Hermes Europe reviews

Hermes Europe reviews

Very low
1.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
191 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

One (and final) attempt made when someone was in?

Had one drop-card left when someone was in the house, no contact details, dropcard number didn't register as valid with their website tracking and Contact Us option refers you back to retailer. Groupon then took a week to get back to me by which time the goods had been returned and I cannot now get them. Am complaining to Groupon also!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

so so - surprise surprise

"19/02/2014 9:00 Courier Received "

9:35 - I'm on my laptop tracking it
9:40 - start thinking how to write a review on this since this company has many negative reviews,I started freaking out
10:10 - finally writing
few minutes ago my door bell rang and theres and old lady looking for me holding my parcel. if she wasn't with the phone-like think asking for my signature id probably think she was the one whom the parcel man left my parcel with. (with a small hole enough to see whats inside) well, I was grateful that i did really received my thing.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Out for delivery twice and one for 24hrs

17/02/2014 09:01 Out For Delivery
17/02/2014 04:12 Out For Delivery
15/02/2014 10:24 Courier to Re-attempt
15/02/2014 04:24 Out For Delivery
14/02/2014 21:27 Processed at Depot
14/02/2014 21:13 Receipt at Depot
13/02/2014 22:11 Hub Trailer Via Sorter
13/02/2014 06:06 Order Generated

When it's on Saturday, the driver just lied and will not go out for delivery and make it until monday, However, mine has been so called out for delivery for 24hours until now, haven't seen any parcels!!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lied about delivery, Hermes driver stole my laptop

I ordered a Chromebook from Amazon and was notified that it would be delivered by Hermes Europe.

Over the next couple of days I watched the tracking occasionally move on to the next step of the process, until a Saturday where it changed to 'Out for delivery'. Shortly after it changed to 'Delivered to Shed'.

Now this was a bit of a surprise to me, as I had been in all afternoon and we hadn't heard anyone or received a card through the door.

I went out and checked the shed - unless the delivery person had a lockpicking set there was no way it was left in the shed - it's secured by two large padlocks.

I scoured the shed, it's surroundings and the garden. No sign of a package or laptop. Checked with the neighbours and no joy there either.

Eventually got a refund from Amazon, they state the parcel is 'lost' - as it's marked as delivered you can only reasonably assume that the person trusted to deliver the laptop has stolen it.

I will avoid buying other expensive items from Amazon - it's easier and safer to click-and-collect from PC World (which I eventually did in this case).

I know you hear a lot of bad experiences with couriers, but my experience with Hermes has been appalling - they won't talk to the customer directly and their staff appear to be thieves. Avoid!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrible!

This is the status of my parcel so far:

Date Time Status
11/02/2014 09:40 Hub Trailer Via Sorter
05/02/2014 21:09 Order Generated

How does it take them so long to sort parcels? No other courier is this slow. Even [Exteral link] second class post is faster than this. I wonder why companies use this to send parcels? With such a bad service they should go out of business. Also they leave parcels outside the door and sign for them themselves. Extremely dodgy!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Guess what? Didn't deliver

As it seems is so common with these guys, they're tracking system says "delivery attempt unsuccessful" which hey guess what is a lie as somebody was in all day and they never showed. Extraordinary that they can get away with lying. I didn't book them - some shoes I ordered are sadly with them. Who knows where.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My delivery was on time and the courier very polite

Having read so many negative reviews I was rather apprehensive when I learnt that Hermes-Europe were the courier company assigned to delivering the goods I had ordered. I agree with some reviewers on this site that much depends upon where you live, who the individual courier is and what their commitment is. My parcel was handed to the courier this morning and an extremely polite gentleman rang my doorbell and delivered the parcel early this evening. I live in London and there has been a tube strike today so traffic jams were abundant. I personally cannot fault the service I received and am grateful to have had such a positive experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivered to the garage at 17.21!!!!!!!

