The website for Hargreaves Lansdown is poor. I have used many websites and am quite computer savvy, but even I have difficulty using the website. It is rather poor in my view.
Worse they have repeatability failed to execute my orders and put forward reasons which I doubt. Today I believe I have caught them out. I placed a sale order of BP shares at a limit of £4.46 good until end of trade.
However they did not execute my order. When I queried the failure with them in the evening they initially stated that the price had only briefly reached the limit price. However I had the daily FTSE chart for BP which clearly showed the price had again exceeded the stated limit and by quite a margin, for over an hour and that volumes were huge.
The staff then backtracked and lodged a formal complaint for the failure agreeing that I had been let down and lost money. I lost out on over £1000.
I will be contacted Monday now but what a poor show. I will be using a better broker from now on. Even if costing more. These people appear like cowboys to me. I regret using them.
I was fed up with having various pensions dotted around over the last 32 years of employment being eaten away by high management costs along with other hidden costs.
As I would consider myself an experienced private investor I was looking for a way to manage my own pensions and other investments all in one place with low management costs with an easy way of transfering.
Hargreaves Lansdown fitted the bill in every respect.
What sounded quite a daunting proposition went smoothly and with ease as Hargreaves Lansdown contact all your existing providers and manage the process up until the point the transfers are complete.
They keep you fully informed along the way at the various stages of transfer which gives peace of mind.
I would have no problems recommending Hargreaves Lansdown to anyone.
robust online systems, good service, nothing to complain about
I transferred a poorly-performing Protected Rights pension into the HL SIPP around a year ago, to give more flexibility, and it couldn't have been easier. HL handled all of the paperwork and were very professional and friendly throughout the process.
The main reason I chosse HL to start my stocks and shares ISA is because I had heard a lot of word of mouth about their quality of service. It is true that some other companies do more discounts, however I was transferring a substantial cash ISA and wanted to do itright . First their helpdesk guided me through the bits I didn't understand about funds etc. The actual application process was on paper and was smoother than I expected, the money was there to invest in I think about 9 days. Since then I have used the website which is updated very frequently with information on shares and funds. All in all a faultless service and the remarkable thing is you can pick up the phone and speak to someone knwledgeable in just a few rings.
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