Hobbyking reviews

Hobbyking reviews

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2.4
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Its crap

Ordered batteries worth 30 dollars.. I paid, but they said I didnt. Had to file a claim with Paypal to get my money back. I will never order from this website again.
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very poor service

after an order placed and high shipping costs nothing has arrived i emailed more than six times no reply am still waiting ,but considering cancelling the order through visa

Do not use this company if you live in the uk do like me and find a good store with a good reputation
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Shady to say the least; unfair shipping prices!

I was in the process of making a $220+ purchase through PayPal. After being routed through PayPal, then back to Hobby King there was 80$+ shipping charge added to my order with no prior notification of this.
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crappy company selling crappy products.

do not buy from this website and do not buy Turnigy batteries
bought 2 Turnigy nanotech 4S 5000 mah last year.
arrived out of balance. never would balance.
I provided required documentation. the refused to replace or refund.
1 BLEW UP ON THE CHARGER AND STARTED A FIRE IN MY GARAGE.
crappy company selling crappy products.
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Dreadful

Bought an item from these guys and wished I hadn't. It was faulty on delivery and they refused to admit it. In the end after a lot of arguing and posting item at my own cost I finally got a partial refund.

Admittedly it was a tiny bit cheaper than even the big UK model stores but at least when buying from the UK you're not risking VAT and customs charges and you generally get much better service.
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Took my money, didn't ship the order and ignored emails from me and Paypal for 2 months. BUYERS BEWARE!

I tried to purchase an FPV accessory from them, paid for and got their Order Confirmation email. So I thought everything was hunky dory and gave them a couple of weeks before checking back. Then after nearly 3 weeks passed, I shot them a couple of emails asking the status of my order. NO RESPONSE. After a week has passed, I shot them another support request, waited a few days then opened a Paypal dispute.

Throughout my order, my support email\requests and Paypal dispute, not a single email was sent to me as a reply. They didn't even bother responding to the Paypal dispute case. In the end Paypal refunded 100% of my money, but no one could return the time I've wasted on these scammers.

DO NOT DEAL WITH THESE PEOPLE AT ALL.

What good is the low advertised prices if you risk of losing your money by dealing with them?
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worst custumer experience ever!!!!!

ordered some batteries, but something went wrong with the order... then hobbyking promised that they would refund the money but nothing happend... talked to 5 emploeys and everyone of them said that they would send the money NOW, but nothing happend... after 5 week i contactet paypal and then they got my money back...

hobbyking dont give a damn about you, only your money..
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HANDS DOWN WORST COMPANY - BAD BAD BAD (F score on BBB) you will regret it if you do business with Hobby King. They have the worst rating possible in the United States. DOZENS OF COMPLAINTS.

Note: DO NOT DO BUSINESS WITH THIS COMPANY PAY A LITTLE MORE ELSE WHERE OR ELSE YOU WILL REGRET IT. THE PROBLEMS THIS COMPANY WILL CAUSE ARE NOT WORTH IT. CONSUMER BEWARE.

Hobby King has the WORST customer service. BAD BAD BAD. On 2/24/2014 I ordered a product from them. They got my order wrong, the shipping cost ended up being over $50 more then it should have been. The company claims it has no control over the shipping, lies lies lies. The live chat that they claim is 24/7 does not work and is not 24/7 at all. The other reviews stated that their website is full of bugs and problems, I would not be surprised if your personal information is being sold to identity thieves, call their customer service and listen to the person on the other end. You will be taken aback I assure you. This is false advertisement of services. The company has an F rating on the BBB, they have so many complaints that they do not even try to resolve them because they are in fact an unscrupulous company. The 800 607 5803 live customer service number is not available during the times they report it to be. If someone does pick up the previous reviews were correct, they will hang up on you if you have a real claim. I was only hold moments ago for 50+ minutes, during which time someone who could barely put a sentence together on a static filled phone was simply making grunting noises that resembled English. Never in my life have I spent over $600 dollars on a company with this type of service. I plan on writing a formal letter to the company citing the UCC codes that they are infringing on. Welcome to the United States HobbyKing, you guys are in for quite a bit of class action law suits...I hope all the money you are saving on hiring indigenous call centers is enough to hire good attorneys. Misrepresentation of services, fraud, and illegal business activities are frowned upon in the US. All of the reviews you see that are bad are true, the good news is that Hobbyking will eventually go out of business.
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Very bad customer service.

