The site says it all as does the user reviews. The customer service is great. As someone who supports clients I believe in great customer focus - these guys are after my own heart with the way they conduct their business - they deserve to be successful. They charge for P&P but a small price bearing in mind that my last two purchases arrived within two days of ordering.
not only are hifiheadphones competitive on price, their friendly and efficient service is unrivalled by any other company I've used. I would have been happy to pay more for my Beyer T1 headphones, just for the peace mind that I get when using these guys. thoroughly recommended.
I never comment about or rate service because it should be given as standard. But this was different. Big time.
I've never had any on-line service to match this. Excellent website, easy ordering, everything so natural. The communication about every step that your order goes through,the speed of delivery, the general attitude of the site... makes the whole process so perfect. Unfortunately, you only need a couple of sets of headphones - I'd love to buy from this site on a daily basis.
I used HifiHeadphones as SoundMagic has then as the only authorised dealer within the UK. I found their website easy to navigate and use. The prices were very competitive including delivery charges. The item I ordered was exactly as described and delivered very quickly. All the way through my order process the communication was great letting me know the order was received, processed and even sent for delivery.
I only asked a few questions on the forum. These were enthusiastically and quickly answered giving me precise suggestions. The forums are very active. The people using them are posting more savvy and constructive comments than the usual type of comments you get in forums.
I took a while to make my decision. Whilst I did find the 50ohm version elsewhere a bit cheaper hifiheadphones offered more choice - for example 2 versions (or more) to choose from of the DT-770s, stocking the 250ohm version which I was after.
When I made the purchase the delivery came quickly, despite the fact I made the order during the jubilee bank holiday weekend.
- Oh and I'll also get some replacement parts for my sennheiser headphones from here when they get too battered.
I'll keep things simple. Excellent range of items, not the most expensive prices, quick delivery, excellent communication (email updates every day on the progress of your order). If I ever order something audio related again, I'm coming back to these guys!
Found HiFiHeadphones whilst searching for some new earphones for my iPhone.
The site is really informative with some good categorisation, including a top ten best headphones.
My order was dispatched on time and I'm very happy with the Sound Magic earphones I bought.
I only wanted a pair of foam pads for a very old pair of Headphones. Not surprisingly, these were not listed on their web-site, but an email query was speedily answered to the effect that these could be specially ordered, but could take a couple of weeks.
In fact they were delivered 10 days later, complete with lollipop - a very nice touch.
In another 10 yeras or so I'll need some more!
How refreshing to receive such excellent service, especially for such a small order.
As my hearing is not what it was (and one ear is worse than the other),
I came to realise that using headphones in my home cinema room may be beneficial. I checked the reviews of most models in my price range, selected the model designed for my specific need and ordered it. It arrived within one day, was easy to install and works perfectly.
HiFi Headphones were one of a very small number of companies that sold what I needed. They werent the cheapest but on further investigation the other sites had bad reviews about stocking "knock offs". No such comments were found about HiFi H. I went with my gut and paid a little extra for the reassurance. Sure enough, I wasn't disappointed. The original brand cable for my headphones came within 24 hours, securely packaged and with a lollipop. Cute.
I'd recommend them to anyone in a heartbeat and will certainly be using them again.
This was my first time using HiFi Headphones and I have been happy with every part of the process. My headphones arrived well packaged and on time. They sent regular email updates with information on the status of my order and offered assistance if needed. I will definitely return for my next headphone purchase. Highly recommended.
This was my first order from HiFi Headphones, and I will certainly be shopping with them again for my next headphone purchase. They delivered next day, provided me with regular email updates as to the status of the order, and the earphones came very well packaged. They also offered me an excellent deal on the earphones thanks to a promotion they were running. Thank you for making me feel like a valued customer! :)
Was buying 2 pairs of headphones as a first time customer.
These were to be sent to a different address than a credit card.
No worries!, I was contacted by polite and knowledgable sales
person and all was sorted. Delivery went smoothly and I'm enjoying
my headphones now;) Thanks, HifiHeadphones, will deal again.
This was my second purchase from HiFi Headphones and they didn't disappoint once again. I ordered my headphones at lunchtime one day and had them on my ears the next evening! Super quick service and a joy to deal with. Love my new Aiaiai headphones! I'm sure I'll be spending more money with this seller again soon.
Items arrived quickly and in perfect condition. I followed the suggestions in award winners section and got a pair of SoundMagic headphones for less than some other well known makes, so thank you for saving me some money too. I highly recommend Hifi Headphones!
I chose to order from HIFI Headphones because their website offered lots of advice that enabled me to make an informed purchase, also the support they offer gave me peace of mind that should any problems occur it would be sorted. I was kept well informed of the status of my order and the headphones arrived in good time and well packaged. I ordered the headphones as a present for someone else and so I am unable to rate the product, but I am very happy with the purchase experience and would certainly shop there again next time I need headphones.
After doing the rounds searching through many websites I was drawn to this one. All I can say is wow. The service is excellent. Delivery time is great. The products I bought were excellent. I think I have found my new favourite site. They really set the bar high. I very rarely comment on websites, however I felt I had to on this occasion as I am so impressed. I can't wait to shop again.
Ordered over a weekend. Received a confirmatory telephone call on Monday morning, the order was despatched that afternoon and arrived with me the next day. Very prompt, polite service and an excellent product (E17 Alpen DAC/headphone amp). Recommended.
I have bought 2 sets of headphones from hifiheadphones .com and I can honestly say that I have been blown away with their service both times. The first set were faulty and were replaced immediately, accompanied by several emails to keep me informed as to the progress of the replacements.
I recently decided to upgrade to a better set and phoned the company 2 days before a long haul flight to see if there was any chance of having then delivered quickly. The headphones arrived the following day and agin, the communications were excellent.
I have used the forums to learn about different brands and decide which type suited me best and have nothing but good things to say about the high level of knowledge and willingness to help among all members of staff. Absolutely my favourite online comany bar none!
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