At just £4.00 min was a very, very small order. I live in the far N of Scotland and am quite used to massive carriage surcharges and long delays. How refreshing to get just what I had ordered on a 24 hour turn around and with minimum postage and packing charges added.
Very well done and a very good example to follow for other businesses who want to beat the recession!
Thank you Hobgoblin.
Placed an order online and was left a message on my answer phone to say that they could not fulfill my order in full , as I work during the day I tried to contact them online .
I have had no reply from any of them, four emails in total, they went ahead and sent an alternative .Would not even reply to a return from the email reciept .
So I do not feel confident about spending any more money with them.
Update: Hobgoblin have since been in touch and resolved the problem, very appologetic
I was telephoned soon after I placed the order on line to let me know they didn't have the exact string sizes I had ordered and offered alternatives. The goods arrived the following day even though the order was placed late Friday afternoon.
I ordered a capo from Hobgoblin at around 3 pm,it arrived next morning,unfortunately
the capo was broken.I took it back to the shop as it was only a couple of miles down the road,they didnt have one in so they phoned the warehouse then said another one is being posted out,again this was around 3 pm and my new capo arrived next morning.Thankyou Hobgoblin for your great service,i would recommend shopping from Hobgoblin music x
Initially I was sent the wrong product, but one phone call sorted things out and the correct item was sent to me immediately and arrived next day. Really helpful when I phoned: polite and apologetic.
I purchased an expensive instrument which due to unusual circumstances was sent out in an unsatisfactory condition. I emailed to point out the situation and within the hour the MD emailed me personally and the matter was resolved and compensated on the spot without question.
I would have no hesitation in recommending Hobgoblin to anyone knowing that that when things dont go quite to plan they resolve issues immediatly at the highest level.
Five star for customer service.
Last week I ordered a replacement copy of 'The Deadgood DADGAD Chord Book', which I originally bought from a bricks and mortar Hobgoblin store and subsequently managed to lose. I expected from previous experience with other retailers that delivery would take around a week. Three days later, I had my book. Huzzah for Hobgoblin! Will definitely order again the next time I need something apace.
Having already used Hobgoblin for a few purchases in the past I can (and have) say that their range of musical products (and knowledge) is second to none!
And that's not Bull poo!
The 'mint condition' secondhand melodeon I ordered from the Canterbury shop arrived in a damaged case and was itself a little worse for wear due to insufficient packing and rough handling during export. After sending a complaint by email the manager of the shop was extremely concerned to ensure that I was 100% satisfied and generously offered a partial refund together with a new case. This I have happily accepted since despite the problems with the melodeon I wished to keep it. Without doubt this is the mark of a company that clearly cares about customer service and deserves support.
From finding what I wanted on the website, it was just plain sailing. The product arrived quickly and in great order.
I was very tardy & ordered a gift for my friend the day before his birthday...,I mentioned on my order that if it could get to me with haste, i'd be very grateful & it arrived the following day. I was very impressed.
Happy to reccomend!
Prompt and friendly service with same day telephone call advising me that the type of guitar strings I had ordered was our of stock but suggested an alternative. Regretfully they sent tune book I had also ordered without its accompanying CD, but this oversight was promptly rectified.
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