My first experience with HobbyKing is very very bad. I'm very sad and disappointed. Customer happiness is definitely not in focus...

I've paid EMS, they shipped via Registered mail. It tok them 7 days to dispatch my package. I wonder how long it will take or will it arrive at all...
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After many orders, I finally received a faulty product... now i see what everyone is on about

Things about hobbyking...
- the company is legit, they do sell ok items at a great price
- shipping now seems to take 2 months, which can cause issues with paypal disputes if you need to get your money back because the item does not turn up,
- After sales support does not exist, they do not help.
- they try to make out that its ran by people from England, but by the English ive seen by their online chat, its clearly ran in china.
- please remember, ive ordered about 30 times from Hobbyking, i HAVE received my other orders usually in two weeks. but they have chagned shipping, so unless you pay for EMS express, enjoy 2 months wait.
- Items like boats need to be taken apart and put back together.
- after my experience with HK, and my last dodgy order, id be hesitant in spending large amounts of money for a single item with them., say if you ordered a 500 RC car and it had a broken motor, you can safely assume that it wont get fixed or replaced under any sort of warranty
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You will regret it if you order from them. BEWARE!

I order from them 8 months ago. They charged my credit card immediately. They continue to refuse a refund and won't send the items I ordered. I can only assume this place is a big scam!
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Prices are so-so, customer service is TERRIBLE, delivery time is TERRIBLE. NEWER AGAIN!

Prices are so-so, customer service is TERRIBLE, delivery time is TERRIBLE.
NEWER AGAIN!

Placed an order on Jan. 12, paid for express delivery. My order was finally shipped on Jan 24 (it took them 12 fricking days to just pack it!), still waiting. According to Canada Post: "International item has left originating country and is en route to Canada". What kind of "express delivery" is that? Like some people already mentioned it here buy locally and do not try saving a couple of cents - you will regret it at the end.
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Are Hobby King Crooks?

I simply can no longer understand anyone ordering from Hobby King. Simply put they are crooks! BEC's incorrectly rated, Carbon Rods which are plastic, Motors which shafts break etc. And customer Service which is simply non-existent. I ordered 6 receivers, I have not yet received them so have ordered 10 more from another source.

People try other sites such as Value Hobby, much better equipment, only marginally more expensive and customer service which is excellent.
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I like Hobbyking

jeg har altså bestilt mere end 25 gange hos HK, i EU og GLOBAL og altid været positiv, det kræver dog at man er opmærksom på EU warehouse og GLOBAL warehouse, eller om varer er i BACKORDER (det er derfor det nogle gange kan tage lidt tid). hvis man bestiller noget der kun er få stk på lager, kan det ske at deres status beholdning ikke er korrekt, eller at varen er defekt. det er jo selvfølgelig ærgeligt, men man kan så anulerer den ordre, og bestille noget andet. leverings tid for EU er ca 2-5 dage hvis det er med track and trace, og 2-9 dage uden track and trace. GLOBAL ca 2-5 uger, tit og ofte hurtigere med den billigste fragt (kommer jo fra den anden side af kloden, så dag til dag levering er for meget at forvente
alt i alt, er det en utrolig spændende side at udforske, og man finder altid noget nyt :O)
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TERRIBLE - do not be tempted to use

I read reviews on the site before purchasing but decided to risk it anyway because the price as so good. But it was a big mistake, the company is awful and I would discourage anyone from using the service.

