HiFX reviews

HiFX reviews

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About

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Review by confirmed purchaser

An easy way to transfer money online - even for a technophobe!

The system is easy to use, instructions are clear and precise, and the transfer was received the next day! A very quick efficient service.
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Review by confirmed purchaser

Excellent from start to finish, speedy and best rates available.

I have used HIFX twice now in the last 10 years, once to buy a Property and again recently to sell it. Their Consultant was superb on both occasions. It was as easy as buying a newspaper locally. The exchange rates are excellent and unlike Banks HIFX do not "rip you off". I would not use anyone else.

Ted Allen- Southampton
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Review by confirmed purchaser

Very easy to use, very helpful staff.

This was the first time I have used HIFX on line. With a little help on the phone it was easy and fast. Scary to see the rates altering every few seconds.
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Review by confirmed purchaser

Very easy

I have used hi fix on a few occasions I am pleased to say you always get a good rate and it is so easy to follow the online instructions I have saved money with this way of transferring money and will continue doing so. Thanks Hi Fix
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Review by confirmed purchaser

Very good very quick

All the time I. Have delt with hifx I have had a very good service
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Review by confirmed purchaser

Very quick and efficient.Have found the service excellent over the last 6 years.

Hifx have been consistently good. They give great customer service, are proactive, efficient and competitive. The website is very clear and easy to navigate, and I have found them excellent to use for all my foreign transactions, both in the UK and Australia. I will continue to use them ongoing, and have no hesitation in recommending to others. Certainly much better than using your bank!
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Review by confirmed purchaser

Rates to die for

Fast secure and bank busting rates, couldn't ask for more really no complaints so far.
Great job HIFX keep it up.
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Review by confirmed purchaser

This process could be better.

Making a payment with HiFX is more complex than making it through my bank because I have to set up the payment with HiFX and then transfer the funds to HiFX from my bank.

The second part would be completely painless if the payment reference I use to pay HiFX was fixed (like my HiFX account number or username) but it changes for each transaction and at my bank changing the reference is like setting up the payee again. If the reference was fixed I could make the transfer to HiFX using my phone in seconds without having to edit the payee on my PC and go through all the security that entails.
HiFX

Reply from HiFX

Hi John,

Thanks for taking the time to post your review.

Each transfer you make via HiFX is given it’s own unique reference. Quoting this reference on your payment ensures that the funds are allocated to your trade as quickly as possible. It also makes it easier for us to chase your payment if there are any issues.

If however the reference you quote is not amended for each new payment we will still be able to allocate the funds to your trade. Our payment system is configured to identify various pieces of information such as the expected amount, date and the senders name. It also remembers your bank account number from previous payments so if you quote a contract number from a previous trade with us we're still able to allocate your payment to your current trade. It just might make the process a little longer.

As I say though quoting the exact reference, does mean the funds you send us are allocated as quickly as possible which in turn means we can then send the currency you've bought on to you as quickly as possible.

Rest assured though, I've passed your comments on to our Back Office Team and asked them to come back to me with their suggestions on how we could make this part of the process any easier.

In the meantime, thanks once again for taking the time to post your review. It's greatly appreciated.

Kind regards,

Mark Bodega
Director - HiFX
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Review by confirmed purchaser

Easy to use, reliable and trustworthy.

It works well and when I have used it the money was transferred exactly how it said it would. At the right time and I knew upfront what the charges were. The cost is very low.
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Review by confirmed purchaser

Very quick and easy to use and a only a fraction of the price my bank was going to charge.

Quick, easy, secure and much cheaper than conventional services.
My bank were making an international money transfer impossible, as they were demanding I go into a branch and fill out a form. I was abroad at the time and there were no branches in country! Also, I asked how much the transaction fees would be and how long it would take: £40 and up to five working days.
I found HiFX on the internet through money supermarket, set up my account and transferred the money within 15 minutes. The transaction fee, £7 :) and the money was confirmed as received next day.
I will certainly be using them again, frequently and would highly recommend HiFX.
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Review by confirmed purchaser

HiFX - High 5 For Exchanges!

I experienced problems logging on (my fault entitrely through memory loss on passwords) when I called the office they were very professional and stayed on the line talking me through each stage. I do transactions monthly and never had a problem in the past, the Agent offered a service I was not aware of (Monthly DD) but my circumstances change monthly and its not always the say value of exchange. However I was impressed with her knowledge
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Review by confirmed purchaser

Couldn't be simpler.

A simple and efficient process.
Easy to use.
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Review by confirmed purchaser

simple, fast to use

very simple to use, kept informed at every step, very speedy
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Review by confirmed purchaser

Even I managed it on my computer!!!

Quick and easy to use the site to transfer money from my English bank to my Spanish bank.
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Review by confirmed purchaser

Slick and simple

Really easy to use service. You get to see exactly what the conversion rate is going to be before you confirm a transfer and the rate always seems to beat the bank. I had my money within 2 days.
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Review by confirmed purchaser

Forget the pain...take the gain...use HIFX for your money transfers abroad!!!

It's a simple few clicks once you are registered with them.You can even watch the rate climb or fall before you decide to confirm your transaction.Then you make your payment and they do the rest.Really simple. They keep in touch by e mail during every step which is really reassuring.
I wouldn't go near the bank again!
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Review by confirmed purchaser

quick and easy

All done with no problems, a quick way to transfer money.
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Review by confirmed purchaser

What Service

We have used HIFX regularly over the last 4 years or so and have always
had a quick, efficient and reliable service each time, everything always
go's smoothly and I would recommend the company to one and all with no
reservations at all. Many Thanks.
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Review by confirmed purchaser

High Fives for HiFX. Can't fault it!

Having used banks to send euros to France, setting up an account at HI-FX is both faster and far better value. Their communication of the transactions keeps you right in the picture.
There is no reason to use a bank ever again.
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Review by confirmed purchaser

Oil on trouble waters

High guys . Thinking of moving money? Twice in the last year we have moved money with HIFX. Just today we made a large transfer and our French bank were making a real meal of it. Each time I spoke with HIFX I was given reassurance and calming and professional support. Incredibly the bank was still asking for more information at midday but we received an email from HIFX at 3pm.
We dealt with a premium client manager Phil Monkhouse but everyone I have dealt with in HIFX has been top line .

HiFX

About HiFX

Foreign exchange, currency exchange & international money transfers from HiFX, the UK's leading independent foreign currency brokers.

Visit HiFX

Contact information

Write to: yoursay@hifx.co.uk
Call us on: 01753859159
We live here: Morgan House
SL4 1EP Windsor
United Kingdom

Category

HiFX is ranked 21 out of 260 in the category

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