HMV reviewed by

Lincoln, GB

12 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Click and Collect. Madness.

I'd seen an offer at hmv.com for a Blu Ray box set priced at £10 and later saw the identical box set priced at £12 in my local HMV store. I asked the sales assistant why there was a price difference and was abruptly told "That's the way it is." Wishing to save a couple of quid I revisited hmv.com and used the Click and Collect service to reserve the item I'd just seen so that could only pay £10 for it.

The email from hmv.com told me to wait 2 hours before visiting the store - rather annoying given that I'd just seen it on the shelf - but I waited nonetheless.

When the golden hour arrived I presented myself in the store with my email, expecting the Blu Ray to have been set aside for me. It wasn't. The rather sloppy sales assistant - incidentally the same one I talked to two hours earlier - simply waddled off to the shelf and picked up the Blu Ray priced at £12. She then spent too long wondering why the item she had in her hand was £12 when my email told her I could have it for a tenner.

Eventually she located a greasy, unshaven manager (I assume) who served me completely without comment, processed a price override and I left with the exact same item I'd seen two hours earlier.

An incredulous process, barely aided by "I don't give a damn" shop staff. Not impressed.
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