I needed to exchange GBP 20,000 to Euros and unfortunately chose to use HIFX. They "lost" my money for over 3 weeks and lied about it by blaming it on the bank ( They since mistakenly admitted in an e-mail having the money all along ). Now HIFX deny any responsibility. Their actions cost me well over a 1000 in fines due to late payment....
I started using HiFX several years ago after comparing the exchange rate between UK Sterling and US dollar between my bank and HiFX. I was astonished to find out for the amounts that I usually exchange quarterly to cover expenses on a property in the US was approximately $100 each quarter. I don't know about you but I could use that $400 a year for myself versus leaving with the banks. I also have started exchanging £ for €. It is surprising how easy it is to use the HiFX platform!
Initially sceptical I was reassured by Neil in customer support and within 5 minutes I'd opened an account and executed the transfer! That simple!
Service is good but I have a problem making orders at targeted rates, the system is not flexible enough in that the order will only be activated once the exact target is reached.
Often particularly over night the rate will achieve within a very small percentage of target but cannot activate when for example i would take say 1.9990 against a target of 2.0000. There should be a small % flexibility in the system which customers were aware of and could accept or decline at the point of placing the order.
I have been using this company for quite a while now and i have never had any problems with the transactions.
I find it to be a smooth easy to do process and the rates for my euro exchanges are always good
They send you text messages to your mobile phone so that you know that the money has been sent which saves you having to go back and check
All in all highly reccomended
I was picked up and taken to the office then dropped off back to my Hotel afterwards.
The office staff we all very friendly and made me a coffee. All the procedures and the financial details were explained to me in detail so that I had no hesitation in dealing with HiFX.
I'm the kind of person who checks my bank accounts on-line daily. Delighted to discover I can check the pound-euro exchange rate daily too - they just send me an e-mail every weekday. This means I can pick the best time to transfer funds to our French account. And it can be done so quickly, too - no repeat of the awkward situation a couple of years ago, when we realized we didn't have enough money in to cover a big bill - and it took over a week to transfer! It's a prison offence!
I have used HIFX for over two years now and the service has always been excellent. It is easy to use and although it states in the conditions that transfers can take up to 4 days, in my experience, especially lately, the money has been in my overseas account within 2 days at the most.
I have used HiFx several times now to transfer funds to our son who lives in Austalia. HiFx have always been prompt and straight forward to deal with. An easy site to follow.
Very quick registration process and easy to understand website.
The live update exchange rate is good and getting a quote takes no time at all.
I send a lot of payments from UK to US so will be using HiFX for these as they had the best exchange rate and easiest to use service i could find.
The staff at HiFX are so efficient and you feel, when speaking to them, they are people you know and trust. No being very computer minded, I was led through every step the process of moving money between the UK and Spain, without feeling stupid.
Well trained staff.
An extremely user friendly service , I found it fast and efficient and the rates were the best , I would most definitely recommend this to a friend , not having had much previous experience it was easy and stress free ! Thanks Hifx !
Good exchange rates, better than our local bank, always online, easy to use site, fast way to transfer money and a person to talk to if needed.
We found HIFX through a magazine advert and that was 7 years ago. When we first made transactions over the telephone, the traders were always helpful as well as carrying out the transaction.
Now we use the online service and so far it has been glitch free.
We are very happy with both the exchange rates and the ease of use.
If you need to transfer moneys to France, then I recommend HIFX.
I moved to the UK in 2011 and wanted to be able to transfer money home for bills - the exchange rate was perfect within currencies but the Bank charges for transferring were / are extortion!!
After almost 2 years searching I have now found the perfect solution, with a set fee and a good exchange rate, this service is easy to use, and trustworthy.
I would highly recommend to anyone.
We had to work with a complicated invoice involving payments in both Euros and Sterling. Nevertheless personal contacts by phone got around these troublesome details. Both types of transactions were successfully dispatched within two days.
Needed to send some money overseas at short notice. With the up to the second rate checker tool I was able to keep a close eye on the value and choose exactly when to send.
A very easy transaction to set up and execute.
We moved from Britain to Canada, and chose this company in 2013 to transfer funds from the UK. When we found that a currency broker we had used back in 2005 had gone bust, we looked for a new one online. Anyone can set up a website with a few fictional testimonials and claim to be running a solid business, but HIFX stands out because of its association with the Post Office. That made it an easy choice.
We have made two currency transfers, and both were carried out quickly and efficiently. Each step was confirmed both by text message and email, and I was also able to talk to a helpful human being on the phone, as well as tracking the transactions online. The exchange rates are clear, no surprise fees, all in all much better than dealing with high street banks.
We were fed up getting ripped off by UK banks when sending monies from Europe to the UK. We looked at other transfer services but got worried about some of their procedures (sending the funds through non-EU regulated banks etc). A friend recommended HiFx. They answered all questions quickly and satisfied us that we weren't going to get ripped off!
Always there to help when needed but the procedure is so easy the help is not always required.
HiFX is a really convenient method of transferring funds from the UK to an overseas account. The system allows you to predefine the accounts you most commonly transfer the funds to. This save a lot of hassle. The system also gives you the option of transferring an amount based on sterling or to transfer a particular sum in foreign currency. The charges and current exchange rate are clearly defined and you can simply pay using a debit card. The likely time-scale for the transfer to take place is also indicated but in my experience of transfer funds to France, this usually takes place with a day or two. So in short using HiFX is simple, convenient and effective.
Great website, very clear and straightforward, just a few clicks once you are set up to make a transfer. Competitive rates and great communications.
Excellent service and used now for a number of years with absolutely no issues, recommended
Highly efficient and effective transactions - user friendly with a feeling of having had real personal service thanks to the ongoing notification of a transaction's progress to completion. Minimum transaction costs and daily updates on exchange rates enables customer to home in and get the best from the ups and downs of the international money market
I have used HiFX three times for sending money abroad and always found HiFX to be so easy, paying by Debit Card. There are no complications and they remember your details for the next time you send to the same person. Their exchange rate is good, not the absolute best, but it is always fair and within a few decimal points. I have used another exchange and found it difficult since they would not use a debit card.
I would recommend this exchange. You will not be disappointed.
It is so easy to make transfers with HIFX, whether it be a one off or regular monthly payments, highly recommended. It can be done all on line, no printing out paperwork and scanning in, so easy.
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This is a quick and easy way to transfer money, I needed to pay a bill and when I realised I didn't have the amount in my current account to cover it I just went online and transferred the money in minutes. I didn't have to go into town queue at the bank and then fill in forms in triplicate and wait 3-5 days for the money to arrive in my French Account. The money was in my acccount in under 24 hours.
I was looking for a way to transfer money from the UK to Australia without all the expensive bank charges. I found HiFX highly recommended on the web and I wasn't disappointed.
In one transaction I saved about $500 aud in exchange rate and bank charges.
Will use again.
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