Holidayautos reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use Holidayautos particularly when hiring cars in Spain and when they are using the car hire company RecordGo

We booked a car through Holidayautos, brokers for car hire firms, for a week in Spain in November 2012. When we arrived to pick up the vehicle at RecordGo we were informed on presentation of our annual insurance4carhire policy 'We've seen this before and it's no good'. We were pressurised to take out further insurance at additional cost. When we arrived home we realised we had been conned when we received an email from insurance4carhire stating RecordGo had used this ploy on others. We complained to Holidayautos who eventually said that they could do nothing after the event. When we questioned why the company we were booking with was not clearly shown on their website until after the booking had been COMPLETED they said:
Please kindly note that car hire company's name may be checked during the booking process under important information section headed 'picking up your car'. Important information section can be found on our website at the second page where the cars are presented. Under the picture of the car you will find car details, please click on it and then go to further information.
NOT GOOD ENOUGH. THE COMPANY USED SHOULD BE CLEARLY SHOWN ON THE BOOKING FORM PRIOR TO MAKING A BOOKING AND NOT HIDDEN IN ADDITIONAL INFORMATION.
We won't use Holidayautos again in Spain and would advise everyone to beware of RecordGo and the tactics they use.
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