great if you have all the time in the world
Just waited 3 1/2 hours to rent a car in Rome. My husband is stationed in Germany and we thought it would save time on our trip to fly and rent a car. We would have been much better off driving. Ended up behind 163 other opeople at the counter (seriously) missed half a day in Rome due to Hertz incompetence. They used to have a great reputation. Will never rent again.