hold up was the man who comes around to do the brief training exercise as we waited almost an hour for this. Other than that the boat was clean and we had no issues on the water. Very enjoyable weekend and will definitely use Herbert Woods again in the future.
recently rented the gliding light 2 from this company and on first impressions i was blown away.but shortly after the excitement of getting underway we started to find issues with the interior of the boat. the floor smelt the door handles were very loose and even worse then that when it rained the window above the main area leaked onto the floor and sofa(passable reason for the smell) there was small rips in some of the leather and in general the boat should have been better kept considering the amount of money it costs for what is really only 3.5days on a boat.in short look around because altho the reception and out side look is very nice on closer inspection the boat wasn't looked after
Found the place nice and easily. Was quick and easy sign in with friendly staff. Then shown to our boat, then allowed time to get all our stuff sorted and then shown all around the boat and how to use it etc by yet more really friendly staff. Was underway by ourselves very quickly after being made to feel comfortable controlling the boat. Travelled down to Great Yarmouth Yacht Station and back again the next day. Easy return and helpful staff assisted with bringing the boat back in. Unloaded and returned all paperwork with ease and effecency. All staff are really friendly and helpful. Everything was to a high standard of cleanliness and comfort which was alot better than i expected. Highly recommend. Great value for money and Fantastic experience. Will hopefully be returning very soon.
We spent the June half term week on Royale Light (one of H Woods Elite Class boats) and we had fantastic fun. Neither my husband or I had ever done a boating holiday before and so we set off with some trepidation. However, all the instruction we got on how to use the boat was excellent, the boat itself was lovely with every facility imaginable and in beautiful condition. When we picked the boat up, it was so clean and H Woods had left us a little welcome pack which was a lovely touch. We spent four and a half days sailing up and down on the Broads. We found some lovely pubs, had some lovely walks and, on the day it was raining, spent the day inside the boat playing games, eating too much and watching telly - perfect. The kids absolutely loved it. I would recommend this holiday to anybody and we will definitely do it again. The only thing to watch out for (which is nothing to do with Herbert Woods) is the mooring. Get in early to avoid disappointment - the popular moorings (near the pubs) get really busy quite early in the day so you have to time things right if you want to go on a particular walk or go to a particular pub for lunch. Also, some of the nature walk moorings are very popular. Overall - I give five stars - excellent short break!
Friendly, professional and nothing was too much trouble. We arrived 15 minutes before the boatyard closed on a Saturday evening in pouring rain and the Herbert Woods staff were still waiting for us, ready to give up a bit of their Saturday evening to supply us with our equipment, boat and first-timers' tutorial. Really impressed and will definitely be back!
The boat Starlight 3, was from the Elite range - but not so Elite.
Leaking sink, one toilet didn't work properly, hot tap in bathroom 2 not working plus other minor issues.
Woodwork needed a refurb/revarnish in cabin, upholstery not so clean.
However staff at the site really, really brilliant people all the way.
Have not decided whether I would hire a boat from this company again.
"Great stuff,..good old fashioned customer service,...we loved it,from booking in,..to booking out,...we will return,..and we have suggested it to our friends,who have taken a keen,interest,,...I cant think of a remark to make against our lovely,break,...a pat on the back,for all the staff,who we came into contact with,......!"
We are always made to feel so welcome, the boats are clean, well equipped and there is a boat suitable for every need. From check-in to check-out, nothing is too much trouble, we have been going back for ten years and really look forward to our next visit.
We enjoyed our week on the northern Broads very much , in spite of some atrocious weather. The reception was friendly and efficient, and the boat was fine, though it would have been helpful to have had fuel, water and effluent tank gauges. Our main problem was the inadequacy of the handover instruction. We were taken through the main points very quickly, and then had a trial run down the river from the boatyard and back. We quickly learnt the technique of steering in a straight line, but that was about it as far as practical instruction was concerned. For the last part of the return trip, the instructor took over the steering and mooring while we completed the paperwork. It was only when we came to moor ourselves on the first night in a torrential downpour and howling gale that we realised that we had had no hands on instruction in mooring techniques. Luckily, we were rescued then and on the second night by other boaters, but worries about our mooring abilities cast a stressful shadow over the first two days of the holiday. Eventually, we discovered that the key section of the skipper's manual was, surprisingly, the one on turning the boat in a narrow channel. After that all was well - approach slowly against the current, tie up bow first, and then - crucially and counter-intuitively - bring the stern in by turning the wheel hard over away from the shore and putting the engine into forward. Life would have been so much more pleasant if all that had been explained fully during handover, and we had been allowed a couple of practices before setting off on our own. It would also have been helpful if the skipper's manual had been available to read online before collecting the boat.
