Lengthy delays, wrong product sent, no refund provided
Simply put, there are far better Scottish merchandise suppliers out there as I found to my disappointment when I'd already purchased from Heritage of Scotland. I was after a very simple pair of kilt extenders. They took almost four weeks to reach me (via international post) - well over the maximum time HoS advertises on their website - and when they arrived they were not the size I had ordered. I raised my concerns several times via email with HoS management who denied that the delay was their fault or that they'd misadvertised their maximum delivery time estimate, and, more concerningly, didn't even bother to respond to my complaint that the product received was actually the wrong size. So after four weeks I had wasted my money - no refund - and had to pay for a second pair of extenders. I found another supplier for them at fully one quarter of the cost who posted exactly what I was after, taking 10 days from order to receipt (UK to Australia). Never again will I give HoS my business and I sincerely hope you look elsewhere too.