HeritageOfScotland.com reviews

HeritageOfScotland.com reviews

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7.8
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Bad, bad customer service.

I bought a Braemar kilt jacket. It arrived but was the wring size, the sleeves were too short. This was due to an incorrect measure guide. When I tried to have it exchanged for a kilt jacket the right size they wouldn't do it. They wouldn't give an inch to help me and now I have a kilt jacket worth over £20 hanging in my wardrobe for no use at all. I am still so disappointed and the whole thing just makes me sad and feeling befooled.

This was the second time a thing like this had happened dealing with Heritage of Scotland.

The first time was when I ordered a casual polyviscose kilt. It was supposed to be of 24" drop but was shorter. Sadly, I wasn't helped this time either.
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Everything it pormised to be - and more.

While perhaps a little nervous at ordering online - sight unseen, I have to say that the experience was a painless one. From order to delivery, the promise matched the expectation. Thoroughly recommend HoS.
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Overwhelming!

I had expectations about the quality of my new kilt, but from the time I first saw it to the time I put it on. My expectations paled in comparison to the outstanding craftsmanship and look and feel of this kilt. The hardest part now is waiting. I ordered the wrong size, but they were quick in responding back to me and very helpful in doing an exchange for me. These first kilts are not going to be last that I get from here, my son is already waiting for his now too!!
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fantastic service and products

we recently ordered 2 kilt outfits-one boys and one mans and they are lovely.the quality is amazing and the customer service is fantastic.they arrived within a week of ordering and well packaged too.i also ordered another kilt and messed up on the ordering(as im useless with technology!lol)and somehow managed to order 2 of the same kilts so i contacted HoS and everything was sorted very quickly and without question.i have recommended HoS to all my family and friends-keep up the good work folks.
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Excellent service - delivery right in time and product is perfect.

Excellent service - delivery right in time and product is perfect.
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Lengthy delays, wrong product sent, no refund provided

Simply put, there are far better Scottish merchandise suppliers out there as I found to my disappointment when I'd already purchased from Heritage of Scotland. I was after a very simple pair of kilt extenders. They took almost four weeks to reach me (via international post) - well over the maximum time HoS advertises on their website - and when they arrived they were not the size I had ordered. I raised my concerns several times via email with HoS management who denied that the delay was their fault or that they'd misadvertised their maximum delivery time estimate, and, more concerningly, didn't even bother to respond to my complaint that the product received was actually the wrong size. So after four weeks I had wasted my money - no refund - and had to pay for a second pair of extenders. I found another supplier for them at fully one quarter of the cost who posted exactly what I was after, taking 10 days from order to receipt (UK to Australia). Never again will I give HoS my business and I sincerely hope you look elsewhere too.
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More than satisfied.

Very happy with the kilts. Also with the service. Will definately shop here again and again. Great quality. ALBA GU BRATH!
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As promised. On time, and good follow up.

I love my Kilts. They were a great deal, and I cant wait to get the next ones I want. I get great comments, and the comfort is awesome. Nothing like a total climate control around the downtown.....
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Tremendous quality!

Whenever I see "casual kilts" advertised, I tend to be very skeptical. The fabric quality is generally thin, or the kilt construction is poor.

This is *not* the case with Heritage of Scotland's casual kilt line! Granted, they are not traditional wool garments, but they are solid. The pleat work is solid, the fit is spot-on, and the casual kilts I received are going to become a long-standing part of my existing collection; I'm up to 6 now, and I believe as I need to replace other kilts, Heritage of Scotland will be my first stop every time. Cheers, my friends, you are truly doing it right!
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Brilliant

My first kilt was bought from one of their shops on the Royal Mile and was very happy with the quality.
Since then I have purchased a further five kilts from them and also some accessories. The quality and service has always been brilliant.
A couple of the kilts do have slightly different sizes only by a small amount but this is not really an issue as the straps do allow for movement.
I have recommended HOS to lots of people and will continue to shop with them.
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Flawless

Working in an Irish Pub on St Patricks Day in America, I thought a kilt would be a great idea. After looking online at other sites, I was eventually directed to Heritage of Scotland. The process of buying a kilt package seemed daunting, but the company's website made it seem so easy. With a diverse selection, plentiful images and helpful resources (including the all important measuring and sizing), I was able to build my own package and extra accessories, and take advantage of the many special offers that company runs regularly.

The biggest surprise was yet to come. My total purchases qualified me for free shipping, which considering was going to be transatlantic, could add up. I ordered on January 27th, to give me a good number of weeks before St Patrick's Day. I cannot begin to tell you how thrilled I was when my order was delivered to my doorstop on January 31st...almost quicker than me flying to Scotland, browsing the shops and then flying home! I had purchase what I expected to be a so-so kilt of tablecloth quality. What I got was truly wonderful, a stylish, gorgeous, heavy duty kilt, etc. Man, it was hard to wait until St Patrick's, for it's public debut. Suffice to say, it was a hit, and I can say that bartending in a kilt is awesome luxury (and yes, I also purchased tartan boxers...can't be giving all my secrets to the customers)
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Kilts <3

I did my purchase years ago but my kilta are still in a very good condition. Love it!
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Outstanding products and service

I have ordered from both the website and the eBay store. The few times there have been errors (my fault, not theirs), the turnaround on the exchange was as fast as the US and Royal Mail could manage. I cannot reccommend Heather and her staff highly enough for any Scottish Highland attire needs. I hope to visit their actual store in Scotland one day!
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fast friendly service

I wanted my kilt in time for a Proclaimers gig. The kilt was perfect and arrived in time thank you
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Perfect, all the way around!

The sizing differences between the States and Scotland are significant but Heritage helped me not only figure it all out and get my correct size kilt but they made sure that I had it in time for my event and my account was NEVER messed up. Every order we have placed has been accurate and FAST. I even called them once and (aside from learning the time difference) they were wonderful and pleasant. We love them and their products for ALL our needs and events! Thank you Heritage of Scotland!!
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Review by confirmed purchaser

Outstanding products, great customer service.

Craftsmanship at its best. Everyone of my kilts are perfect.
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Review by confirmed purchaser

Belt up in NZ

Great service to overseas customers. Buckle looks stunning with McPherson badge. Thanks.
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Very satisfied!

I am very satisfied with the items purchased. The service is very good too, plus the very fast delivery. 5 star!
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Review by confirmed purchaser

Fast and accurate service made it a great experience.

It was a pleasure ordering A scarf and men's ties in my clan colors.

HeritageOfScotland.com Details

About this company

We are a network of Kilt shops located in Edinburgh, Scotland. We stock over 1500 ready made wool kilts as well as thousands of scottish souvenirs. Free Worldwide Shipping.

Visit HeritageOfScotland.com

Contact information

Call us on: 01592 262 464
We live here: 459-461 Lawnmarket
eh1 2nt Edinburgh
United Kingdom

Category

HeritageOfScotland.com is ranked 70 out of 90 in the category Fashion Accessories

HeritageOfScotland.com is ranked 29 out of 29 in the category Children's Wear

HeritageOfScotland.com is ranked 66 out of 94 in the category Ladies wear

HeritageOfScotland.com is ranked 66 out of 97 in the category

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