Hargreaves Lansdown reviews

Hargreaves Lansdown reviews

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5.2
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Good for pension funds, but beware of hidden costs for individual shares

Hargreaves and Landsdown is well marketed and one of the leading DIY Pension platforms in the UK. It is easy to use and in many ways works well.

Where I have been very disappointed with the company is the hidden charges in purchasing mainstream companies in foreign stocks such as the US market. Whilst the cost of trading appears to be relatively low cost at £9, the amount they make on the exchange rates is considerably higher. You typically end up loosing just over 2% on a transaction on purchase, add another 2% when you come to sell you've paid 4%, which is significant. Add to this the trading platform costs and the service starts to look pretty pricey.

Like many financial services these transaction charges are less than transparent and it would be preferable to charge a more realistic higher trading rate, rather than make money out of customers through hidden charges.
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“Aloof, Arrogant & Incompetent Customer Service!”

I have just joined them and I have found them arrogant, aloof and totally incompetent. Their customer service is atrocious! To the point I nearly missed the deadline for cashing in my capital gains. I put in a written complaint 10 days ago and they have not even answered me. I wrote to Peter Hargreaves and he has not replied either. Do not go with them! Their administration is a nightmare! I am about to move elsewhere after 2 weeks as this experience has given me no confidence.
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Poor misleading website

HL transferred money from my bank account for Royal Mail shares but claimed thereafter that I had made no application for the product. Scandalous.
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Hassle free pension transfers

I was fed up with having various pensions dotted around over the last 32 years of employment being eaten away by high management costs along with other hidden costs.

As I would consider myself an experienced private investor I was looking for a way to manage my own pensions and other investments all in one place with low management costs with an easy way of transfering.

Hargreaves Lansdown fitted the bill in every respect.

What sounded quite a daunting proposition went smoothly and with ease as Hargreaves Lansdown contact all your existing providers and manage the process up until the point the transfers are complete.

They keep you fully informed along the way at the various stages of transfer which gives peace of mind.

I would have no problems recommending Hargreaves Lansdown to anyone.
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Review by confirmed purchaser

Perfect - no reservations, I would recommend this company to anyone.

robust online systems, good service, nothing to complain about
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Review by confirmed purchaser

Better than I expected

Had dismal experiences with a couple of other online stockbroking services so finally tried the one everybody seems to recommend. Service is pretty comprehensive and attention to detail impressive.
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Outstanding Service

I transferred a poorly-performing Protected Rights pension into the HL SIPP around a year ago, to give more flexibility, and it couldn't have been easier. HL handled all of the paperwork and were very professional and friendly throughout the process.
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Couldn't have been easier

The main reason I chosse HL to start my stocks and shares ISA is because I had heard a lot of word of mouth about their quality of service. It is true that some other companies do more discounts, however I was transferring a substantial cash ISA and wanted to do itright . First their helpdesk guided me through the bits I didn't understand about funds etc. The actual application process was on paper and was smoother than I expected, the money was there to invest in I think about 9 days. Since then I have used the website which is updated very frequently with information on shares and funds. All in all a faultless service and the remarkable thing is you can pick up the phone and speak to someone knwledgeable in just a few rings.
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There are cheaper brokers.....

but you get loads of help, advice, tools and resources

Hargreaves Lansdown Details

About this company

Hargreaves Lansdown aims to provide the best information, the best service and the best prices to help private investors make the most of their money. This includes services such as the low cost ISA or SIPP, with a choice of over 2,600 discounted funds from 190 leading fund managers. They offer share dealing from £5.95 per deal, including overseas share dealing. HL is known for providing free news and research on popular funds and shares, and for publishing their Wealth 150 list of funds. The company has been established since 1981.

Visit Hargreaves Lansdown

Contact information

Call us on: 0117 900 9000
We live here: One College Square South, Anchor Road
BS1 5HL Bristol
United Kingdom

Category

Hargreaves Lansdown is ranked 241 out of 260 in the category

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