HiFX made the movement of foreign currency easy and offered a far more competetive rate than the banks. This was my first transaction and the fact it went so smoothly ensures I will use there services in future.
HiFX were easy to register with - followed up with simple online instructions and a phone call to check my requirements.
I wanted to make an initial transfer of funds abroad and this was a straightforward processs to follow online. I was reassured that I had to provide evidence and confirmation of my personal details so that my transaction was safe.
I would not hesitate in using HiFX again.
Terrible service from a company which couldn't fathom that in Qatar where I live we have postal addresses which are not the same as residential addresses because there is no residential postal system here. I jumped through hoops for about 2 weeks trying to open an account with HiFX only to have documentation rejected twice. The customer services guy that called me mixed up the two addresses and thought they were one address. When I said I'd had enough and not to bother with the application further, HiFX sent me a very bog standard email saying they were closing my account. How can they close an account that they wouldn't open in the first place? I'm glad I didn't send thousands of pounds through them - what a bunch of incompetents!
I needed to transfer a large amount of money from UK to France urgently. My account was set up and the money transferred within two working days from start to finish. All via the internet. I was updated by e-mail at all stages of the transaction and thanked for my business - Professional and excellent service
It's all so easy with HIFX. Just get a quote or check the rate whenever you want.
Stored recipients to make those regular payments easy.
Check your account activities any time.
Flexible and easy to transfer money and someone to talk to if you need to.
HIFX works for me.
I have used HiFX for the first time and found them really helpful which made the transaction easy. The people I spoke to were very explicit in their explanations which made it easy for me to understand. I would not hesitate to ring them with any problems.
HIFX not only gives you good rate but also provide you very easy online system to make payment. I was surprised by the rate provided them i was using smart currency to make international payment thought they give good rate but when i had a call from hifx and asked for the rate i was shocked , since then i have been using hifx,
Very good customer service too.
I regularly change currency to send euros to Spanish bank account, this is by far the easiest way I have ever done it.
To be able to set up account, pay by debit card, without the hassle of going to the bank, or any transfer fees paying the money to provider, has been so straightforward and easy.
Will definitely use this service again.
having deals every year about same time I was informed that the whole transaction could be handled by one team that team being HIFX I would highly recommend to others in a heartbeat
This is the third transaction we have made. The process is very simple and efficient - from the time we decide we need to make a transfer to the time that the transaction is on the way is very minimal. HIFX keep us informed every step of the way.
When I made the first transfer I needed guidance through the process, which was given by HIFX staff on the phone.
Thank you for making this aspect of life so easy.
I recently had to buy a large amount of Canadian dollars in connection with a property transaction in British Columbia and to repatriate the surplus CAD following completion. At the outset I had some qualms about the process as my experience of such transactions is limited. So I was extremely pleased and reassured at the service HIFX delivered: it was highly efficient and professional and, without exception, the people I spoke to were also courteous and very patient. It has left a very good impression and I'm very pleased to recommend them.
Since l have used the Hifx service to transfer money to my overseas account,it has taken all the hassle out and greatly simplified the process.When l used my Bank the rates were less competitive and l was charged a fee,plus correspondence Bank fees.I am very happy with the service.
Have been using HiFx for over 5 years now, for both small regular and large one-off, whilst both living in the US and now back in the UK. Great service, great customer support and the best rates around. Knocks spots off any of the US or UK banks..
I live in France, but my pension is paid in the UK. Every so often, I have to change UK Pounds into Euros. I started with HIFX a few years ago, I have found their exchange rates to be competitive, their staff very helpful & friendly & their efficiency second to none. I have recently recommended them to friends who have bought a holiday home in France. These friends now use HIFX for their business as well as their French adventure. I can't recommend HIFX too highly!!
I use hifx euro payments as they offer better rates than my bank and if processed early the payments are through the same day. I have already recommended this to service to others and they too are as impressed as I am.
Not a great service, not a bad one. It certainly seemed a lot more complicated to set up an account with HiFX than with rival firms but at least I knew I was in control of the entire process.
I've used HiFx quite a few times over the past 2 years and have always found it easy to use and fairly quick. The time for transferring the money has actually increased over the last 6 months or so, so that the money arrives usually only a couple of days or so. The rates are very competitive and there are no (hidden) fees. I haven't come across any alternative yet and am very happy with the service. I would definitely recommend them.
