HMV reviews

HMV reviews

Acceptable
6.3
from 0 - 10
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You can find the odd bargain

I'll be honest I normally end up going with Amazon, but occasionally you can get the odd bargain from HMV (in store and online) but as with everything SHOP AROUND!

No problems with service though, just prices aren't always the best.
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Excellent!

Good old HMV, those were the years... :) x
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Window Shopping only

It is a great place to see the merchandise before going home to buy online!
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easy online buying

HMV lets me easily order the music I want online and theire prices are competitive.
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best offers on dvds

i a lways buy my dvds here, just fantastic deals
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fun shopping

i always go into hmv when im near one and spend at least £30 or more ...easy to shop around and very helpful staff
great choice on film cd and games very gd prices
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not to bad

not to bad really just wen in store it is so busy all the time
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Ok in the sales

Pricing wise you can definately get your dvds and cds cheaper elswhere online but pretty good pricing during their sales. Delivery has never been a problem and have always arrived on time.
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Bought new games, received ex-display boxes from their shops.

I bought 3 supposedly new PS3 games in a clearance sale they had. When they came, all 3 boxes were unsealed and obviously ex-display from their shops as they were all scratched and had price sticker residue all over them. One of the cases even has a gaping large hole in it where a bit of the case has completely broken off, now it doesn't even snap shut.

The games and manuals came in a clear plastic sleeve and seemed new, but does that really matter anymore? I didn't expect such a large , well known retailer to be passing off games in such shocking condition as brand new. I am not the only one as the same has happened to pretty much everybody on HUKD who bought from them during this sale. I didn't even bother with customer service, as everyone who has tried have said they don't give a hoot about it. All they would do is tell you to send them back if you don't want them.

The only reason I've given them 2 stars instead of 1 is because the game discs and manuals itself were at least new (I think) and the low prices they went for (pretty much everything on HMV is overpriced nowadays).

HMV, if you're reading this: No wonder why your business is failing.
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Giving up on them

I have ordered 3 items in the past 2 weeks. 2 PC games and a PS3 game. One of the PC games and the PS3 were unsealed and clearly were preowned/used stock when they should have been brand new. The PC game was a steam activation game and when tried to register the serial was USED! Contacted customer service and they were less than helpful. Have returned both and am awaiting refund, will spend my money elsewhere. WILL NEVER BUY FROM AGAIN!
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Love shopping with HMV but delivery needs speeding up.

I love shopping with HMV been shopping in there shop for many years, staff always chatty and polite, and eager to help if you have a problem.
Shopping on line is some times a long process pages seem to take ages to load, easy check out - delivery is often slow which lets HMV down.
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Big range of all types of entertainment products

For all their financial problems they continue to get me the dvds/cds i want at a good price, let me know if anything is out of stock and get it to me ASAP. Use them regularly as do my friends.
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Good Prices

Orders despatched and received before release date extras cashback, quidco cashback offered plus loyalty points for pure hmv card, what hmv lack in the high street they more than make up for with theyre online services
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Appalling

Just cancelled an item I ordered a month ago during their sale - still waiting for it to come into stock! It's wrong when websites that advertise products which they don't have available. Complained to their customer service and absolutely no response.

No wonder this company is struggling in the face of competition
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Not the best

After several months of a certain CD being on backorder, i was emailed to say order cancelled. Not the best, will not order from Amazon instead.
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Disappointment!

Edinburgh Gyle Store: 27/12/11 - Tried to return a DVD after Christmas as I already had it, I didn't want to offend my sister and tell her, or even worse have to ask for the receipt so I went back to the shop to see if I could just exchange it (didn't expect a refund without a receipt)... The person I spoke to was incredibly rude and said they couldn't accept it as there was no proof it was from HMV... I pointed out the barcode on the back that said HMV and the price on it. I was happy to accept the current selling price which was lower but they were not interested and demanded I got out the queue. Then as I left, the manager stood blocking my exit just making me more angry. I have now sold the dvd on ebay and donated the proceeds to charity, but HMV have lost a customer for being so damn rude and obnoxiousness and I don't recomend anyone to shop there.
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expensive, but otherwise good

slightly expensive for my liking, finding some bargains elsewhere. Other than that the service is good and I will probably use again.
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Good in general

One star off due to the constant lack of consistency in pricing between online and store - which can be pretty big difference. Online ordering fine though, and staff always helpful in our main Portsmouth and Gunwharf stores.
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Great!

great prices, free delivery and the items arrive very quickly!!

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HMV Details

About this company

hmv.com - Buy New Music CDs, DVDs, Games, Consoles, Blu Ray, MP3s, ipods, T-Shirts, Books, Gadgets & More Online with Free UK Delivery | hmv.com

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