Hifi Gear reviews

Hifi Gear reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

Fab service

Fantastic service very pleased with the product i bought .
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Review by confirmed purchaser

Excellent value

Bought a pair of P5 headphones foe our son for Christmas. They arrives in 2 days these were factory refurbished but other than saying so on the box you would never have know. Excellent value and amazing quality. Thank you.
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Review by confirmed purchaser

Great price, speedy service.

Cheaper than going to Amazon direct and just as efficient. CB
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Review by confirmed purchaser

Great value, excellent service, will use again.

Smooth efficient purchase, next day delivery, competetive prices and above all - the amp is fantastic.
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Review by confirmed purchaser

Superb service, quality item, fast delivery highly recommended.

Quality products and service, a great retail experience from ordering through to fulfilment. Fast delivery this retailer is highly recommended.
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Review by confirmed purchaser

Prompt and everything as promised!

I purchased a Bowers and Wilkins RC Zeppelin speaker. Although reconditioned the
Speaker is in mint condition and worked immediately. The tone is incredible.

I am delighted with this cost effective purchase.
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Review by confirmed purchaser

Great product, great service!

I've ordered my Sennheiser IE800 earphones from this seller. Transaction and delivery were smooth and quick. I recommend this seller to anyone who is looking into buying this product, which otherwise can be hard to come by..
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Review by confirmed purchaser

Excellent service

Good advice is available on the phone. Delivery is on the rapid side of prompt, with accurate warning of time of delivery and plenty of opportunities to modify it. I've bought from this company before and can find no fault whatsoever. I've never had to return anything so cannot comment on their returns policy. However, the service that I have received has been in the Premier league.
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Review by confirmed purchaser

Fast

RC MM1s - as good as new - fast delivery.
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Review by confirmed purchaser

Excellent

I bought a demo B&W Zeppelin Air, reduced price but still alot of money.
Description stated good as new with all the original packaging, but you still have reservations.
Well shouldn't have worried.
Delivery arrived with plenty of prenotification (down to the hour).
On opening the box you would have thought it was brand new, all the original packaging was there and the speaker was wrapped up perfectly.
Excellent!!
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Review by confirmed purchaser

just perfect!

just perfect!
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Review by confirmed purchaser

Excellent service. Recommend fully.

Contacted during process to check delivery date/time. So helpful. Thoroughly recommend. 5 *
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Review by confirmed purchaser

Very efficient service with great customer support and outstanding products and prices

Bought a great set of computer speakers and the ordering service was great with the best price on the web. Delivery was first class with the use of a very good courier. Product arrived with two cables missing from the box as a fault of the manufacture but seller was quick to react to get the missing parts to me. Would certainly recommend them and not hesitate to buy from them again.
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Review by confirmed purchaser

VERY GOOD SERVICE

excellent deal, quick dispatch, happy with the item
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Review by confirmed purchaser

Excellent and speedy service

Ordered one day, arrived the next on time, no fuss. All as described. Great service. Would recommend.
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Review by confirmed purchaser

DON'T BOTHER!!

I CAN'T COMMENT ON THE PRODUCT ONLY ON THE POOR CUSTOMER SERVICE!
IF I could have given them no stars I would have!!
I placed an order on 8/11/13 and awaited delivery. No delivery arrived!! I emailed HIfi Gear on 16/11/13 asking them to advise when I can expect to receive my order, they didn't even bother to reply. I ended up officially cancelling my order on 24/11/13 as I didn't see any point in waiting any longer!!
Hifi Gear Ltd

Reply from Hifi Gear Ltd

Hi Mandy,

We're sorry that you feel so strongly that we have not lived up to your expectations. We always strive to achieve the best experience for our customers, especially when it comes to customer service and interaction.

Our email system shows that a member of staff sent an informative email on November 13th to the address you provided, after a failed telephone call attempt. Perhaps this email was misplaced in to your spam folder, which is an unfortunate event but not one that is directly or indirectly our fault.

The email in question relayed details unto you regarding the order you had placed, namely that the item was unfortunately out of stock with the supplier and that no additional stock would be entering the country until the end of the month. The email also informed that the items would be placed on a next-day delivery to yourself the second they arrived in with us, and that the distributor had informed us that we would be one of the first and initial retailers to receive stock of this item. The email reiterated that you are well within your rights to request a refund in full and that we would be more than happy to process one at your request. We assumed you were happy to wait for the items as you had not replied advising us to process the refund.

We would like to apologise for the communication issues, and any inconvenience they may have caused. We hope that you will remember us for future hifi requirements, and we hope to be given the opportunity to show you that the 9.6 star rating we had before this review is justified by both the large amount of 5-star reviews we have received, and by the general demeanour and assistance of our very helpful sales staff.



Best regards,



Hifi Gear
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Review by confirmed purchaser

Fantastic service

Great website, fast delivery, knowledgable staff - what else is there? Highly recommended. AA++
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Review by confirmed purchaser

Excellent service, prompt delivery and an excellent product.

I ordered two B&W VM1 speakers from Hifi Gear. They were easy to purchase using my Amazon account and were an excellent price. Delivery was very prompt with one of the speakers being delivered the next day. Although not fitted permanently due to redecoration of the lounge I tested them and they were excellent, just what I wanted in sound quality and appearance. Based on my experience with Hifi Gear to date I would certainly use them again.
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Awesome Service

I ordered my B&W Zeppelin Air speakers yesterday at about 1pm having found Hifi Gear to be the cheapest supplier with good reviews. I took the chance and bought the ex demo model they were selling.. always a risk ...but not this time. The speakers arrived by 11.30 the next day and are in pristine condition.

I am very very very pleased with my purchase and the service received. The delivery guy from interlink was very polite and cheerful too which was an added bonus.

Great Service Guys!
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Review by confirmed purchaser

First class service

My items arrived quickly and well wrapped, I will Definatly use again and would recommend to anyone

Hifi Gear Ltd

About this company

Hi-Fi and Home Cinema separates with free next day delivery from the premier online hi-fi and home entertainment store in Herefordshire - hundreds of products available to order safely online with next day delivery.

Visit Hifi Gear

Phil Glazzard

Call us on: 07768 915362
We live here: Unit 1, Clearview Court, Twyford Road, Rotherwas, Hereford
HR2 6JR Hereford
United Kingdom

Category

Hifi Gear is ranked 19 out of 65 in the category

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