Usual story of claiming damage to the windscreen was not present before. However, even the damage they claimed did not justify a replacement of a full screen (under 2mm no charge; >2 mm repair; > £1 coin replace). Pointed this out to them and have photos to prove it. I would have had to pay £330.00 had it not been for general insurance cover.
So use them if you have no choice and take out the fullest cover you can (unless like me you have other insurance).
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