Hifi-Tower offered the lowest price around for the speaker I wanted. After purchase the speaker was dispatched very soon after payment. To my surprise it only took a couple of days to arrive and the speakers matched the description. Great customer service and communication, as good updates on how your order is doing.
I am so pleased with the purchase &with the receiving my goods this company although based in Germany sent my goods quicker than most uk stores. I Would with out doubt reccomend them thank you very much 4 the excellent service that i got from you.
I ordered a surround sound system from Hifi- Tower, although it took a while to get here, they kept me informed of progress which was ultimately not there fault. The problem was down to the courier only sending package's to the Isle of man as and when, then the courier only sent one of the parcels instead of both of them. Hifi- Tower were very apologetic and offered me £10.00 back on my purchase for the delay. I will be using this company again, hopefully next time the will be no problems.
i ordered a double din but it seemed to small for a double din and i ordered a surround for a double din from else where iv had these systems before so know there size this wasnt one of those sizes. but i was given the option of a different system that seemed to have the lip to make it a ddn.. im waithing for my system now as is for xmas for my wife. the call centre was very very helpfull the guy i spoke to was a very polite guy and wasnt stroppy like some you ring because you have an issue. he took it on the chin and was calming and gave other options. this guy should get a bonus for amas haha. hey if you reading this mr strassen boston uk give him a bonus .. i bought a more expensive one that was totally more to what i needed. id recomend these guys for stereos especially the single din versions. great idea. who needs a cd this day and age with sd and usb and your music wont just on the usually road bumps as it digital . there you go iv sold a few more.. good job guys keep up the good work.respect
looking at other reviews i will mention that mine wasn't packed at all it came in its box with a sticker on the box. this i complained about as my wife took the delivery and could see what it. was. an email from another guy was sent and said they don't do gift wrapping that i found unnecessary so thats the only thing i can complain about. and was told this is totally uncommon and will be addressed. hope that clears it up..
I found it was well packed but when I opened it I found one of the speakers was broken but still worked good quality good value and I would not think twice to use you again regards David
David Deane found this review useful
I was looking to purchase a small PA system for private/ small party groups which would work easily through my laptop.
I found this system on the web and decided that it should be exactly the product that I was looking for, two speakers and amplifier at a reasonable cost.
I won the item at what I thought was a very reasonable cost and decided to go ahead with purchase, this was carried through very efficiently and I received the goods which were exactly as I had expected , Delivery was prompt and efficient withe the product very well packaged and protected I found it very easy to set up and works very well, I have no hesitation in recommending this company as reliable and trustworthy
I was very impressed with the item, I had no trouble with any part of the purchase from buying the speakers to receiving them. I was even more impressed when they looked better quality than advertised.
Would recommend to anyone who want good quality items for a fair price.
I bought from HiFi Tower this year but unfortunately had a problem with the item. HiFi Tower were quick to respond, paid the international postage to send it to the lab to be looked at and were absolutely efficient, fast, and they operated with a really high level of communication, always responding to my questions; and I think I probably ask more than most.
Not only did they pay the postage they also went further when the item returned with the same problem, in giving me the option to change to another item or receive a full refund. I'm not accustomed to finding such a level of trust in a company and I am really impressed and grateful, because, at the end of the day I would have been stuck with a faulty product if it wasn't for their service.
I would definitely buy from HiFi Tower again because I feel that I am in safe hands with them.
The transaction was smooth and seller dispatched the item promptly.
When contacted with enquiries they have replied in a timely and polite manner, good customer service.
The item was well packed and arrived in excellent condition.
Would buy again!
Excellent seller I am very pleased with the service they provide .
I received a PORTABLE ELECTRIC COOKER, and when it came to my house did´nt work. I sent them an email and they responded very quickly, telling me that another order was coming. Now that working perfectly, and I was very satisfied with his answer. I was surprised at the reaction! Good company!!
This company are unusually good. they wont sell just for sellings sake. They want to be sure you have what you want and need even if it means they lose a sale. They will of course let you buy what you want, but if you ask for help or advice they will honestly help you to the best of their ability and you will come away with exactly what you need. The correspondence is top-class and their responses are prompt helpful and honest. I will definitely use them again
Bought the 5.1 speaker system though the eBay site rather than website but absolutely no issues with service despite being a little cheaper from auction. Everything came well packaged with EU to UK plug adaptor in very quick time. Set up was easy and is all working perfectly. Remote has useful adjustments to sound and simple to operate. No problems.
Its the first time I have bought from this company and the products I bought are exceptional. Brilliant value for money and everything comes well packaged. I would highly recommend hifi-tower to everybody. I will definately be a returning customer.
This is the second time I have delt with Hi-Fi Tower and on both occasions the orders were dispatched very promptly. Unfortunately on both occasions one of the speakers did not work. This was not Hi-Fi Towers fault and they resolved the problems by return email, in fact within the hour. Great sevice.
It was clear, initially, that the table-top washing machine I ordered could not meet my needs. When I conveyed my concerns, various staff answered and kept me in the picture, offering support. Once I knew that a cancellation was necessary, people constantly offered assistance. As soon as the returned item arrived in Germany I was notified. . Postage for delivery and returns were absorbed by the company and refunds were prompt. I will try to purchase from Hifi-Tower again and would recommend them to friends.
I ordered my new Toaster from Hifi Tower, and I'm so pleased I did.
I've now got a quality brand of Toaster, and it works beautifully, and it also looks good in the Turquoise colour - but they have plenty of other colours to suit most Kitchens, and with other matching items as well.
I've used them before and will again, never any problems with delivery and items always arrive in decent time and in perfect condition.
I have had fantastic service for Hi-Tower. I ordered a food mixer from them and when it arrived I realised that I had made a huge mistake as it was too big for my needs. They sent me pre-paid labels to return this which I have done. I would certainly deal with them again. Well done.
I was gutted when my Auna speaker blew out at a party, when I wasn't even playing at a very loud volume. I rang HiFi Tower later that week and they gave me permission to try to fix the speaker's fuse myself. I couldn't and so i sent it back to them. Within 5 working days they emailed me saying that they couldn't fix it and said that they would give me a full refund. I think that's very good customer service, given that they also allowed me to try and fix it myself and I am sure that other companies might have tried to weedle their way out of a refund. I am thusly going to buy my next speaker system from HiFi Tower as well..
I'm not one for writing reviews but Hifi-Tower were so amazing that I had to write one.......
I bought a surround sound system from them last year and last month I trod on the remote and broke it. So I got in contact with them to try and get a replacement remote.
They were genuinely disappointed that they had discontinued the unit and spares, so they offered to give me a brand new replacement for the inconvenience.
I am totally amazed at the high standard of customer service and I would recommend this company to anyone.
I highly recommend this place if you want great products and great service, they deliver quickly and there's no hassle involved whatsoever. Affordable and very high quality products.
i ordered walker-cross machine...all the transaction were superb but i opened it and it has broken display.but one call to nice customer support team and they solved problem immediately.they send me return label,organised collection for me and now i just waiting for my replacement. I`m really happy with this company,even more with their customer support team.
All i can say about this Company is they far beyond the norm trying to help.
The item i received was what i ordered, but not what what i wanted, i did not read up on it as much as i should.
I contacted Hifi Tower and they tried to find something that would do what i wanted.
As they could not find anything to suit they sent me a pre paid postage label, and when it had been returned a FULL refund, i would have been happy to pay postage, as it was my fault the item was not suitable.
So as A company to deal with in my opinion you could not find better.
They are good to talk to and deal with.
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