I don't live in the garage!!! I live in the house. I know exactly where I was at the time. I was in the kitchen which looks out onto the yard and the gates where the door bell is situated. Admittedly I had got the blind down but the security light came on. I assumed it was a bird late to bed or a bat. Just decided to check tracking for my order from Lakeland......delivered to garage. I don't know what it is with this Hermes delivery woman but she will not deliver to the house after 5pm.
....and again. I really will have to move into the garage if I want my parcels......
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Surprisingly good service

I ordered a handbag from Urban Outfitters, but after finding out that Hermes offer the delivery service I became a little worried. However they were extremely swift in their service, as I received my package within 2 days of ordering. Overall I'm very happy, but I do hope this isn't a one-off.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hermes don't make delivery easy, they DON'T DELIVER!!

Checked tracking this morning as was waiting on a parcel from Studio. Hermes tracking said courier received parcel at 10.30am. Great i thought, will get parcel today, so cancelled my plans and waited in. And waited, and waited. Checked tracking again at 16.30 and it states: 16.07 Signature from Customer.

Well whoever signed for it, it certainly was NOT ME!!! Absolute cowboys, have had trouble with this outfit before.

Unfortunately, customer service at Studio were not much better. Girl on the phone actually told me that 'sometimes the couriers sign for the customer and you might still get it, it might still be in transit'. I DESPAIR!! Surely a signature is required from the actual CUSTOMER as proof of delivery. If the couriers can just sign it off then this must leave the whole system open to serious abuse.

If the parcel, by some miracle, still turns up here it will be refused. Studio are just about to be told that i will not buy from them if its Hermes thats delivering.

JOKERS!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

if minus a star were available; I would have awarded that

Having had previous invariably bad experience with this company to the point I would never order anything which was likely to be carried by these people again; my heart sank when a recent delivery said it was coming out with My Hermes as opposed to [External Link] as stated on their website. I knew I was in for a nightmare week. Sure enough - first delivery date scheduled came and went with only a reference to the item being at Hermes hub. First thing yesterday delivery stated it was 'out for delivery' so I made arrangements to be near home in the smallest of possibility that this time the item would be delivered; no squeak of a doorbell yesterday but during the day the message mysteriously changed from being out for delivery to being with the courier - all totally arbitrary and random. No attempt at delivery all day yesterday; I was in and would have heard, checked tracker last night and was informed that delivery had been attempted and they'd re-try tomorrow! So second day in waiting today - its not 4.00 pm and not a squeak. Just wondering how much in fool's paradise I am living in and what is the chance that this delivery will ever make it - not hopeful. Grrrrr!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

THE biggest bunch of delivery jokers in the UK. How they are in business I will never understand.

The last 3 items I have been unfortunate enough to have had attempted to be delivered by this bunch of shysters have been 'lost in transit'. They also coincidentally happened to be quite high value items that had their values stated on them due to customs laws. Similar items delivered with Royal Mail, for example, arrive just fine...
Not good enough. Reported them to trading standards today.
From my own experience and reading online about the amount of complaints about them and parcels getting 'lost in transit', it can surely only be surmised they either have a workforce of thieves operating in their midst and/or their entire sorting/delivery workforce are clinically blind and our parcels just fall off the conveyors and they kick them around all day wondering why there are so many things tripping them up on the floor.
Any company operating parcel/item tracking of any description in a distribution centre environment knows where the buck stops on the bar/QR code scans route. Someone knows at what stage these items are mysteriously going missing. Where's the investigation into that please?

No customer service department to speak of. Their phone lines send you to their useless website. Their departments send you back and forth if you ever actually manage to get to speak to someone.
Don't waste your time, effort or money and steer as far clear of these chumps as you possibly can.

Head office reception number: 0844 5437001, unbelievably with an actual real person on the end.

Be my guest and knock yourself out trying to get anywhere with them.

If info@hermes-europe actually read this, you have some serious issues within your company that you really should be seeking to rectify. You're 'service' and company is quite clearly, beyond a joke.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Sorry I missed you - I don't think so!!!!

