Lad være med at handle med dem. De er billige men det tager en evighed for varerne at nå frem - specielt hvis man bestiller fra deres "international warehouse" tager det over en måned før man får varerne.
Men værst er deres kundeservice!
Jeg fik tilsendt nogle forkerte reservedele hvilket jeg gjorde opmærksom på, og udover at det tager evigheder før de svarer, skal man igennem et helvede af administration for at få dem til at forstå at de skal sende de rigtige dele. Nu har de så i anden omgang IGEN sendt de samme forkerte dele, og IGEN vil de have mig igennem samme supportmølle - der er gået flere måneder med sagen nu og jeg har opgivet og skrevet til dem at de kan beholde deres skrammel - Jeg handler der ALDRIG igen.
Og endnu et eksempel på deres totale amatør opførsel, ville de have mig til at sende en reservedel til $2 retur til dem for at de kunne ombytte den - det kunne de så godt se da jeg skrev med store bogstaver - var helt tosset!
Don't do business with them. They are cheap but it takes forever for the goods to arrive - especially if you order from their "international warehouse" it takes over a month before you get the goods.
But the worst is their customer service!
I was sent some wrong parts which I pointed out, and besides it takes forever before they react, I had to go through a hell of administration in order to get them to understand that they have to send the right parts. In the second round they once AGAIN sent me the same wrong parts, and AGAIN they want me through the same support mill - The case has been going on for months and now I have given up and written to them that they can keep their stuff - I will NEVER shop there again.
And yet another example of their total amateur conduct they would like me to ship a replacement part for $ 2 back to them so that they could replace it - it could as well look as I wrote in large letters - was crazy!
Jeg har købt mange flyvere og alt muligt andet godt på HobbyKing. Jeg har aldrig haft en dårlig oplevelse, dog har jeg også holdt mig fra de ting som er så billigere at man ikke kan forvente et kvalitetsprodukt, samt de ting der har fået dårlige anmeldelser.
Forsendelse er ca. 15 dage fra Hong Kong hvilket jeg vil mene er så hurtigt som det kan lade sige gøre. Fra Deres European Warehouse tager det ca. 3 - 5 hverdage dette kunne være hurtigere, men er også det eneste jeg kan sige der ikke er 100% i orden hos HobbyKing
Har kun handlet med deres EU warehouse. Der er tit udsolgt, og når de så endelig har noget på lager tager det 1 uge at send varen fra Tyskland til Danmark !! Har flere gange handlet med andre tyske sider, hvor det kun har taget 1 dag, hvilket til gengæld også er rigtig hurtig.
Varen var OK (som beskrevet).
False front website. Very slick. Low prices but they rape you on the shipping. Their "customer service" is a joke. You'd get more satisfaction watching a test pattern on TV. I never did get my order and they won't respond to inquiries. No phone number listed, naturally, so there's no one to call to complain. My advice: take the cash you'd spend with them and give it to the next homeless guy you see. At least some one will be happy. Then again, maybe they're sitting over there in Hong Kong with an anti-American schadenfreude smile thinking about how after they're screwing us over.
Ja, overskriften siger lidt om hvor meget jeg har handlet hos hobbyking. 2 produkter ud af flere hundrede på sammenlagt 37 ordrer har været defekte.
Den ene var en motor til et modelfly (kostede ca. 60kr) og det andet var et wing-camera hvor batteriet ikke virkede(jeg lodede selv nyt batteri i, og kameraet fungerede derefter fint)
Priserne hos HK er sindsygt gode på mange ting, men det er vigtigt at man bestiller varerne hos det lager, hvor det bedst kan betale sig.
Småstumper op til en samlet værdi på ca. 14$ (80kr) kan med fordel bestille hos deres lager i Hong Kong. Overstiger værdien 80kr, kan den blive taget i tolden. Fragt er vanvittig billig fra Hong Kong, kun ca. 20kr op til 100gr, 32kr op til 200gr. osv.
Batterier og større ting (såsom komplette modeller) kan med fordel købes I deres europæiske lager, da man så undgår tolden.
Leveringstider kan svinge, men så lang tid man kun bestiller ting der er på lager, har jeg aldrig været ude for at det tager mere end 3 uger. Fra deres europæiske lager ofter kun 3-5 dage.
Udvalget er ENORMT, og der findes både billigt skrammel og dyrer kvalitetsvarer.
I recieved a polite e-mail with the answer of my question.
About the part list
It is not the way to place a order and customer service will help me to select the parts.
This was not the best way to get my information.
The operator apologize in a chat about our discommunication.
Maybe I was to soon with this review.
I had contact with the same operator as the first time.
He told me the minimum time they need to reply is 5 days.
