HiFX reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service fine, exchange rate not so good

The on-line exchange is fine, no delays or hiccups, but the spot rate you actually get is significantly lower than the rate quoted for the day, for example sterling to euro at 1.12 when the daily rate is 1.16.
    TrustScore 9.5 / 10
    5,633 Reviews

    Reply from HiFX

    Dear Janice,

    Thanks for taking the time to post the review.

    To ensure we offer great value for money (including banking charges, exchange rates and other fees), every couple of weeks we get an independent research company called DQM to check all the main high street bank/building society exchange rates.

    As a result, HiFX has a hard earned reputation for providing excellent value for money, complete peace of mind AND great customer service if and when you need it. It's this mix which we believe, makes us unique and why we've transferred over £100 billion on behalf of both business and personal customers.

    You may well find a smaller broker who is prepared to under cut the rates we offer to get you onboard. But will they consistently offer you these same rates for each and every transfer you make with them in the future? Can they offer you the same level of security to keep your hard earned money safe and will you have real piece of mind when trusting hem with your hard earned money?

    We're not complacent by any means and we're constantly looking at new ways of improving the services we offer in the future so watch this space, but as i said when it comes to offering value for money, complete peace of mind and the best security in the industry we honestly believe we offer a unique service.

    Thanks once again for choosing HiFX and for your feedback. Please don't hesitate to contact me directly if you have any further questions.

    Kind regards,

    Mark Bodega
    Director - HiFX
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