Holidayautos reviews

Holidayautos reviews

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Alicante Spain car hire

Booking was easy and optional full car insurance was great, only thing is that you have to pay upfront and claim back if it's not covered by the CDW. The overall service from holiday autos was great but beware that they use 3rd party hire car companies, we were given Solmar who were terrible at the transit from airport to Solmar off airport depot. It took 1hour for the 7 seats bus to come to collect with a queue if of about 20+ people.....long delay and then a queue to sign paperwork....another 1 hour in a industrial unit with portacabins.

The return process was easy thank good. Solmar car was good and staff helpful but need to improve transit, building and checkin process.

I'd still use holiday autos, but may think twice about Solmar car hire.
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Simple, safe and straight forward

I used Holiday Autos after reading a review in MoneySavingExpert. The site was very easy to navigate, got a great deal on a hire car for a week and there excess insurance saved me a pretty penny too. Follow the instructions and make sure to print your rental voucher out before you go. I will definitely use them again.
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Good car , easy booking, slow service at arrivals....

So there we were all set up, car booked, the sun shining, we were ready to holiday. Well that would have to wait. The queue would take an hour to clear, our short break would be an hour shorter, why? I had filled in the pre booking registration as requested, supposedly to allow faster service, whether any one else had I don't know but we would have to cool our heels. Not chuffed, severely displeased!! The priority queue was not for us, who it was for we were not told.
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Holiday Autos are global, good at what they do and great value !

Yet again Holiday Autos provided a great car in the US (Jeep Liberty) through Dollar. Easy to pick up and drop off the car from Tampa airport, full CDW was included as part of the deal so all I had to do was put petrol in it. All in all it was trouble free.
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Gold service from GoldCar

Hi, Eventhough we had a very long wait to pick up car at Almeria Airport due to long queues and insufficient staff resources we were dealt with promptly and efficiently.
The Car was Brand New and exactly what we required.
Economical and drove perfectly for the whole 2 week stay.
We would happily use the car hire firm again.
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Everything as expected

The booking was easy to complete.The hire car was from Dollar ,at Newark Airport, and a compact car was found for me with only a couple of minute's delay.It was a hybrid, which presented its own challenges for a novice.The contract with Dollar was fully in compliance with my booking request and I was not pressurised into buying additional insurance
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God price and service

Everything was as expected. God price and service. Nice and clean car.
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watch out for mandatory fuel purchase

Watch out for the mandatory full purchase thing - not sure if this a new scheme but we had to pay in advance for a full tank of fuel in advance which was set at the car rental price (perhaps 10% more than you would pay if you filled up your self) You are then supposed to return the car empty but seeing as we had an ultra efficient 1 ltr car we barely used half a talk in 7 days so in effect we gifted the car rental company half a tank of fuel.

I'd rather take the car empty and return it empty.
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€ 125 hidden costs and a €1600 deposit! for 2 days hire!

I have used holidayautos for 5 years without any major problems however last weekend I hired a car in Pisa using holiday autos. the local company was Goldcar. On arrival it took us 1.5hrs for the desk to deal with 6 customers. The reason was all the customers in front were complaining that Goldcar were asking for €125 mandatory fuel purchase which included a €26 'service charge' and a €1600 holding deposit on one of our credit cards. Also the car category was wrong and we were expecting a Nissan Juke but got a Fiat 500L. Holidayautos have refused to refund the extra cost and don't want anything to do with the issue even though we paid via them and they state that there are no hidden costs. If you want the risk of having to pay massive extra costs at the start of your holiday then by all means take the gamble and use holiday autos. Enterprise, Hertz etc dealt with their customers quickly and painlessly, I will go with them...I want my holidays to be as stress free as possible.

FYI Holidaysautos is a front for cartrawler.com, check their reviews for the real rating.
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Received good service, with an 'upgrade'.

