HiFX reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Start stop frustration

Initially I was impressed with what I thought was a swift and easy to complete transaction, but then the 'fun' started. Almost 2 days after I thought the transaction had been completed I got a call from HiFX saying they'd stopped it to do a random check and needed me to e-mail them proof of who/where/why I was sending the money. So I sent them everything I could and asked for an e-mail to let me know the outcome asap so if I needed to I could make arrangements. The next day I recieved 3 e-mails, the first 2 saying all gone through and ok, the 3rd saying they'd stopped it again and were refunding my money, when I called to find out which of the 3 to believe they said the 3rd (they'd rejected the transaction) but couldn't tell me why, so asked to be called back by someone who could, and 4 hours later I got a call from there 'escallated call department' who couldn't tell me why they had stopped the transaction or any of the factors in there discision, and more annoyingly couldn't tell me where my money was (it wasn't back in my account-nearly 4 days later it entered my account). So I lost time, patients, call time and still hadn't made the transaction I set out to do nearly a week earlier-Frustrating
    HiFX
    TrustScore 9.5 / 10
    5,668 Reviews

    Reply from HiFX

    Dear Gregory,

    On behalf of the whole team please accept my sincere apologies for any inconenience caused.

    Occasionally, intermediary banks will stop payments without giving us any reason (they don't have to). When this happens it leaves us in the difficult position of not knowing why or what they intend to do.

    Obviously this is hugely frustrating for you - but as I'm sure you'll understand it's out of our control.

    Thanks for taking the time to post your review.

    Kind regards,

    Mark Bodega
    Director - HiFX
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