Hobgoblin Music reviews

Hobgoblin Music reviews

Excellent
9.6
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About

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Review by confirmed purchaser

Easy ordering and quick delivery

I have used the Hobgoblin on line shop on several occasions and on each occasion it has been easy to find and order the things that I wanted. Several payment options are available. On each order the goods have arrived safely and quickly and have been of the highest quality.
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Review by confirmed purchaser

Excellent customer service.

Unfortunately on receiving my package (ceramic ocarina) it had broken en route but without question they located me another one and sent it out as soon as they had. Very pleased with the customer service, excellent communication which is rare from companies these days. Would buy from again.
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Review by confirmed purchaser

Always a reliable and outstanding service from Hobgoblin

In the past I have placed orders for guitar/banjo strings,picks,harmonica's,capo's and even a banjo itself with Hobgoblin and they have arrived more times than not, the very next day.Just a wonderfully customer friendly and helpful service and they are right up there on my bookmark list.
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Great range of products, great service

A very fine and broad selection of instruments at reasonable prices. I've dealt with them twice, and both times they've been helpful and friendly and very quick to answer any question.
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Review by confirmed purchaser

Correct goods - on time

Ordered the goods, they advised they were being shipped and everything arrived on time - what more could you ask for?
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Review by confirmed purchaser

Whistle up a whistle

I needed a low and a high d whistle fairly quickly. After deciding on the 'Chieftan GR2213D' and the'Chieftan GR2210D', I placed an order using free standard delivery. One arrived the next day by 1st class post from the warehouse and the other came the next day also by 1st class post from the Birmingham shop. I am delighted with the whistles and the service. Philip Lemon
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Review by confirmed purchaser

Surprise-speedy strings sent sooner than expected

Hey, I needed some strings quickly and asked for some and after a quick email exchange clarifying what I really wanted I received the stings next day! And that was by first class post only!
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Review by confirmed purchaser

Top quality customer service

As is often the case, it is when things don't go quite to plan this sets the best retailers apart. I ordered an instrument from Hobgoblin that wasn't quite up to snuff. They offered a full refund or replacement without any quibbling. I elected for a refund. They even refunded the cost of return postage back to them, quickly and efficiently.

Couldn't ask for better customer service. I own several Hobgoblin instruments, and in all likelihood I'll own more still in the future. Would reccomend without hesitation.
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Review by confirmed purchaser

fast, reliable, the experts in their field

fast, reliable, know their subject/s
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Review by confirmed purchaser

Great online shop!

Excellent service. Great item. Very quick response to my order. Ordered Saturday. Posted Monday. Received the following Tuesday. Cannot be faulted. Highly recommended.
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Review by confirmed purchaser

One of the best online shopping experiences. Ever.

I've bought a lot of gear and instruments over the past 25 years, and Hobgoblin was by far one of the best experiences for customer service. I was looking for a particular cheap and cheerful, electric ukulele online and found the lowest price at Hobgoblin - so I immediately placed an order. The next day their was a heartfelt voice-mail on my phone saying that the product was discontinued because of quality issues, but they were trying to source one of the last working ones from their various locations - if they couldn't locate one they'd call me back. The following day, it was at my doorstep with a handwritten note inside the gig bag. "Hi. Your new ukulele to have fun with!"

Best of all, I had the option to delay payment for 14 days until I was completely satisfied with the delivery (great, because of the above noted instrument quality issues).

It's hard to argue with that level of service. Fantastic stuff. Thanks again Hobgoblin!
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Review by confirmed purchaser

great place to shop for all your music!

What I like about Hobgoblin is, they know their music. They are very knowledgeable and always do their best to help you any way they can. I always go to Hobgoblin for my music.
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Review by confirmed purchaser

Fantastic service

The item I ordered was exactly what I expected and arrived promptly - super service!
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Review by confirmed purchaser

Excellent Service

Wanted to buy a gift voucher for a colleague leaving work, easy to order and received within 48 hours, only a little disappointed that cost of posting the voucher card was £3.
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Review by confirmed purchaser

Highly effective and attentive to customers' needs

On a Sunday I placed an order for a Chinese pipa, and requested to have it sent from a local store as their warehouse was out of stock. Hobgoblin Music got back in touch with me immediately afterwards on Monday, and by Tuesday afternoon I had received the pipa.
In addition, Hobgoblin Music gave me a 25% discount due to a broken zip on the bag, but on the whole I was very satisfied with the quality of the instrument. Slightly rusted strings - but not much of a big deal!
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Review by confirmed purchaser

Fast, reliable service

First time customer but very happy with the service and goods received - will definitely use again, thanks.
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Review by confirmed purchaser

Speedy string delivery

Ordered an unusual set of strings in the afyternoon and they arrived in the morning. Great.
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Review by confirmed purchaser

Great service as usual. Need I say more!

Very fast service as usual. Ordered a product at 1330 and received it following day by post, great service!
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Review by confirmed purchaser

Just as advertised

I got what I was expecting within a reasonable time frame. You can't ask for or expect more than that.
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Review by confirmed purchaser

Excellent service and product

Banjo case as described. Fits my six string banjo comfortably.

Hobgoblin Music Details

All products fully guaranteed

Our instruments are all guaranteed for one year against faults not caused by inappropriate handling.

Helpful and Friendly Customer Service

We work hard to make sure our order despatch process goes as smoothly as possible. If you need any more information at any stage of the order process, you can call or email us and we will aim to answer your questions in less than 24 hours. We will never knowingly leave a customer unhappy - if something has gone wrong, we will do whatever we can to put it right.

About this company

Hobgoblin Music has provided folk musicians with otherwise hard to find folk instruments and celtic instruments and acoustic guitars for over 35 years, and has grown to be the largest source in Europe, and probably the world.

Visit Hobgoblin Music

Contact information

Call us on: 0845 130 9500
We live here: PO Box 4707
BN11 9JA Worthing
United Kingdom

Category

Hobgoblin Music is ranked 15 out of 87 in the category

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