With that reservation, we sere very happy with the service provided by Herbert Woods, and would certainly consider using therm again for a future holiday on the Broads.
From the moment we arrived at Broads Haven we were impressed by the friendliness and efficiency of all Herbert Woods staff. Our boat, Swan Light, was spacious, clean, well equipped and met all our expectations, the handover was also informative. This was our eighth boating holiday on the broads, but our first with Herbert Woods, who on this experience are much more customer orientated than other boatyards, for example the informative skipper's manual and broads map which was provided free of charge. The holiday itself was a delight and even a fault with a toilet was attended to quickly and efficiently by Bill, your call-out engineer. Overall we were very impressed with the whole service provided.
Herbert's boat yard was clean and tidy and all the staff was helpful on arrival, they looked after our bags prior to taking over the boat.
Crusading light 1 was our boat, it was old and a bit scruffy inside but it never let us down during our week and was full of everything you could want. And only after seeing what you get up to on the water do you then realise that an old boat fits the bill just right.
Overall it was excellent and I am looking forward to going again.
The only negative was the Internet you are required to pay for £6 for 90 minutes or £10 for 24hours. In this day and age Internet should be a free service at the boat yard At least.
Royale light was fine, but the amount of snags was out of proportion . Starting at the stern,the rear door was extremely difficult to open and close. The door itself looks out of place on such a white boat,and actually looks cheap.Inside the rear cabin ensuite there is no drain in the floor,so water collects in the lowest point in the floor. The positioning of the sink could only be designed by a purblind idiot,how are you supposed to wash your face when the sink is under a shelf! The door to the bathroom was warped,or the frame was and was almost impossible to close with any lack of considerable force. The rest of the boat was what I would expect of a boat at this price. Nice holiday let down by the rear cabin,on which the whole crew(all experienced sailors) totally agreed upon.
This holiday was OK, I'm glad I went but would not repeat it. We were a party of 6 adults and the living accomadation did not really cater for that. But the room on the boat was no more than I expected, its a floating caravan. The big down side for us was the stench of the toilet facilities, maybe because no one else has mentioned this we were unlucky and should have reported this, but at times it was unbearable. It was not dirty facilities but just very smelly. The boat was clean and the actual toilets were clean. I must congratulate the staff who were very nice and polite at all times.
Great boat, lovely holiday. Herbert Woods staff were very helpful and efficient, both the admin team and the boat staff. A very nice gesture was the welcome bag with goodies to start our holiday with. Several essentials were also on the boat as an aded bonus, loo roll, matches, tea towels.
I would highly recommend Herbert Woods, far better than the boatyard we had used on our last Broads holiday.
A big thank you to Herbert Woods for an amazing holiday. Our boat, the Royale Light was a floating hotel. Fabulous! It was luxurious, well equipped and spacious. Easy to drive and smooth. It was very well cleaned when we arrived and we had a helpful man to show us how everything worked so felt confident from the start. Staff on reception were very helpful. The boatyard was clean and looked lovely. Everything went well and we really enjoyed our time on the broads. We did have to call out when the television had no reception, they came immediately with another aerial, it seems the old technology , ie the manual aerial works better than the new one ! Arriving back all the staff were ready to work, what a good operation. Thank you for making our holiday seamless.
This was our first time on the norfolk broads and it won't be the last. We hired supreme light, and couldn't fault it. If I were to change anything at all it would be a simple improvement of placing a mirror to enable me to see when hair drying, the only eye level mirrors were in the bathroom. The weather was very kind to us therefore enabled us to steer from top deck, catching the rays and getting better views.... Dual steering...highly recommended.
