Hobgoblin Music reviews

Hobgoblin Music reviews

Excellent
9.6
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Review by confirmed purchaser

C'mon guys, I'm an old hippy, I don't do catchy headlines

Hobgoblin are an ok company to deal with although I think they're missing a trick. I telephoned their nearest branch and asked if they had a set of lute strings in stock - they didn't and directed me to their mail order service. I went with this and the strings arrived promptly. Excellent service, but I would have preferred them to get the strings into the shop so that I could go and have a browse round and maybe buy something else - something that would probably cost far more than a set of lute strings. I think what would have been ideal was "If you need them tomorrow, telephone / go to website, but if you would like to come into the shop we can get them in 5 days."
Hobgoblin Music

Reply from Hobgoblin Music

Hello, thank you for taking the time to give us your feedback! Sorry the staff in the shop didn't think to offer you that option - had you requested it they would certainly have said yes, as they can easily do exactly that for you and would be happy to do it! I will bring your comment to the attention of the shop staff so that they can remember to offer this service alongside the option of having the item delivered.
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Review by confirmed purchaser

Expensive postage for a small item

Postage was expensive for a flute and I sent an email questioning this but never received a reply.
Hobgoblin Music

Reply from Hobgoblin Music

We do typically respond to all emails we receive within 1 working day. Unfortunately, due to a mix up here, (two people thought the other was replying) this customer never received a response to explain that the flute he ordered, though lightweight, was too long to be sent by ordinary post. The parcel service does cost more. The full cost of the order including postage was shown in the online shopping cart before the customer committed to buy.
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Review by confirmed purchaser

Excellent, efficient service

Having looked at the Hobgolins website I easily found what I was looking for - the videos helped me in making my choice of tin whistle as I was able to listen to the sound quality before buying. On ordering it was fast, simple and efficient.
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Review by confirmed purchaser

thank you! the product was delivered to Ukraine in a week

thank you! the product was delivered to Ukraine in a week
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Review by confirmed purchaser

Hobgoblins at work

Excellent customer service to a customer means giving solutions to a customer's problems in an appropriate and accurate manner. Hobgoblin Music is anxious to do exactly this and succeed they did.
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Review by confirmed purchaser

Excellent service.

Item arrived earlier than expected.
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Review by confirmed purchaser

Fast efficient service from Hobgoblin music!

I ordered a tuning wrench for a zither and it came the next day! Such a surprise to have it so quickly. Wonderful!!!!!
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Review by confirmed purchaser

very quick service

Item arrived very quickly. Would certainly use again.
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Review by confirmed purchaser

No probs!

They had what I wanted in stock and it all came as expected on time. I usually look at their site to start with as I know they're OK.
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Review by confirmed purchaser

Great Price, Fast Delivery!

I decided to buy myself a Marshall MB30 Bass combo.
Hobgoblin provided the best price and a very nice website.
Very fast delivery.
I'll be back!
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Review by confirmed purchaser

fast and helpful

contact hobgoblin for stuff of that nature
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Review by confirmed purchaser

Very fast and friendly service

Would recommend
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Review by confirmed purchaser

Godo

Excellent service to help.
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Review by confirmed purchaser

Fast and efficient service

Really pleased with the mandolin case I purchased from Hobgoblin. It is thickly lined and has a smart exterior. It was delivered the day after I ordered it.
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Review by confirmed purchaser

Next day delivery and superb service

Rang lateish to get a fresh supply of picks. Very friendly assistant and next day delivery. No hassle
Thanks guys
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Review by confirmed purchaser

Friendly and super efficient

Spoke to a lovely friendly and knowledgeable human being one afternoon and my order arrived by first class post the next morning. Wonderful.
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Review by confirmed purchaser

Informative website, quick delivery

I was impressed that hongoblin had so much details and information about the various instruments. Delivery was quick. Now the only problem is learning to play the thing :)
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Review by confirmed purchaser

Does what it says, with no problems. Helpful as well.

I ordered some strings for my Turkish Oud. They arrived the next day and they are very good quality. I would recommend this company as it seems to stock the things others dont. It also knows what its talking about and offers advice.
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Review by confirmed purchaser

Speedy friendly service

Everything arrived in 2 days time. Even gave me bit off postage as only spare capo parts. Brilliant service.
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Review by confirmed purchaser

great

keep up the good work :)

Hobgoblin Music Details

All products fully guaranteed

Our instruments are all guaranteed for one year against faults not caused by inappropriate handling.

Helpful and Friendly Customer Service

We work hard to make sure our order despatch process goes as smoothly as possible. If you need any more information at any stage of the order process, you can call or email us and we will aim to answer your questions in less than 24 hours. We will never knowingly leave a customer unhappy - if something has gone wrong, we will do whatever we can to put it right.

About this company

Hobgoblin Music has provided folk musicians with otherwise hard to find folk instruments and celtic instruments and acoustic guitars for over 35 years, and has grown to be the largest source in Europe, and probably the world.

Visit Hobgoblin Music

Contact information

Call us on: 0845 130 9500
We live here: PO Box 4707
BN11 9JA Worthing
United Kingdom

Category

Hobgoblin Music is ranked 15 out of 87 in the category

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