Shubb capos are really popular, but no-one ever stocks the spare rubber sleeves you need when the original one wears out. Ok, so the postage cost was more than the cost of the item, but it's a lot cheaper than buying a new capo.
Quick, responsive personnel who show initiative and intuition. A real pleasure to shop at Hobgoblin.
I ordered a replacement rubber ("Delrin") tip for a Schubb capo. I was given the link to Hobgoblin when I e-mailed Schubb for information on obtaining a replacement as mine had fallen off. It was on your website for £1 but when I went to the checkout the postage was £3. I needed the tip so proceeded with the order against my better wishes as it is a tiny light part. It arrived quickly, it has to be said, and the postage stamped on the envelope was 71 pence. So I was effectly charged £2.29 in excess of this, less the cost of the lightly padded envelope, probably a few pence to you. I am a guitar teacher and have told several students about this experience and how by "ripping" me off on the postage for this you have lost a future customer who could have been worth vastly in excess of the profit you made on the postage.
I bought a low G Chieftain whistle. I also wanted to buy a low E but it wasn't stocked. It was delivered amazingly quickly inn perfect condition. The price was right and low cost post office mail much more efficient than the competition -- and no extra taxes at the delivery end.
I called the main phone number on the website as I needed help with getting the right hard case for my guitar. The lady (gail) was so heloful and even went to the ware house to try out different cases and tell me which one was a perfect fit. It was spot on and im so pleased I bought from hobgoblin (it was where my guitar came from originally and I live that so much).
All my musical requirements have been acquired from Hobgoblin. The staff are so helpful, knowledgeable and skilled. The is no pressure to hurry when choosing musical requirements. The staff have a vast range of skills, knowledge and experience which they willingly share with customers. The range of musical instruments and associated books etc. are varied and cover requirements.
I have high praise for staff and service they provide.
This was my first order with Hobgoblin, buying a leaving gift for a musical work colleague. I phoned and got excellent advice about a bombarde which I then ordered. My colleague was delighted with the gift.
The delivery was on time, and the instrument safely wrapped.
I'd recommend Hobgoblin!
My experience from purchasing from these guys went beyond my expectations, when I purchased a handful of guitar picks and received them a few days later and they were packaged so carefully I couldn't believe it, I know its only guitar picks but when you take the time to package them carefully so the customer receives them exact to the description in detail from the picture you see on the site with not a scratch I mean that's a hats off right there. I will be buying from these guys again and it will not be only guitar picks I can honestly say.
STRUMSTICK works really well and with a John Peirce stick on pick up sound great through a PA system. Hobgoblin service could not be faulted. Everything was made easy and I am enjoying my birthday present. The STRUMSTICK is light and easy to carry and has a punchy sound and lends itself to songwriting very well. Its a useful addition
I ordered several small items online. I had a phone call a couple of days later informing me that one item was out of stock and would I like an alternative (which was bigger, but the same price) or would I like to wait until it was in stock or buy elsewhere. The lady on the phone was very polite and a pleasure to talk to. Later that day I got an email confirming the order had been dispatched. It arrived 2 days later appropriately packaged and everything was there.
For heaven's sake, buy an instrument anywhere else. You might actually get one.
My friends have recently adopted a child and I thought it would be a terrific gift to get him a little bodhran, as I'm Irish and the kid's American. I found one at Hobgoblin, and filled the form out with my address.
They sent an email saying the bodhran was being sent off, and I noticed that someone had messed up my address. (I filled out the form correctly and have the initial confirmation email to prove it.) I immediately contacted both Hobgoblin and the courier service to amend the mistake and was told it had been amended.
Today I received an email asking if I had popped by the other house yet. Apparently their idea of fixing the problem/amending the situation was... they did nothing ns expected me to go to the other house and get my stuff?
I called Hobgoblin and talked to someone called Gail, and she told me again that I should just go check the house on my street where the parcel might (or might not, who knows where it is) has been delivered.
'You made two mistakes with my address,' I said. 'It's probably not the house on my street.'
'Well, just check.'
'What if I was disabled, or sick, or elderly, and couldn't go chasing around the neighbourhood?' I asked.
The woman did not reply. She did say that mistakes happen (sure... but this wasn't my mistake, and you sort of expect businesses to correct mistakes when they make them) and that she wouldn't mind going around to strangers' houses and checking to see if they had her parcel.
At no point did she even apologise.
I still don't have the instrument, and I'm out over seventy pounds. I guess I'll have to keep trying the house on my street, and if the instrument's not there (and I don't think it is) I guess I can call back Hobgoblin and... er... have them not help me again.
I'm so glad I didn't send the present directly to my friends, and subject them to this kind of hassle when they have a new child.
Every time I have ordered anything from Hobgoblin Music, not only has it arrived on time but, in a lot of cases, well before the delivery date quoted. All my orders have arrived in excellent condition and well packaged. If only all purchases on the Internet were as good!!!!!
Stress free shopping, easy website to use, found what I wanted easily.
I've been a customer of the Birmingham store and the online site for a couple of years now. If you are looking for something different - Mandolas, Bazoukis, Tenor Guitars etc - this is the place to come. The range, both in store and online, is very impressive and the staff combine that tremendous blend of enthusiasm and friendliness when you want it but leave you alone to browse and play when you don't. I've bought in store. I've bought online and I've bought over the phone when I've needed some advice. Each time the service has been first class.
I didn't know what to buy for my son's birthday, and at the last moment decided for uillean pipes for beginners. The only affordable one was on hopgoblin, and what's more, it arrived on the very day of my son's birthday (in France!) although we thought it would take at least two weeks :-)
It's the second time we've bought an instrument on this site which was advised to us, and honestly, we have never regretted!
I bought a Scarlatti 48 bass accordion recommended by a friend as a beginner's instrument. Before I bought anything I tried various accordions in the London shop before ordering online.
The website was easy to use and I got a call from someone at Hobgoblin to confirm payment and delivery arrangements.
The instrument arrived a couple of days later (about a week after ordering) in good condition and with the straps and case. A few days on and I'm starting to get the hang of coordinating the bass, lead and bellows! Still a long way to go before I master it, but loving the challenge.
Hobgoblin provided me with just what I was looking for - an excellent selection, fast and friendly service, up-to-date information on availability of products. As I was buying a birthday present, these were all very important factors. I would not hesitate to recommend them to anyone and will no doubt shop there again in future. Thanks, Hobgoblin!
Ordered some Baglama/saz strings from Hobgoblin music,Who have shops dotted around .Recommended by a work colleague and they did not dissapoint,Good communication,Strings arrived quicker than i expected,even got a free product brochure .Which will be handy.I look forward in ordering more products from them .
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