I am still in the holding.
Hobbyking want to offer to help me and will not answer back.
A few weeks ago After a few live chats.
I wrote a email I didn't get my information until today.
Dear Hobbyking customer service,
Operator PS10 offer to send my order so you will help me to compleet my order list.
Minimum require is to buy parts for a Fly ready tricopter.
Do I need also a BEC or OPTO. OPTO seems a better system to secure the constant power to the engine then BEC.
Subject: Your order at HobbyKing, #2007717744
Date: Wed, 18 Sep 2013 01:10:30 +0800
HOME Account Arrivals Support Contact About Us Hobby Blog
Thanks for shopping at our store
Your order details are:
1x #9171000100/25437 Turnigy Talon Tricopter (V1.0) Carbon Fiber Frame = $79.99
1x #9171000073/24723 Hobbyking KK2.0 Multi-rotor LCD Flight Control Board = $27.99
1x #9355000004/22687 TGY-306G Ultra Fast/High Torque MG Digital Alloy Cased Servo 3kg / .06sec / 21g = $21.85
3x #D2217-8-1100/18969 Turnigy D2836/8 1100KV Brushless Outrunner Motor = $39.48
3x #TGY-30A/6468 Turnigy 30A BRUSHED ESC = $23.64
1x #9054000016/24854 Zippy-K Flightmax 3000mah 4S1P 20C Lipoly Battery = $16.39
1x #BOX-183g/8040 Extra Size Cardboard Box and Packing 183g = $0.00
VISA / MASTERCARD (No Paypal) + $7.52
EMS Express to Netherlands(MAX 2kg) $47.55
I was searching for informating about quatcopter and found one frame and missing the length in the discription.
I'll open the chat and askt it by operator SP1.
After a while he give the advice to ask this question to email@example.com.
Maybe you think what happened, untill today I didn't get a answer.
But they sent to me a recieved email so polite.
HobbyKing Support Centre (firstname.lastname@example.org)
Afbeelding van HobbyKing Support Centre
## Please do not write below this line ##
Ticket #739089: Hobbyking H4 Copter Multi-Rotor Quadcopter Frame 470mm
Your request (#739089) has been received, and is being reviewed by our support staff.
To review the status of the request and add additional comments, please visit www.HobbyKing.com
Sep 19 15:21 (HKT):
Dear support hobbyking zendesk,
Operator SP 1 advice me to contact you because hi couldn't give a answer on my question.
Almost all the sizes of the Hobbyking H4 Copter Multi-Rotor Quadcopter Frame 470mm were showing on the site.
Only not giving is the length.
What is the length of this quadcopter?
I hope to hear soon of you.
Look they offer these great deals of stuff, but when you check out the shipping cost id ridiculous. Lets say you buy an item, they assign a weight to it. Example, I little voltage monitor that weighs 5 grams, they assign a weight of 30 grams. They do it to everything, then nail you at checkout. I ordered 5 items that amounted to $139.50. They charged me $59.00 in shipping.
I despise Postal profiteers, and Hobby King is the King of making money on postage. When the box arrived, it was stamped with the total amount of shipping ($19.83 us equivalent), I was so pissed that I vowed to never give my money to them again.
I hate liars and conmen. These types of Chinese companies will do almost anything to pick your pockets clean. If you are a US customer, buy from a US based company. You might pay a few buck more on the product, but the shipping will be less, and you wont have to wait 24 days to get your stuff.
the only reason i did business with these buffoons was to purchase the genuine brand as advertised on their site. i contacted their support twice via their web "support centre". both times i was not satisfied. they were slow to respond. sometimes they seemed to not read the message and made a generic reply.
the first time i wanted to verify that i had received the genuine product and not a fake, which they were not able to do. the second time i discovered a fault with the product. i had to explain the fault twice before their "product specialist" asked for a video which i complied. after all that they said to use their support page to create an RMA and ship it back at my expense for a faulty product. that took 3 weeks! what a waste of time.
i advise anyone to avoid doing business with these charlatans. their prices are only decent if you don't run into issues. good luck with that.
so ordered kit, lots of parts, one critical part is missing, company refuses to ship missing part , they now just ignore me. Also overcharged me and refused to give money back, gave store credit. Ripoff site, only attraction are low prices, will at the end cost more! Will never but form them! They should focus on customer serve and be diligent on what they do. Any normal company would overnight missing part . I never sent such ignorant companies! We work with Chinese vendors alto and Hobby King is total rip off!
These guys are so unpredictable sometimes shipping is on time but 9 times out of 10 they will find a way to screw it up. What makes it even worse is don't order from Hong Kong I order from the usa warehouse, and shipping is still late. My delivery was estimated at 5-6 business days but it's still in Washington state and it's already been 6 business days. Seeing that I am 7 states away I guess I will get it when I get it.