Arrived late at Larnaca Airport, found the Europcar desk in the terminal building easily. Took a while to complete paperwork as everything was written out by hand. Told where to find the car, a short walk, and was told that as it was dark, to look the car over in daylight and take photos on my phone if there was any damage not already noted. Received an 'upgrade' or so I was told, always a bit suspicious of this as it smacks of not having the car I had booked, but I guess nice customer service. Car was fine for the money. On returning the car, which was very easy, was surprised that there was no one from the company in the car park to greet us/take keys/check car over for damage as the other car rental companies seemed to be doing. Took the keys back to the desk inside the terminal building. All in all a good service, if a bit DIY!
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Great value, great service,

Excellent booking process. Went with cheapest price which search revealed - Interrent. Could not fault the car rental process at Dusseldorf airport. Was given a brand new car, and the customer service was excellent. No problems whatsoever.
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Easy and efficient. Very good value

I have always found this company easy, reliable and excellent value. Thoroughly recommended.
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Straight forward and easy, click book and get what it says on the tin!

Easy to book everything as we were promised, car hire was with budget and their staff in Geneva were excellent. Would not hesitate to book again through holiday autos.
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Holiday Autos Great......Firefly not so!

Have used Holiday Autos on many occassions and they have always been really good, however this time they sub contracted to Firefly which is located in the car park (not an easy trek with suitcases etc) only to discover we had to take a number and we waited in it for over an hour, really not good enough to have only two people to serve at least two incoming flights.
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Booking simple, car good, but check you are not charged for waiver damage insurance when you have your own.

Booking the car was easy. On arrival we had to find the car hire desk as Firefly were in the car park not the terminal as the paperwork suggested. Be careful when you hand over your booking form. The girl was too efficient and assumed we wanted waiver damage etc. and when asked assured us we would get a credit upon return of the car. As it was very early and we just wanted to get on with our short break I assumed everything was in order. It was only later that day when I checked the paperwork that I realised we had been charged the waiver damage premium however as I had taken the cheaper option offered by Holiday-autos I rang up and they agreed to cancel it. I will find out when my credit card bill arrives!!
Apart from that everything was great. Firefly even offered to credit unused fuel - we will see!
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Car and people were just fine, but BEWARE of the GPS in Turkey

Good people to deal with, but the GPS that we hired from them was almost USELESS, and certainly put us WRONG. Without google-maps on our i-Pad, we would have been hopelessly lost on several occasions. We just turned "Jane" off, and worked from googol-maps in the end.
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Holidayautos good BUT they should stop using GOLDCAR in Spain

I use Holidayautos a lot, maybe 5-10 times a year and I generally find them pretty good. I'm currently in Spain, however, and had the worst car rental experience of my life with GOLDCAR when I arrived at Palma airport today. There was a queue of more than an hour and then when I got to the desk I had the fuel policy explained to me - there was no option to bring it back full and I had to pay upwards of 120 euros for a tank. The whole experience was terrible with no chance to cancel with Holidayautos. The irritating thing is that the other companies were not busy and, if pre-booking via rentalcars.com where you can see the brand were probably only 10 or 20 more. Anyway, Hoidayautos you have lost a loyal customer unless you get rid of Goldcars and start using non rip off companies in Spain.
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ABSOLUTELY FANTASTIC!

First Class service from start to finish. Called hire company once through security. He was with us within 10 minutes. Loaded our cases into the car and drove us to the rental place (Orlando). It took only 5 minutes to complete the paper-work and we were on our way. Would definitely recommend Orlando - they are just fab and we always try to use them.
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Company didn't have class of car we booked.

We booked a Ford Focus estate (or similar) as we needed a lot of boot space for four travellers and a pram. Guerin had run out of cars in that class and wouldn't let us have a suitable alternative (such as a Seat estate) as they said this was a higher class. In the end we were given a Nissan Quashkai which meant we had to have one suitcase and also the rear boot cover on the back seat on top of the rear passengers. Not very good at all.

Holidayautos Details

About this company

Cheap car hire in the UK, Europe, USA and Worldwide from Holiday Autos. Book your car hire quickly and securely with the experts in online car rental.

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Holidayautos is ranked 24 out of 38 in the category

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