I have an existing facility with HiFX and had a small international fx requirement from the UK. My telephone enquiry relating to my needs was dealt with very efficiently and I felt very secure to make this exchange as an online transfer having confirmed all my details were correct. Super service!
I have used this company since 2009 and have had no problems! I was affected by Cypriot Swiss franc mortgage serario and advisor was always sympathetic on calls when had to advise the increase in payments. Problem now resolved and managed to negotiate repayment amount in Cyprus and transfer mortgage o uk so will not require the services of hifx any longer. Always get through on telephone swiftly and are greeted by polite knowledgable advisor. Very efficient company in my view!
Thank you for your help over last few yearsMARIE HYND
I have been using HIFX for around 10 years and have to say that it has been an area where the performance of the service provider has always been first class in stark contrast to other financial service providers. Recommending their service to anybody, friend or casual acquaintance, would be a pleasure as I rate their performance as 1st class and the best in this particular field. The only reservation relates to the fact that their bank Barclays uses a third party Singapore agent to send my funds to Standard Chartered Bank in Singapore who charges me S$15 for each transaction - however this may be unavoidable or I have to change my bank to a "local" bank if Barclays can transfer directly to them. However, this is a minor inconvenience given the ease and efficiency of HIFX's process.
This is by no means the first time I have used HIFX and, having set up account details ages ago, ordering a transfer of money was very easy and trouble-free. Even the original setting-up was very easy and I remember having help from a HIFX associate on the telephone. So helpful.
I have dealt with HIFX for many years and can thoroughly recommend them. All the staff are really nice and so helpful. A recent transaction I made I thought would be extremely difficult but the poor girl at the other end of the phone line had the patience of a saint, she walked myself and hubby through the procedure and got us there, she was marvelous as I have found all the staff. Being of the older generation and struggling to keep up with technology it's good to know that HIFX will make it painless also assuring a good exchange rate. I haven't always been an old fogey but young or old this company will take the stress and you can relax knowing you are in good hands. Go on give HIFX a ring, nothing ventured nothing gained.
I have used HiFX for personal and business transactions. I have never had a single issue with their service. The website is a dream to use. As a small business it's important to be able to use a broker you trust. Highly recommend.
I have been using HIFX for quite a few years now and always enjoy excellent service. The fact that it is the only transfer site I ever use speaks volumes as I don't go back to places that don't offer and provide good facilities. I would, and have, recommend HIFX to my friends.
You need to sort out a bit of internal communications out, slightly misguided by one of the staff. We sent an email that wasn't acknowledged so not sure what went on there, there is such a thing as out of office or you should have passed the client to another account manager
I found the website easy to follow, and didn't require the assistance that was offered to me by my account manager. When I did have cause to call Hifx, staff were very helpful. The international transfer was better value than I could achieve via my business banking so I will be using the service again.
I have tried all ways of taking money to Spain so that I can pay the bills for the apartment that I have there. I have taken cash down personally and I have written cheques on my English bank account, but the best rate of exchange that I have got is by sending money through HiFX. It is quick and reliable and safe.