Bought a great set of computer speakers and the ordering service was great with the best price on the web. Delivery was first class with the use of a very good courier. Product arrived with two cables missing from the box as a fault of the manufacture but seller was quick to react to get the missing parts to me. Would certainly recommend them and not hesitate to buy from them again.
I CAN'T COMMENT ON THE PRODUCT ONLY ON THE POOR CUSTOMER SERVICE!
IF I could have given them no stars I would have!!
I placed an order on 8/11/13 and awaited delivery. No delivery arrived!! I emailed HIfi Gear on 16/11/13 asking them to advise when I can expect to receive my order, they didn't even bother to reply. I ended up officially cancelling my order on 24/11/13 as I didn't see any point in waiting any longer!!
I ordered two B&W VM1 speakers from Hifi Gear. They were easy to purchase using my Amazon account and were an excellent price. Delivery was very prompt with one of the speakers being delivered the next day. Although not fitted permanently due to redecoration of the lounge I tested them and they were excellent, just what I wanted in sound quality and appearance. Based on my experience with Hifi Gear to date I would certainly use them again.
I ordered my B&W Zeppelin Air speakers yesterday at about 1pm having found Hifi Gear to be the cheapest supplier with good reviews. I took the chance and bought the ex demo model they were selling.. always a risk ...but not this time. The speakers arrived by 11.30 the next day and are in pristine condition.
I am very very very pleased with my purchase and the service received. The delivery guy from interlink was very polite and cheerful too which was an added bonus.
Great Service Guys!
Very pleased with the service we received from Hifi Gear. Ordered some speakers on the Sunday and received an email promptly telling us to expect delivery on the Tuesday. In the morning of delivery day received another email stating that the product would be delivered between 14.39 and 15.39. Speakers arrived at 14.44, securely wrapped and in pristine condition. It was possible to track the delivery service to see where the driver was and how many deliveries were ahead of ours as well as estimated time away. An excellent service. Would use again and recommend.
Very happy with my purchase from Hifi Gear, purchased my display model Bowers & Wilkins Zeppelin Air.
Arrived next day well packed and in as new condition with a £105 saving on the retail price.
Would recommend Hifi Gear to anybody looking to purchase quality gear.
Friendly & helpful team - responded to my initial enquiries & delivered product with a brilliant courier on time in pristine condition as described (I purchased ex display model) - would thoroughly recommend & would definitely shop with hifi gear again! Keep up the great work :)
I phoned on a Thursday to see if HIFi Gear had a pair of Mission SX2 speakers in Cherry finish in stock. They didn't, but contacted Mission there and then to secure next day delivery to their site. On receipt the goods were dispatched to arrive on Saturday before 10:00. They kept me informed by phone and text at each step of the way. It doesn't get much better than that.
I bought an ex demo B&W Zeppelin air from Hifi gear expecting a used but good condition unit. It arrived quickly and after removing the outer wrapping I was surprised to see that the box looked like it hadnt even been opened, The Zeppelin itself looks brand new, The cables and remote had never been opened, Setup was simple with the B&W app, I would highly recomend Hifi Gear, Thank you
What a great company! Next day dispatch and next day delivery. What else can you ask for!
The website was also easy to use and the prices were very good. I was kept up to date via emails and was given a tracking number to track my parcels every move!
I'd heard of this company before but thought it looked a but dodgy....after looking at the about us part, and they said they are a real shop, I felt a bit better...then I checked on trust pilot and the reviews were excellent, so that's why I bought them...I can see why they have such good reviews now! Fabulous guys!
I would recommend buying anything from them in regards to sound systems/Hi-Fi's!
Thank you very much HifiGear
I recently bought a Bowers and Wilkins Zeppelin Air from Hi-Fi Gear and could not be happier with the service provided.
After buying the Zep I had some issues with setting up the Air-Play feature but the team there were helpful, friendly and really clued in, and after just one quick phone call to the shop, the Air-Play was sorted and hasn't missed a beat since.
A phenomenal service from a bunch of really nice lads, Truly worthy of five stars. I'll definitely be returning for a pair of KEF M500's.
We purchased Bower and Wilkins Zepplin which was 20% cheaper due to it's ex display status. I was slightly apprehensive about buying ex display but there was no need whatsoever. The only difference I can see is that the well packaged box has previously been opened.
One of the best delivery experiences. Ordered on Thursday evening. Delivered by the Monday morning and constant updates from delivery company giving me a 1 hour slot. Fantastic considering this was free delivery.
My 17 year old son is really pleased with his new purchase and free gift of hdmi cables.
Excellent product from an excellent company. Would definately recommend and will use again.
Having got in touch with Phil with an enquiry for a new home cinema set up, he arranged a great package deal for me, and even price matched items beyond the package price that I found advertised cheaper elsewhere.
I would definitely recommend people to use Hifi Gear
The item I ordered was shown as in stock but a few days after ordering they 'phoned me and advised there was no stock and that someone from HiFi Gear was going to the manufacturers that day and would collect for sending the following day. They did and delivery was very soon after.
I'm not too sure that the item was brand new and "factory fresh" because two of the plastic bags containing parts had definitely been previously opened. Was it a demonstration example? I don't know.
I'll give them the benefit of the doubt though.
At least they 'phoned to explain the delay.
Great communication from hifi gear and a great item. Would highly recommend using them and I will definately use then again for future purchases. I knew exactly where my package was right up to when it arrived (within 48 hours of me placing the order). 11/10
I am pleased and will order again for future hi fi needs
Extremely helpful let down slightly by delivery company not informing tiome slot for delivery
I sent an email to HIFI Gear on a Sunday afternoon asking if they could price match an Onkyo TX-NR616 AV Receiver. I received an email an hour or so later from Phil Glazzard saying they had price matched the receiver and sent me the link if I wished to place the order. I placed my order Sunday night and the unit was delivered on Tuesday morning. Absolutely faultless service. Can't recommend them highly enough.
I placed an order for a speaker with HiFi Gear after office hours one evening and it was my first order through them having not spoken to anyone there before.
I was telephoned the next day to say that I had been beaten to the punch for that speaker and they didn't have another in stock but they had already sourced on e and that I would get mine perhaps a day or two later than anticipated.
I was very impressed with that and decided to ask a few questions about some other equipment that I was considering buying or replacing in my set up.
The advice I received from jamie was very helpful and more to the point where I already had good components he was very willing to let me know and for me not to order something spurious through them just for the sake of a quick sale.
I have since ordered some more cables through them - again ending up with a slightly cheaper option that I was thinking based on recommendation - and will not hesitate to order through these guys as and when I have the funds to add to my system.
I have so far only purchased a very small amount of gear through them and they always return my call and never rush me when we are speaking despite this.
I really cannot fault them or their couriers who were constantly updating me on delivery and also provided a one hour slot to make things easier for me to be in for delivery.
Can't praise these guys enough really. As the title says they actually listen to you. They don't jump in with some nonsense jargon just to impress. They take on board your full story and then advise around your requirement. Having spent a lot of money with them over the years I can honestly say that I wouldn't even entertain looking elsewhere for anything hifi related. Keep up the good work guys and I will be seeing you soon for my next upgrade.
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