Thanks for taking the time to post your review - it's greatly appreciated.
I'm really sorry you were dissatisfied with the fees charged. We try to make it clear across the website and our online platform that there is a transfer fee of £9 for amounts below £3,000. Any amounts above this are free.
We used to cover the fees the banks charged however, more and more banks both in the UK and overseas, are increasing their international banking fees and so, as I'm sure you'll understand, it's simply not possible for us to do this anymore (i.e cover the unnecessary charges other financial institutions levy).
To ensure we continue to offer consistently competitive exchange rates, every couple of weeks we get an independent research company called DQM to check all the main high street bank/building society exchange rates to make sure our overall price (including banking charges, exchange rates and other fees) is better. We also include all the main currency co's.
As a result, HiFX has a hard earned reputation for providing excellent value for money, complete peace of mind AND great customer service if and when you need it. It's this mix which we believe, makes us unique and why we've transferred over £100 billion on behalf of both business and personal customers.
You may well find a smaller broker who is prepared to under cut the rates we offer to get you onboard. But will they consistently offer you these same rates for each and every transfer you make with them in the future? Can they offer you the same level of security to keep your hard earned money safe and will you have real piece of mind when trusting hem with your hard earned money?
We're not complacent by any means and we're constantly looking at new ways of improving the services we offer in the future so watch this space, but as i said when it comes to offering value for money, complete peace of mind and the best security in the industry we honestly believe we offer a unique service.
Thanks once again for choosing HiFX and for your feedback. Please don't hesitate to contact me directly if you have any further questions.