I have been waiting 3 months for my order and have after 5-6 follow-up's been told that it will be another 2 months before I Can expect the parcel to arrive.
Just to get this information has been a nightmare.
The prices might be low but I will never use them again due to the very low/missing service.
I made three large purchases in the course of a few days. First a massive 70mm EDF upgrade. Arrived defective. Its been 23 days and their support still hasnt responded to my case. Now have a case open with PayPal. I purchases several cables and servos and small parts here and there were missing such as caps links etc. Just overall bad experience and wont use again.
Jeg kan få alle de reservedele jeg skal bruge, men det er bøvlet at få dem alle lagt i indkøbskurven, da man skal "starte forfra" i menuen hver gang man tilføjer et produkt til kurven.
I have shopped a lot on this homepage. The homepage itself is great. Easy to find your way around, but some of the bottoms are placed strange (e.g. search).
The range of products on the foreign stores on the page are poor. You end up buying all at the main page, and have to pay tax, and have a long delivery (2-4 weeks).
Pray that you get your stuff, and pray it is unharmed. It is almost impossible to complain, and the reaction is extreemluy poor. Pray that they understand English for a start :-)
You end up getting some poor price reduction paid as a discount on your next purchase – not very fair. Actually a kind of scam.
But the prices are so low, that you can live with long delivery, poor service and the risk of damaged products.
As stated above: Great prices, but variable quality, slow shipping, and poor service. Some times the products arrive within a week after ordering, and some times it takes 4 weeks.
If your product is defect, just bin and get on with your life. CS unresponsive and cost return shipment often exceeds product value.
Still I'm coming back for more...
Jeg har handlet hos Hobbyking.com flere gange. Der går ca. 3 - 4 uger før pakken kommer frem. Det er billigt og det virker. :-) jeg har kun gode ting at sige om hobbyking.com
Danske hobby butikker bør tænke over deres priser og produkter, jeg ville jo helst handle i DK. :-)
Placed a couple of orders in the past and waited more than 2 months for delivery, decided to spend a bit more and go for the EMS postage option in the hope I'd get my items a bit quicker but 3 weeks on and my order still hasn't left the far east! Their customer service is awful, you can't ring, the online chat rarely connects to an operator and if you do end up getting somebody all you'll get is canned replies. The only upside is that I paid via Paypal and can raise a claim to get my money back.
Har bestilt en håndfuld varer. Opdagede at den laver rav i adressen på grundet dansk tegnsæt og kontakter kundeservice med det samme. Kundeservice er baseret på en hjemmeside hvor man laver et ticket. Jeg oprettede en ticket 10 min efter jeg har lavet min order. Jeg fortæller hobbyking at adressen er forkert. Dog går der 7 dage før de sender varen afsted!!! Jeg har gentagene gange skrevet i denne ticket men får så først et svar efter den er sendt at de ikke kan ændre adressen da den er sendt afsted.
Pakken bliver så sendt retur da adressen er forkert og jeg aldrig modtager noget fra dem. Omkostningerne bliver trukket fra mit beløb og hvis jag skulle have varen gensendt så ville det lige koste 500 kr. Så kan jeg finde det billigere i DK. Mit resterende beløb kan ikke refunderes og bliver givet som store credit. Med andre ord alle mine penge er væk og jeg modtog intet. Jeg har ingen intentioner at bruge den side igen.
Jeg bestile mandag 2 batterier til RC bil og modtog dem pænt pakket ind og med strålende funktion det bliver vist ikke bedre på nogen måde.
I ordered 2 Rc batteries for my car this monday and received it today working as a charm and without any scrathes or ANYTHING. Perfect
I purchased a sea fire rc boat from hobbyking for a friend - they are not cheap models at over $200. When the friend got it they discovered on taking it out the box that the remote was missing. When contacting hobbyking they said you had to report a problem within 48hours and refused to help. So now have a very expensive remote control boat that just floats - great. Thanks so much hobbyking..one to avoid when buying rc models.
I've orderer here quite a few times - every single time without a problem. Everything arrives exactly as expected and works like a charm. They're really good at handling backorder items too.
You can either order them and wait for it to get back in stock, or add the item to your wishlist. Either way you get notified when stock is up. Superb.
Jeg har efterhånden købt varer fra dette firma 10-15 gange, som sender deres varer fra Hong Kong. Ikke en eneste gang har jeg mistet en varer, ej heller har jeg oplevet at en varer var defekt. Dermed sagt, kan jeg heller ikke vurdere hvor gode de er til at tage varer retur.
Carsten Hansen found this review useful
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