Non-delivery and inhuman lack of intelligence
I have had two online deliveries where Hermes were the courier the website chose to use (mandmdirect.com and amazon.co.uk). In my first delivery, I ordered £100 of clothing items. A few days after my order I decided to go out to the chip shop and as I exited my house I was surprised to find a bag in a puddle outside. There was no notification that the delivery had been attempted and the tracking information online stated that it had been "Delivered to secure location", which apparently means next to a main road and public footpath. Thankfully I saw it before anyone took it, however I was shocked that someone would leave such valuable content outside! For my second order from Amazon, I ordered two books. I didn't even know Amazon used Hermes as all my previous orders had been delivered by Royal Mail. About a week after placing the order I decided to check on Amazon to see its status, and I was shocked again to see that the tracking information said it had been "Delivered to secure location" several days ago! Of course, nothing was posted through the letterbox and there was nothing outside my door. I contacted Amazon and they have arranged to redeliver the items for free, but this time using Royal Mail. I cannot comprehend why any business would choose this courier when all I can find is 1-star reviews about non-delivery!