Hertz reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hertz at Pittsburgh airport hurts!

Worst car rental experience ever. This will be my last with Hertz, the hurts.

I picked up a FORD Escape on 04/13/2013. At return on 04/15/2013, before I know how much I would be charged for 1/8 tank of the fuel, a receipt was handed to me. I was charged $35.07!

I requested to talk to somebody. After several minutes, Mr. Brian Dibiagio (the location manager) walked to me, no greetings, no hello, no hi. It seemed that he came to me pre-angry. He was more upset than me for some unknown reason.

Mr. Dibiagio: What is wrong?

Me: Can I drive out to fill the tank?

Mr. Dibiagio: No. The sale is closed and I cannot do anything about it.

My daughter (Tina): That much could fill the whole tank! (We juist did that morning for $34)

Mr. Dibiagio to my daughter: Who rented? Did you rent?

Me: No, I did.

Mr. Dibiagio to my daughter: Then do not talk. Respect me.

Me to my daughter: Tina, let me talk.

Me to Mr. Dibiagio: Can you do anything about it? This is unreasonable.

Mr. Dibiagio: I am not willing to adjust. (while staring at me straight and his eyeballs were about to roll out. It seemed that he was ready to physically beat me up, until I turned away.)

Me: How many gallons I am paying for?

Mr. Dibiagio: a quarter tank.

Me: How many gallons?

Mr. Dibiagio: a quarter tank.

Me: How many gallons?

Mr. Dibiagio: more than three.

Me: How many? Three, four, ten?

Mr. Dibiagio: Maybe 3.5. I am not willing to adjust.

Me: Can I call somebody?

Mr. Dibiagio: (pointing to the contract) call the billing department.

During the whole conversation, I felt his anger. He was so hostile as if I made him angry! He changed from "not able to do anything" to "not willing to adjust".

He was unbelievably rude to my daughter and me. He could took that opportunity educate or explain the charge, I did not even ask him to adjust. Instead he confronted me like gang on the street. On the flight home, my daughter was so upset and she even asked if it was her to make me lose the chance to get the charge adjusted.
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