We travelled as far as beccles a lovely place, another favourite was ranworth, free mooring, with all amenities and lovely walks. It was great having the choice to moor up in a commercial mooring, pubs,shops etc or mooring up in the wilderness, no hassle were ever we chose. What struck us: was just how friendly other people were towards helping mooring if needed telling us great places to visit etc.
However we did comment to each other that we wouldn't of liked being on supreme light with others, although it accommodates 6 people we found that two of us made our boat and holiday more comfortable. We we always hire a boat with ample space.
Herbert Woods were very kind and informative so no worries there, a highly recommended holiday thank you
We have just returned from a boating holiday on the Broads and can honestly say that the organisation at Herbert Woods was extremely efficient due to the professionalism of the friendly staff.From the initial check in , pre-departure briefing , demonstration to our return and check-out , our needs were perfectly addressed and we recommend this company to first-timers and seasoned boaters alike.
Right from our arrival the staff were very friendly and helpful and our cottage was amazing with all mod-cons! There was lots of information inside for things to do and local walks etc., The cottage was right on the riverside and very peaceful, we hired a day-boat and went to several places on the river, it was great and very relaxing, just what we needed - thank you Herbert Woods!
My wife booked a week on the broads for my 60th birthday which was a lot of money. She booked for 1st Feb i know we did realise it would be cold but did not expect what we got. The staff were great they were very very helpful and could not do enough for you. The weather we had was very very cold and whatever we did we could not keep warm. The problem was that you could not drive the boat from the inside as the windows were steamed up all the time. It would have been good if there was some form of heater to keep the windscreen clear. So the boat had to be driven from on top and in sub zero temperatures with rain,hail,snow and high winds thats not the best place to be. The heater was a waste of time it never got the boat even anywhere near warm it made so much noise that you could not sleep with it on and if you left it running all night which you needed to it would run the batteries flat. The other thing was that the heater used the diesel from the tank and it used as much fuel as it did to drive the boat about. I have a large caravan with a gas heater with under floor hot air pipes this only costs a fraction of the boat heater. When you had the heater on at night the boat reeked of fuel and there was so much condensation it would drip from everywhere so you had to sleep under the covers and by the morning everything was soaking wet. We had one warm day out of five we had booked for the week but we were so cold that we went home two days early. I got home and went to bed i was very ill because of the cold it was four days before i felt well enough to get up. I had a problem with my kidneys going to the loo all the time and through the night which i have not had a problem before the trip. It is now june and i am still having problems and have been to the hospital several times for tests. I know everyone told us it was going to be cold but the least you expect is that you would be able to drive the boat in the warm if you need to. Its no good saying you should have gone in the summer as my birthday is in February.We thought it would be a great adventure but there is a lot more i could write but you don't need me to waffle on too much more. We did contact the boat yard about the holiday but nobody seemed to bothered they said you knew it would be cold. They did offer us a 5% discount off another holiday but this one has put me off boats forever.
We had 2 boats for a long weekend and shared with our family,it was to celebrate our 50th anniversary,we were able to take it in turns leading and we had a wonderful time.
We did have problems with both boats,ours had a blockage in the shower tray,and the other boat were having trouble getting the roof up and down,we called the yard and arranged for the mechanics to meet us,and they managed to sought everything out we were delayed for about 2 hours and it did not spoil the holiday.
It was lovely having our own toilet and bathroom on the boat as there were 3 in total as the were both big boats.
It was great and we were able to introduce our friend visiting from NZ to some of the wonders of our lovely natural world in Norfolk where we live. Some of the strange attitudes of other boat users - speeding along with little or no regard for safeguarding nature, conservation or indeed fellow human beings, sadly this was a downside but no fault of the company.
The boat was fine and on our last morning our engine battery failed but as the sun shone and we were moored in an idyllic split it was no hardship and the company response was excellent.
What could have been improved ? Only two things probably - the pre holiday info about the boat seemed minimal (e.g. need to pre book microwave and need for low voltage hairdryer). The pre departure handover/instruction was a bit minimal too and we needed to check several things before signing agreeing to it all on a list. No rope skills shared and more emphasis should be given to the quality of info in 'skipper's handbook.