A card from Hermes throughout the letterbox saying Sorry I missed you This is my first delivery. However on the card no tracking number, no name or phone number to contact. Same again next day and the next. Package now returned to sender. no idea what it was no contact number from Hermes to sort this out? Website does not allow contact. they say contact sender but who was it? No idea. Hermes service very unprofessional, unstructured and unhelpful.
Ever thought of being a Hermes Self Employed Courier !!!! obviously no training required.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

perhaps I'm lucky

After message from Asda this morning stating item despatched with tracking link to Hermes. After reading reviews, nearly all 1star my heart sank. However, speak as I find, 2 and a half hours later I opened the door to pleasant driver with my order. Only ordered on monday with ETA of 30th Jan to Feb 3rd. My sympathies go out to you who have had dreadful problems but I can't find fault.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lousy, useless service. Avoid at all costs.

I placed an order for a shirt at Urban Outfitters - which as some people might be aware, isn't the cheapest of retail stores. It was dispatched on the 20th January, but at the end of the week when it still hadn't been delivered, I wondered if something was up so checked their 'Tracking', to which I got 'Not delivered - Address Query'.

I emailed Urban Outfitters to find out the problem. Turns out they, for whatever reason, couldn't deliver to my address and the parcel was returned to sender. I was given no explanation for why this was, and was only offered a refund.

What does 'Address Query' mean? Anyone care to enlighten me about this? I double-checked the address and postcode on my order details. There was no way I could've missed the delivery either. So what on earth does this mean? Was it a genuine mistake or could the courier simply not be bothered to deliver to my area? (I live in a rural part of Wales which is considerably 'out of the way', but that's no excuse!)

I was horrified to see a substantial amount of complaints about Hermes online, stories about lost parcels, rude delivery people, damaged goods and misleading tracking information. I was additionally appalled at how Urban Outfitters didn't seem bothered at sorting the issue and is just brushing me off with a refund if they can't re-ship the item. I shall not be using them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Total waste of time wouldnt give them 1 STAR

Order two items on 16 Jan one in depot and ready for driver to sign for delivery at 4.36 am 21 Jan other 7mins later the later one my daughter in law signed for @ 10.36am the other which was ready first is suppose to be still sat waiting for driver to sigh for I'm absolutely discussed and fumming with the company no wonder you can't get to speak to anyone or get a number .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

disgusting!!

Time and time again no delivery postcode error when they will not speak to you. Then when the suppliers speak to them item gets delivered in appalling state. Just when you think yodel are the worst ever, your rude disgusting people and the day you go into administration will be the day I have a big smile on my face. Which will be in 2014 thats 4 sure. % of your drivers are theives call centre staff are appalling, well nothing to say about management as not being able to discuss the problem says it all. You dont deserve to be trading😠
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

How are they still in business?

A parcel was due to be delivered DAYS ago... The 'tracking information' has not been updated for four days. It is 'in transit' - not even out for delivery. And they have not answered my emails to try and find out whether this parcel has been lost (more likely stolen) in transit. So how can customers feel secure when it takes even vendors DAYS to get a response from them, when something is already late.

Hermes: go bust. You deserve to. You are useless.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rubbish

I have had several deliveries from Hermes in the recent past, none of which has gone to plan.
This time I kept records and am so fed up I am bothering to do this.

Order goods from an eBay seller 7/1/14
Seller despatched goods via Hermes 9/1/14 (shame on you seller, 2 days!)
Hermes threw package over the fence and left it in the rain on 20/1/14.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hermes-europe.co.uk who!!!!!!

I am so fed up sitting waiting for my order that i have already paid for to be delivered!
every day since the 13th january i receive sms messages telling me parcel is out for delivery over a week on still no parcel to be had, i have emailed the company i purchased my order from to see if they can help, the courier is not doing the job he is paid to do as when i go on line to tracking it telling me courier will attempt to redeliver
how can that be true when i have been at home? and if i had not been at home when he was supposed to have tried to deliver why is there no card been posted through my letter box to prove he has been at my door? i will never purchase any tning else from a company who use hermes europe delivery as i am to busy to be waiting in day after day waiting on a company who employ unreliably couriers.
teresa united kingdom.

Is Hermes Europe your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

Visit Hermes Europe

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.