Ordered a Christmas gift on 6th Dec. Still not received on the 13th and order status "awaiting shipment" so I sent a message querying when i would receive item. They replied saying that it was shipped on the 7th (not according to my account) and suggested I had a royal mail slip or it had been left with a neighbour. They also told me that the item is now out of stock until new year. This is very annoying as I had ordered this gift as a Christmas present for my Dad........ NOT HAPPY!!!!!!
The item was a gift and came in a lovely gift box of its own but as it was just in a normal plastic postage envelope...no bubble wrap to protect it, it's a bit battered now. Hopefully the recipient will see past that! Fast delivery though.
5* service so far- I ordered the 'tricky' Christmas present, which I thought would be perfect for the recipients - had to order far in advance and organise to be posted directly - very prompt query,as to when would be the best time to send, so hopefully all will be well. Lovely gift, at reasonable price. Thank you.
I was worried about buying from somwewhere so far away as it was china. But I did not need to worry, as my china plates came so quickly and wrapped so well. I also had the most delightful note from the lady who wrapped them called Phoebe, that made the whole experience even better. From the moment I went onto the website, with it's feel of quality from a bygone age to the receiving the plates all at a competitive price was wonderful. I really will not hesitate to use again. Thank you.
Great experience with Hintons. I moved house between ordering and stock being available, they updated my order no worries. Slight hitch with the postage but customer service was excellent, sorted the problem and even put a little box of chocolates in as a moving house gift! Oh, and great quality mugs too! Thank you!
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