We would go again with this company.
The accommodation was comfortable, clean, spacious and fully equipped for 9 people. Despite being located in a busy boatyard it was peaceful and private with a lovely view over the marsh. We were well located for attractions roundabout but could easily spend the day 'at home' if we chose.
Whilst I looked for somewhere decent my main criteria was to find somewhere with walk in shower and ground floor accommodation as I am partially disabled. This site delivered in spades and also had ramp access rather than steps.
The local shop and Lathams had everything between them and the members of staff we met were friendly and helpful.
If circumstances permit we would come again and would recommend it to friends.
Also, full marks to the Bridge Inn at Acle - excellent food, plenty of it and all served up by very friendly, helpful staff.
Our nitpicks were:
Poor lighting and pillows in the bedrooms - not possible to read in bed.
No washing machine provided nor was there a laundry on site. We were only there for a week but any longer and it would have been appreciated.
My brother and brother-in-law took one look inside the pub at the entrance to the site and immediately went elsewhere for a pint! It did not do the site any favours.
I took my 95 year old mother in April 2013. The cottage was perfect for a person with disabilities, ie ramped access, spacious one-level accommodation and en-suite facilities. We thoroughly enjoyed our holiday, very relaxing and ideal location for exploring other Broads villages.
The reception and handover at the boatyard was excellent and the boat was clean and ready to go at the appointed time (2pm for the"Elite" boats). Mechanically the boat was faultless and didn't use a drop of oil over the week. All the electrical equipment worked properly and even the tv reception was mostly good.
This boat is of the sliding roof type, having a large moveable panel on each side. Our week was pretty windy and we found the draught around these panels so bad that we had to stuff the gaps with towels to let the heat build up in the saloon. The gap between the panel and the draught proofing was, in some places wider than my adult male thumb, so it just appears to have been badly fitted. I should say that once we stopped the draughts the warm air heating was very effective. Over the week, including use of quite a lot of heating, we used 56 litres of diesel cruising about 6-7 hours most days.Seems ok to me, but I did think a charge of £ 1.40 per litre is a bit steep for red diesel which I understand has much lower tax than road diesel.
All in all, a very pleasant experience with Herbert Woods.
I would recomend this holiday to anyone who likes water but in a peaceful friendly setting. Herbert Woods did us proud no fuss no worries just one of the best holidays I have ever had
We found all staff helpfull and were a credit to the company as my husband has a serious lung condition your staff were very considerate and made sure all equipment was working and helped me to load the boat from and to the car l cannot thank them enough they made our holiday most enjoyable and we will certainly recommend herbert woods to friends and family also we found the boat clean and well equipt
This was our first encounter of boating on the Broads and we had a ball! This was our present to aunty and uncle for their 50th wedding anniversary and we could not of given a better present for them to remember.
The only downside was we felt the cruiser was a little tired, we would have liked something more up to date. When we go again, which we certainly will, we will look carefully at all boats available for comfort and especially the heating system necessary for the cold evenings and nights.
We picked up our boat in a cold spell, but we werent worried as we have a motor home and we have camped in mid winter many times. But unlike our old camper the boat dident have have double glazing! The heater in the boat was not very efficent, was also very noisy, and could not be used at night!
The main cabin had holes big enough to put my fingers through, all along where the canopy was meant to fix to the windscreen, Another window fitted so badly the wind rattled the glass for the whole time we were on the boat (which wasen't long)
After the first night, we returned to the boat yard and I drove home (we live in Norfolk) and got extra duvetts pillows etc as we had only been issued with one duvett.! Spent the rest of the second day stuffing newspaper into as many of the gaps/holes as we could but were just as cold the second night .
We decided to cut our losses and go home ,when packing , my husband left a clock on the boat, he rang the boat yard, on two consecutive days to see if they had found it . Eventully was forced to drive to the boat yard and retrieved it himself.
The lesson we learnt from this was don't holiday with Herbert Woods
Lovely clean boat, competitively priced. Reception staff very good, young gentleman with glasses, very polite and helpful. Could have done with one more member of staff doing the boat demos, but it was low season so can't complain. Will defo be booking though herbert again!
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