Hermes Europe reviewed by

Chatham, GB

18 Reviews

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Very disappointing day!

My partner brought me a pair of shoes from "New Look" on the 11/06/2012. He had also paid EXTRA for next day delivery! I was very excited, so we both decided to stay in and wait for them. They were due to arrive between 7am and 5pm today (12/06/2012). I checked the "Hermes: Parcel Tracking" only to find that at
"12/06/2012 16:27 Courier to Re-attempt "
I went straight to the letter box and no card had been left. We got on to the phone to New Look and they told us we had missed the courier, but how could we? We have been in all day!! I New Look wont even refund us delivery charge as we are supposedly the ones at fault.
I am very angry and appalled at the way we have been treated and I hope never to do business with these couriers again once I finally receive my shoes!
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