Transfering money abroad could be challenging to someone who doesn't do this very often: finding a reliable organisation to do it, finding a good exchange rate, and then how do you give them the money to transfer.
With HiFX it is a one Stop Shop where they take you easily through just a few simple steps to make it all happen. The exchange rate is clear, and you are provided with a simple on-line screen to tell HiFX where you want the money to go.
Best of all there is no transfer fee, and HiFX keep you informed by email and SMS on the progress of your money. It's completely hassle free.
Finally, if you do need to talk to soneone, then you just call them up and a friendly UK based person helps you out. I now use HiFX all the time.
HiFX are not able to let you know how much the transfer is going to cost you!!!
Sure they let you know they charge when you initiate the deal. And sure, you know the charge that your receiving bank is going to make - after all you have control of this.
The big problem is the charge skimmed by the transferring agent - which after all is the responsibility of HiFx - this charge is an unknown to you - the intiatiator.
The response from HiFX is
" Our payments are made by Barclays bank. All banks have the prerogative to choose the routing and any charges to be applied and we are unable to influence this. Thus you could experience this issue with all banks or financial services companies when transferring funds overseas. Taking this into account, it would be difficult for us to convey clear and accurate guidelines on this matter. Instead, we have taken the decision to include this information within our ‘common questions about this process’ and we also outline this information on the e-mail that accompanies the contract note that is sent to each client after a transaction. I have attached the link to this for your convenience. https://www.hifxonline.co.uk/faqmanager/HiFXFAQs/Private/Questions/are-there-any-other-charges.aspx."
So basically when you initiate the contract you have no idea how much is going to arrive!!!!!
And the response from HiFX is - you could experience this with any other bank.
Regarding the reply from HIFX......
I refer back to one of my original comment of " So basically when you initiate the contract you have no idea how much is going to arrive!!!!! " and note that you do agree that this is indeed the case.
It has probably not escaped your notice the public faith and confidence in the banking industry is not exactly soaring.
An inability or unwillingness on your part to inform your customers as to what fees will be deducted by the intermediary or correspondent banks is an ideal illustration as to why such public confidence is low.
You may truly believe that this gives your customers "complete peace of mind" but I would very much differ and I would suggest that WHEN this becomes more visible to your customer base you will find out who is correct.
This was the first time i had every done anything like this.
The HIFX website was really easy to use.
Although the thrill of selecting your best exchange rate was both exciting and thrilling.
HIFX were brilliant at keeping you informed all the way through the process.
I would have no hesitation in recommending this exchange rate supplier they are absolutely brilliant.
Just register with HIFX and you can transfer money online easily and securely.
HIFX keeps you informed with emails and texts so that you know that their service is fast and efficient.
The exchange rates are good, but most important is that you don't pay any charges from your bank in UK or at the receiving bank which makes me feel extra satisfied!
It is so easy to deal with HiFX. Once logged in the screens take you through a logical sequence from obtaining a quote to placing an order. Progress updates are provided through email and text. The exchange rate, too, is quite competitive.
I am really pleased to have chosen HiFX for the transfer of my euros into sterling. They gave me a competitive rate. I could follow the process on their website. I am delighted with the transaction - something I had been putting off for months.
All from my laptop- Used them twice now and great.
Love this site. I used to do transfers via my bank, have tried some other sites and this is the most pain free company. I don't have to go in and sign forms, I can do it all online if I want and they give fantastic service without doing the hard sell everytime you speak to them.
Very impressed and happy with my last couple of dealings with HiFX. All my transactions were executed in couple of hours and also got better exchange rate.
I would highly recommend HiFX to anyone who deals in foreign currencies….
Used HiFX to transfer my money to USA before emmigration. No fees, great rate and everything was clear and easy. I could make my transaction whenever it suited me and waited for the best rate. Will definitely use again.
I definitely recommend HiFX.
It was my first time to do an international transfer and I was very anxious how I could send some money from UK to Japan.
I enquired my bank, searched web, and first I found Post Office's International Payments. Then I found HiFX is the actual service provider for them. So I had a look at HiFX's site, and decided to use HiFX because it was offering the better rate.
The moment to click on the exchange rate was the most exciting part!
The transfer was complete within 2 working days, my money arrived safely at the other end. Excellent service, very comfortable. I will definitely use HiFX again, if I need to send money abroad.
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