Hifi Gear reviews

Hifi Gear reviews

Excellent
9.6
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Review by confirmed purchaser

Fast and professional service

I had been thinking of getting a Pioneer N50 network player for a while. While browsing the net on a Sunday I noticed that Hifi Gear had an ex-display one on their site for a good price. I had some questions so emailed them straight away, not expecting to get a reply until Monday, but in just a few minutes I had received a reply, answering all my questions! I then made the purchase online, and received the unit on Tuesday, in the morning as arranged. It arrived in good condition, and I'm very happy with it.
Many thanks to Hifi Gear.
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Review by confirmed purchaser

Brilliant!

Excellent choice of product and very easy to order on the website. What I liked best was that I didn't have to collect the speakers from the store like a number of other companies. My order was delivered the very next day and packaged well.
I would definitely recommend Hifi gear and will use again for any further purchases.
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Review by confirmed purchaser

Marvellous service!

Ordered on the Thursday and delivered precisely within the time slot promised on Friday - all set up Friday evening. Fab service and great to deal with (Alex). Will definitely recommend and use again. Thank you.
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Great customer service

I purchased HD 700s from HifiGear back in May last year, as it was the best price for them at the time and the site had great reviews. They arrived quickly and well packaged. About a month or so ago, the cable on them started to develop a problem. I contacted HifiGear, and sent them back for repair. They kept me updated through the process. Once they had received them back from repair, I was asked which day would be most convenient for delivery. I was given a tracking number and they arrived back quickly.

Thanks again to Stephen and Jamie for sorting out the repair.
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Review by confirmed purchaser

does what it says on the tin

Good service and good contact. One item in my order was out of stock, they rang to tell me, and sent the main part of the order straight away. They even advised me that they sent goods out during the week to make sure that kit wasn't hanging about in a transit warehouse over the weekend. Brilliant!
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Review by confirmed purchaser

best price and free shipping

i want the blue Horizon record mat and searched the web for the best price. i found it at hifi gear and it had free shipping. Great!
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Review by confirmed purchaser

The products were magnificant and the delivery and communication with HIfi Gear was excellent.

I was so impressed by the speed and accuracy of the delivery of the two packages I received from Hifi Gear. It is very rare that delivery is fine tuned down to an hour and they stuck to it. I have never bought re-certified products before but both items arrived in perfect condition and I would never have known they weren't new except for the price. I am a very happy customer and would definitely use Hifi Gear again.
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Review by confirmed purchaser

Exceptional - would buy from again

Brilliant product, excellent price, fast delivery.
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Review by confirmed purchaser

High end service from a High End company.

I used the site to locate the exact item I was searching for and then phoned the store for a bit more advice. The staff are very informative and helpful and made the whole experience very smooth and pain free.

Highly recommended.
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Review by confirmed purchaser

Can't find fault with service given

Order was fulfilled exactly per the information I was given by Jamie. Delivered spot on time, in perfect condition. Initial impressions of the goods bought - brilliant! Naim DAC V-1.
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Review by confirmed purchaser

Faultless service

I bought a pair of Atacama 'speaker stands from Hifi Gear. I ordered online; later the same day, they contacted me to explain that the stands would be with them at the end of the week and delivered to me at the start of the next - if this was ok with me. That is exactly what happened - courier arrived 0845 on the Monday, exactly as scheduled. Stands are perfect; exactly as described. I couldn't have asked for any more.
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Review by confirmed purchaser

Top Marks......

Excellent service
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Review by confirmed purchaser

Would not recommend

Unless you are 100% sure you are going to keep the product and it won't go wrong, I wouldn't buy anything from them. Despite having a faulty product they would not refund my postage and charged a restocking fee.
Hifi Gear Ltd

Reply from Hifi Gear Ltd

Dear Tracy, thank you for taking the time to let us have feedback on your recently returned B&W Zeppelin Air speaker. I would like to clarify however that if we cannot verify/ repeat the fault condition reported over a two week test period, then we have to accept that the product is simply not faulty. As stated in our terms and conditions, returned products that are not faulty are subject to a 10% re-stocking fee to cover our administration and outward shipping costs, as is the industry norm - please see our FAQ's 'Returns Policy' http://www.hifigear.co.uk/faq

best regards,
Phil Glazzard
Director
Hifi Gear Ltd
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Review by confirmed purchaser

Brilliant

brilliant service. quick delivery, incredible keep it up
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If only I had known they were there before!

These guys really know their stuff. Their range of kit falls largely in the medium to high price/quality bracket and the service is first class. I was interested in extending my Sonos system and was given some tips regarding IP addresses and diagnostics which enabled me to take one or two minor wrinkles out of my set up. They had what I needed in stock and had the time and good sense to follow that through with an unrushed and intelligent supporting conversation over installation.
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Review by confirmed purchaser

Easy shopping, good products, excellent customer service

Order some interconnects, speaker cables, terminations and isolation parts. Prompt package and shipping with great customer service backup. Well recommended for your audio needs.
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Review by confirmed purchaser

Excellent. Strong recommendation.

Great service. I would definitely recommend them to anyone.
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Review by confirmed purchaser

Excellent Service

Although the product delivered had to be sent back and replaced the efficiency in which they dealt with this was very impressive
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Review by confirmed purchaser

Seems like a solid company with good service

I ordered a Hifi item on a Sat on next day delivery.
It was processed on the Mon and delivered on the Tuesday.
I would have given 5 stars if they had processed it on the Sat.
However, I had the chance to speak to their sale assistant to discuss the nature of the item and found them helpful and courteous.
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Review by confirmed purchaser

Nothing was too much a trouble

I bought a combination offer of KEF R300 and Arcam A19 from HiFi Gear. When I realised that the size of the speakers were not suitable for the space I had, HiFi Gear made absolutely no fuss and replaced it with my next choice of speakers. First class service.

Hifi Gear Ltd

About this company

Hi-Fi and Home Cinema separates with free next day delivery from the premier online hi-fi and home entertainment store in Herefordshire - hundreds of products available to order safely online with next day delivery.

Visit Hifi Gear

Phil Glazzard

Call us on: 07768 915362
We live here: Unit 1, Clearview Court, Twyford Road, Rotherwas, Hereford
HR2 6JR Hereford
United Kingdom

Category

Hifi Gear is ranked 19 out of 65 in the category

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