I ordered three items, but received only one as ordered. One was correct, one item not what was ordered, and the last was to be downloaded. After numerous attempts I still don't have the download item and have given up. Will not deal with them again.
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I am sorry that you were disappointed with your experience purchasing through our web site. Our customer services team would have been delighted to help with any problem (firstname.lastname@example.org) I have emailed you additional information which will hopefully prove useful.