Everything about my purchase was excellent, from the online experience to the customer service. I made a mistake in my order by accidentally choosing two different finishes. They noticed this and instead of just shipping the order asked me if I knew about the finishes. The order was then corrected and shipped. It arrived much faster than I would have expected, especially since it had to come to the United States. It is a pleasure doing business with Heritage Of Scotland and I will continue to do so in the future..