The price seems to jump up as time goes on, initially my order appeared to be £220 but is now looking at more than £300 due to taxes and postage I wasn't made aware of until after the purchase. Its also worth noting I have not yet even received the order 6 weeks after ordering. I am based in the UK so placed the order from the UK warehouse, then to my surprise I received an email from 5 weeks later saying I owed 60 euros for VAT and from delivery from Hong Kong. I am now in the process of attempting to contact Hobby King to clarify the issue but they refuse to reply to emails and the live chat is hopeless. Not sure what the next move is, but may hve to recover my money through Visa because I have lost all faith they will come through with the goods.

A complete disaster from start until now... PLEASE FOR YOUR SAKE DO NOT USE.
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Exstremt langsomme

De er godtnok billige, MEN hvis det tager flere måneder om at få tingene leveret, så dur det bare ikke.
Og deres kundeservice,, øh hvilken service ??????? ikke eksistrerende !!!!
I mine øjne er de reduceret til sidste udvej hvis ikke andre steder har det man har brug for.
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mega sløve.....

det godt nok billigt...... men mega sløvt selv om man handler på deres EU side....
Nu har jeg handlet der 3 gange. første . eneste. og sidste gang....
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DON'T!! ALDRIG!!

Lad være med at handle med dem. De er billige men det tager en evighed for varerne at nå frem - specielt hvis man bestiller fra deres "international warehouse" tager det over en måned før man får varerne.

Men værst er deres kundeservice!
Jeg fik tilsendt nogle forkerte reservedele hvilket jeg gjorde opmærksom på, og udover at det tager evigheder før de svarer, skal man igennem et helvede af administration for at få dem til at forstå at de skal sende de rigtige dele. Nu har de så i anden omgang IGEN sendt de samme forkerte dele, og IGEN vil de have mig igennem samme supportmølle - der er gået flere måneder med sagen nu og jeg har opgivet og skrevet til dem at de kan beholde deres skrammel - Jeg handler der ALDRIG igen.

Og endnu et eksempel på deres totale amatør opførsel, ville de have mig til at sende en reservedel til $2 retur til dem for at de kunne ombytte den - det kunne de så godt se da jeg skrev med store bogstaver - var helt tosset!

English version:
Don't do business with them. They are cheap but it takes forever for the goods to arrive - especially if you order from their "international warehouse" it takes over a month before you get the goods.

But the worst is their customer service!
I was sent some wrong parts which I pointed out, and besides it takes forever before they react, I had to go through a hell of administration in order to get them to understand that they have to send the right parts. In the second round they once AGAIN sent me the same wrong parts, and AGAIN they want me through the same support mill - The case has been going on for months and now I have given up and written to them that they can keep their stuff - I will NEVER shop there again.

And yet another example of their total amateur conduct they would like me to ship a replacement part for $ 2 back to them so that they could replace it - it could as well look as I wrote in large letters - was crazy!
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76 Ordre hos Hobbyking

Jeg har købt mange flyvere og alt muligt andet godt på HobbyKing. Jeg har aldrig haft en dårlig oplevelse, dog har jeg også holdt mig fra de ting som er så billigere at man ikke kan forvente et kvalitetsprodukt, samt de ting der har fået dårlige anmeldelser.

Forsendelse er ca. 15 dage fra Hong Kong hvilket jeg vil mene er så hurtigt som det kan lade sige gøre. Fra Deres European Warehouse tager det ca. 3 - 5 hverdage dette kunne være hurtigere, men er også det eneste jeg kan sige der ikke er 100% i orden hos HobbyKing
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Totale amatøre

Har bestildt vare for ca. 920, 00kr. I Juni måned, har stadig ikke modtaget varerne, og når man kontakter dem får man en sludder for en sladder og intet sker.
De agere som totale amatøre og kan kun fraråde alle at handle hos Hobbyking.

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Hobbyking Details

About this company

Retailer and distributor of Radio Control Hobby Planes and Cars including GWS, Hitec, Blue Bird, Batteries, Solarfilm Coverings, Transmitters, Receivers, Servos, Wire, CA Glue, Epoxy,

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