disorganised, slow service and a misleading booking service
We hired a car from the Edinburgh city centre branch. To save time (or so we thought) we booked online - selecting a ford fiesta. On arrival to the branch we had to stand in a queue for 1 hour before we finally got given a car which wasn't the model we had selected (the small, small print stated we would get a ford fiesta 'or something similar'..... so what's the point in choosing?). Don't assume booking online will save you time once you finally do make it to the front of the hour queue. We still had to go through a lengthy procedure of contact forms (we did this online) and credit card checks (we had prepaid). Finally be warned to check over your vehicle very carefully before you drive off, checking for even the tiniest scratches. The form listing any damages on our car missed several little scratches on the bodywork that, had we not highlighted them on the form, we might have later been charged. On returning the car we had to wait in another queue. Overall the staff seemed friendly enough, but the Hertz practice and procedure is bad and very disorganised.
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