It took about 10 minutes for me to transfer money to HIFX bank account (it could have taken up to 2 hours) so why, after 36 hours, have I still not received the payment from HIFX? They say it can take between 1 and 4 days...Why?? That is not acceptable.
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Having personally looked into your transfer I can see that we received your payment on 18th. However as this was after our 2pm cut off time, we released the payment first thing the next day. The delay you've experienced is therefore as a result of the bank receiving bank.
Whilst tremendously frustrating, I'm sure you'll appreciate that we cannot control the clearing times of the bank receiving the money - hence why we state on the website and throughout our documentation that you should allow between 1-4 working days even though we send your money on immediately.
Thanks once again for posting the review and if you have any other questions please don't hesitate to contact me directly.