I attempted the transfer 237000 Euros from my Spanish bank to £ at my Nat west account, this being the proceeds of my house sale.After agreeing this on HIFX website I visited my Spanish bank (Sabadell) to arrange the transfer, they point blank refused to send the money to the HIFX account, I spent over one and a half hours at the bank but they just would not do it, they said it had to go to my named account and cited money laundering as being the reason. In the end I had to have the money transferred direct to my NatWEst account as this is required this week for the purchase of my new house. As soon as I returned home I contacted HIFX to explain and to cancel the transfer however their response is simply that it's my problem and they are now claiming damages from me of £2,800. This is very unfair as their web site makes it all seem very simple and at no point does it mention that your bank could refuse to send money through HIFX, by the time you discover this it is too late, you are committed.
Would highly recommend you using HiFX. Once you have an account with them sending money abroad is very uncomplicated and if you do encounter any problems the staff are extremely helpful. Good to have an account manager at the end of the phone.
Had no time to go to transfer money,especially with my late working hours.And searching for a good rate and reliable exchange was a great task for a new migrant like me.had to make urgent transfer to friend so as to pay my credit card overseas. HIFx was breeze to use and feels safe with the procedure they follow. Would also request to make the app more versatile with option to log in and use. Excellent way to transfer money internationally .
I would recommend HIFX as a smart contemporary way of transferring money abroad. When an issue arises as it did with a recent transfer to New Zealand the staff involved at HIFX were very helpful and polite, though the issue was not of their making.
Very good and quick service. Did something wrong with the payment they emailed me straight away, explained everything what I needed to do. It was very clear and helpful. Once I corrected my mistake they did the payment straight away.
I've found HiFX to be a highly professional and very helpful company to deal with. When I sought help they talked me through the process with the utmost patience and were a reassuring presence in a sometimes frustrating transaction. The frustration, I must emphasise, was never on the part of HiFX but with the difficulties in dealing with an unfamiliar system. Each stage was conducted with a minimum of fuss and they were always cordial and approachable. I would not hesitate to recommend HiFX : they guided me through our French venture ten years ago and again, this time in its conclusion, both with excellent service.
HiFX's website is extremely clear and easy to use, in fact one of the best websites I've used. The setting up process and my first transaction was a breeze. All this and an excellent exchange rate too!