Ordered some DVD's Monday evening from HMV's online store. Lo and Behold they turned up bright an early this morning. I'm very impressed with how fast these arrived. I really didn't expect them until maybe tomorrow at the earliest.
I've not had to shop through HMV that much and to be honest, I'm quite happy of that fact. I only used them once online and that was more than enough for me. Bought myself an xbox 360 with 2 games as a bundle pack, thought I would treat myself. Well I placed the order, a timeslot of 3-5 days for delivery "great!" I thought...and that was the first mistake.
The 5th day came, nothing through the post or any attempted deliveries, I thought I would just give them benefit of christmas deliveries as it was around that time...finally on the 9th day after delivery I got something but was way too small for the xbox 360...I got one of the games from the bundle...ok, so where is the REST of it? Surely as a BUNDLE offer it should all come TOGETHER. I didn't make an issue as the next day the actual xbox 360 came along, but where was the OTHER game?...It didnt arrive until another 2 weeks had gone by, so in the end for everything to get to me, it took 23 days. FAAAAR from the best service I should be expecting. Again this was a while back but I still won't buy anything online from them. Another bad experience was that of my sister ordering a shirt from them quite a few months back. Somehow, and I have no idea how, the order itself just disappeared from the system, called HMV and they claimed they never got it, yet the money easily went from her account...Naturally one VERY p*ssed off Sister. If you can avoid it, DON'T order online with them, all you will get at the least is long delays for your item to come.
Another thing I've noticed, and I hope this isn't just me, is that the prices online are often different from the prices instore. A quick example. Xbox 360 transfer kit. Online - £11.99. In-store - £14.99...which leads me onto the prices themselves. In comparison to other major outlets, such as Play.com, Amazon etc they are often overpriced for the majority of things they sell and have been criticised several times for not even having the correct price on their in-store items (My dad got a cheaper CD when the cashier informed him the price was wrong but still gave him the lower price but besides the point, surely this isn't how a business should actually operate).
On the plus side, they are often pretty good for stock control both online and in-store and the staff are generally helpful so I guess you could consider HMV a fall back option if any of the better places to go are unable to fulfil your query. I could rate less but it has been a little while since I used HMV and I don't want to be completely biased based on family experiences but I still hear the same issues being raised, especially with the slow delivery. HMV just NEEDS to focus there, as well as on their pricing strategies.
Love the site and the choices you get,really love the sales where there are bargains to be had.But at times I am amazed with all the competition around that your prices are quite a bit more than other web based cd/dvd sites. Having said that the ease of using your system is great and delivery is usually pretty quick too.
I had ordered an item 2 weeks before my mums birthday and the item said in stock when i placed the order. I checked my order a week later and nothing had changed still didn't say dispatched, i checked it again a couple of days later and it said delivered. it hadn't! i checked the delivery terms and it said you have to wait 14days before you can put in a complaint. The item arrived a week after my mums birthday so 3 weeks it took to deliver.
Left security tag on the side of case which caused the case to be unable to open had to return to store 5miles away to have them remove the tag only to be told that next time I should check before leaving the store like it was my job to do!
They set their prices as high as they can, and the stock barely touches what's available out there. How this company has survived to this day still surprises me to no end when we have places such as Amazon and Ebay to buy the same stuff (and plenty more!) at far less cost.
Always great prices. Rarely do they not have what I want. Free postage and packing. This website is so easy to use and not ONCE have they ever let me down. Plus a fantastic range of products. !00% trustworthy
What dreadful shop this is these days, strictly aimed at the student market with games and DVD's taking top billing, I remember it used to be a record shop!, price wise?, forget it, get it at half price or less online.