It's a good service but I wish they would display 'real' exchange rates not Interbank rates
Review by confirmed purchaser
So, how many people care about Interbank rates? I don't know any, and I have worked in consumer facing financial services for over 25 years. I believe consumers want to know for a set amount of cash how many euros they will receive, from the outset (or vice versa), they do not want to know how many euros it equates to using Interbank rates. You do get to know, but once you are logged in, and at that point you think, well, I might as well. So HiFX, why don't you display actual conversions? I really cannot believe others do not complain about it, perhaps as the real rate is marginally better than other providers offer, we consumers just accept it. It is shameful and I reckon once the FSA gets bored with grabbing the easy money from fining institutions they might just turn to you for mildly misleading folk. Yes you do explain what the rate is, so you are not in breach, but come on, you could do better! The service/process by the way is really good though!